Experienced management-level professional with progressively responsible positions in facility management and retail sales operations.
Applied experience in contract management, facility maintenance and sales revenue handling procedures. Well-formed background with practical knowledge and experience in business administration, budget management and customer service.
to 01/2013 Station Management Department – New York,
Managed the day-to-day operation of New York Penn Station, including but not limited to: contracted services, vendors, structural, building systems maintenance and operation of the point of sale operations: Managed retail point of sale operations supervising twenty-nine (29) front-line sales agents and supervisors which included the servicing of (10) staffed sales terminals and (27) unattended sales terminals throughout the facility.
Analyzed $100 million in sales/revenue trends, determining adequate manpower coverage to streamline daily, holiday and special event coverage.
Communicated operational issues and changes to supervisors on a regular basis Administered the maintenance and operations management contract for the facility.
Monitored contractors for compliance to preventative maintenance cycles, safety, performance evaluations and contractual scope and obligations; Partnered successfully with internal and external entities organizing public facing activities, coordinating special events, marketing initiatives, community and public relations events and capital projects ensuring safety compliance and the continuity of building and sales operations.
Managed $5 million operating budget.
Ascertained fiscal cost projections to sustain building systems, services and materials procurement.
Maintained integrity of general ledger including chart of accounts Analyzed monthly balance sheet accounts for management reporting; Processed timely and accurate invoice payments, reconciled accounts payable/receivable; requisitioned account expenditures and managed vendor/supplier relations Investigated and rectified facility deficiencies, identified upgrades and construction project zones directing structural design and completion.
Organized contractor site meetings to review work scope and project definition.
Accomplishments: Reduced reimbursable costs favorably by 40% for maintenance services through contract provisions and realized a $110K savings in HVAC service costs through the review of interagency billing agreements.
Revitalized building conditions and improved employee areas to higher standards.
to 01/2004 Rail Resource Optimization Department – Newark,
Implemented rail fleet vehicle manipulation methods under the department director.
Designed spreadsheet formulas used to plan the scheduling of passenger service.
Analyzed rail fleet vehicle mile use for costing and comparison in reconciling interagency billing agreements.
Handled $12 million materials budget for rail fleet vehicle staffing operations and monitoring requisitioned expenditures.
SUPERVISOR – Newark,
Supervised fifteen (15) employees within the emergency response and administration centers and related payroll and staffing operations: Maintained $26 million operating budget.
Determined cost impacts of day-to-day, holiday, emergency and special event labor expenditures.
Compiled monthly reports of retail point of sales operations and facility maintenance activities for management review.
Developed emergency response center standard operating procedures (SOP) to execute protocol during extreme weather conditions, emergencies and police activities.
Generated timeline reports for department directors and general manager.
Created database applications to track maintenance repair summaries and contractor accountability.
Supervised proper recording and notification of personnel for response to facility damage, retail point of sale equipment and machine malfunctions, alarm systems, customer service issues, building closures, snow removal efforts and assured the coverage of staffing vacancies for over 130 staffed facilities.
Procured computer hardware and software upgrades to provide optimum performance for data collection systems.
Accomplishments: Designed and produced special reports, spreadsheets and presentations on facility operations maintenance programs throughout the state of New Jersey for winter preparedness and other high profile facility improvement initiatives and projects.
Created systematic procedures to handle administrative functions for (260) sales and facility maintenance employees.
New Jersey Transit Rail Operations
Business Administration / Accounting Courses Philadelphia School of Office Technology Business Administration Associated Business Careers Associate Certification : Business AdministrationHarris School of Business-
General Business StudiesBurlington County College-
General Business Studies
Accounting, accounts payable, administrative, streamline, balance sheet, billing, Borland, budget, Business Administration, CMS, computer hardware, customer service, data collection, database applications, directing, special events, general ledger, general manager, HVAC, director, Mainframe, management reporting, marketing, materials, meetings, Microsoft Office Suite, Office, Windows 7, operations management, organizing, Paradox, payroll, personnel, police, presentations, procurement, public relations, reconciling, recording, retail, safety, sales, scheduling, SOP, spreadsheets, spreadsheet, staffing, supervising, upgrades
Business Administration / Accounting Courses Philadelphia School of Office Technology Business Administration Associated Business Careers Associate Certification : Business Administration General Business Studies
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