-Committed to addressing customer concerns with speed, accuracy and professionalism while efficiently minimizing customer dissatisfaction and increase customer loyalty.
-Extremely fast hands on learner, yearning to take on many diverse new skills.
-Highly enthusiastic customer service professional with 8 years of interface experience.
-Results-oriented with diverse background in management and customer service.
- Acknowledged for capacity to identify issues, resolve problems, capitalize on opportunities and ensure that high standards of quality are met.
High customer service standards
Conflict resolution techniques
Training and development skills
Proficient computer skills
Management of remote employees
General ledger accounting skills
2 years bookkeeping skills
Yearning to bring creativity wherever I go.
Created enjoyable workplace atmosphere and more employee involvement by suggesting and being involved in diverse events and activities.
Employee of the month in 2016.
Three promotions in two years from 2014-2016
Involved in a program for recruiting future leaderships in the company.
10/2012 to Current
Starbucks barista/ cashierStarbucks － Nashua, NH
Worked from October 2012 to November 2013. Currently working at Starbucks again as of January 2017.
Adhered to recipe and presentation standards for specialty coffee drinks. Resolved customer disputes with tact and professionalism. Correctly followed all health, safety and sanitation guidelines. Maintained calm demeanor during high-volume periods and special events.
07/2009 to 11/2016
Assistant Customer Service ManagerHannford － Townsend, MA
Reduced amount of employee overtime by effectively delegating tasks. Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Worked overtime shifts during busy periods. Accounting for the company's income on a daily basis. Created the schedule and effectively reduced or increased hours. Handled cash flow of the store as a Bookkeeper.
10/2016 to Current
ServerBahama Breeze － Tyngsboro, MADelivered exceptional service by greeting and serving customers in a timely, friendly manner. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards.
07/2008 to 08/2009
Dunkin Donuts Crew MemberDunkin' Donuts － Townsend, MA
Education and Training
MarketingNashua Community College － Nashua, NHNot yet completed.
High School DiplomaNorth Middlesex Regional Highschool － Townsend, MA
Place of Birth: Decatur, Alabama.
Date of Birth: June 4th, 1993
Present Resident in Nashua New Hampshire
Hobbies: Hiking, Reading, Exercising, Traveling.
I am a very friendly and energetic person who loves to make others smile and laugh. I believe I would make
a great addition to any team.