Diverse experience in a customer and financial service environment. Team player who is attentive to details and produces quality work. Customer focused problem solver with the ability negotiate and solve a problem with minimum supervision. Familiar with interacting with different levels of an organization, the clients they serve, and outside agencies through inbound and outbound calls.
Written and Verbal Communications
Won Customer Loyalty awards for continued customer service excellence
Staffing Coordinator August 2015 to February 2016EA Renfroe and Company - Birmingham, AL
Served as key contact for adjusters on all matters including staffing deployments, employment paperwork and ongoing maintenance of employment records and certifications.
Received and processed incoming calls from adjusters and make outbound calls to adjusters to offer deployments, update records, answer assignment and industry questions and resolve problems.
Approved one way travel and money advance requests for adjusters being deployed or already deployed.
Regulated bilingual testing for adjusters who speak multiple languages.
Research/Remediation Associate April 2014 to September 2014Wells Fargo Home Mortgage - Birmingham, AL
Decisively calculated modification figures using state investor matrix and Microsoft office excel.
Audited quality assurance/control files for FHA/VA/USDA/Litigation/Mediation loans.
October 2013 to September 2014Home Preservation Closer
Complete quality first level review of closing document carefully checking for customer information, loan terms, dates, and notarization comply with system information.
Ensure documents follow the proper government, notary, state specific and customer procedures to close on the home and correct them if not Effectively communicate documentation mistakes to home preservation specialist to communicate corrections to borrowers through outbound calls and emails.
Promoted to second level reviewer after 6 months Researched rejected loans to ensure rejects were correct.
Home Loan Processor August 2012 to October 2013Wells Fargo Bank, NA - Birmingham , AL
Assist borrowers in completing home refinances with HARP (Home Affordability Refinance Program) resulting in manageable payments for home owners Communicate via inbound and outbound calls with underwriters, home mortgage consultants, and other companies to obtain documents required for borrowers to complete their refinance.
Maintain a pipeline of 20-30 customers and actively communicate information on a weekly basis using Microsoft Office Suite.
Won Production, Customer Service (Loyalty), and Quality Awards when exceeded monthly goals.
Improved skill of communicating with customers outside of the organization while keeping customer confidentiality Honors and Activities __________________________________________________________.
Auxiliary Group Advisor August 2010 to CurrentNational Pan-Hellenic Sorority
Responsible for recruiting young ladies based on the goals and standards of the organization.
Expose young ladies aged- 12-18 to civic, business, cultural and educational activities to better prepare them for college.
Build and revise undergraduate and graduate chapter webpage to reflect most recent members and also programs/activities that the chapter or national sorority executed.
UAB Research Assistant June 2011 to January 2013
UAB Translational Research for Injury Prevention Laboratory & Birmingham, AL UAB Youth Development Lab Project 1.
Impact of Distraction and Health on Commercial Driving Performance Recruit participants through Institution Review Board (IRB) approved methods and debriefed participants and provide payment for participationEntered and processed simulator and questionnaire data in Microsoft Excel and SPSS Project 2.
Birmingham Youth Violence Study- DNA Supplement Study Recruit participants via phone, set up appointments for saliva collection and correct any incorrect participant information in Microsoft Access database.
Bachelor of Science : Psychology, May 2012University of Alabama at Birmingham (UAB) - Birmingham, AlabamaGPA: Cum Laude
*Ronald McNair Scholar's ProgramPsychology Cum Laude
*Ronald McNair Scholar's Program
Closing, Customer Service, Data Entry, Database, Documentation, Financial, government, Injury Prevention, Litigation, Mediation, Microsoft Office Suite, Multi-tasking, Problem solving, Quality assurance, Record-keeping, Recruiting, Research, Staffing, Supervision, Website administration, Advising
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Companies Worked For:
EA Renfroe and Company
Wells Fargo Home Mortgage
Home Preservation Closer
Wells Fargo Bank, NA
National Pan-Hellenic Sorority
University of Alabama at Birmingham (UAB)
Job Titles Held:
Home Loan Processor
Auxiliary Group Advisor
UAB Research Assistant
Bachelor of Science : Psychology , May 2012
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