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Staff Services Analyst Resume Example

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STAFF SERVICES ANALYST
Summary

Detail-oriented, motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations expert. Skilled at creative problem solving. Self-starter and independent thinker. Can manage multiple projects under tight deadlines.

Highlights
  • Data collection and analysis
  • Analytical thinker
  • Exceptional organizational skills
  • Local government background
  • Public policy background
  • Project management
  • Employee relations
Accomplishments

Earned Honors with National University in October 2001.

Earned Certificate of Acknowledgment Award in May 1997.

Earned Honors with Consumnes River College in July 1996.

Earned Certificate of Acknowledgment Award in September 1996.

Earned Join Meritorious Unit Award in January 1992.

Earned Who's Who in the Big Black Book Award in October 1984.

Experience
Staff Services Analyst12/2012 to 02/2013Department of JusticeSacramento, CA
  • Supervisor: Annette Ahpo, DOJA I.
  • Responsibilities: Position being new to the unit I created procedures as well as converting WordPerfect documents to Word documents.
  • Assisted on of the Assistant Managers to create her units Sub-Arrest Processor procedures as a hands-on manual that included step-by-step instructions and pictures.
Staff Services Analyst12/2011 to 12/2012Department of General ServicesWest Sacramento, CA
  • Supervisor: Linda Daveler, Senior EDP Acquisition Sup.
  • Responsibilities: As a Contract Specialist I surveyed state agencies and suppliers in order to gather information and determined the need for leveraged statewide contracts.
  • I assisted in developing solicitations, procurement plans, and contracts; analyzed vender usage reports, Procurements computer reports and historical data to assure solicitations/contracts accurately reflected state usage requirements.
  • I validated that the state's needs were met by extending efforts to secure suppliers' competition and compliance to the solicitation; investigated complaints by initiating telephone inquiries; and e-mail communications and/or site visits.
  • I monitored contract compliance accordance to terms and conditions by reviewing reports on usage and answered supplier questions regarding the specific contract requirements.
  • I notified the Dispute Resolution Unit of any protested award, facilitated resolution by reevaluating the entire project; participated in protest meetings; researched and prepared responses; and prepared a detailed report fully analyzing all of the pertinent contract information to present to Management.
Staff Services Analyst04/2006 to 12/2011Department of JusticeSacramento, CA
  • Supervisor: Fae Minabe, DOJA I.
  • Responsibilities: As the Analyst for the Quality Control Program, I was responsible and supported the Problem Resolution Section (PRS), the Brady Bill Unit (BBU), CACI Expedite Unit, the Marijuana Purge Unit (MPU) and three additional units and BNE offices throughout California.
  • I prepared and submitted Memorandum of Understandings (MOUs); JUS 8734s Contract/Purchase Approval forms.
  • As the Direct Access System Administrator, I acted as the Liaison and Coordinator between the Department, the criminal justice agencies, and Hawkins Data Center IT personnel; troubleshoot system problems, tested and evaluated system enhancements and implemented new software changes, and trained personnel on Direct Access case management systems and various databases within the department.
  • I kept track of PRS' budget expenditures and provided budget projections and proposals; developed and maintained statistical and status reports on PRS' workload; monitored salary adjustments, prepared and submit the weekly/monthly overtime usage reports to management.
  • I assisted management on PRS' workflow and provide recommendations.
  • Obtained Disposition information by using multiple Direct Access systems as well as LEAWeb and NATMS to update the Automatic Criminal History System (ACHS).
  • I provided management alternatives on software/hardware enhancements and maintained the Programs organizational charts and assignments.
  • I attended the Budget Change Proposal Workshop in April 2008 and assisted management in workload analysis.
Supervising Program Technician II03/2005 to 04/2006Department of JusticeSacramento, CA
  • Supervisor: Linda Mauricio, CIIS.
  • Responsibilities: I was responsible for PT I's and II's where planned, organized, prepared, prioritized, monitored, recruited, directed, and reviewed staffs workload.
  • I compiled weekly and monthly production statistics; monitored the staff's workflow; prepared weekly and monthly reports to management.
  • I assisted in developing and implementing Division Policy and the Units procedures.
  • I completed reasonable accommodation paperwork; kept track of any discrimination complaints; imposed departments zero tolerance policies; and encouraged upward mobility.
  • Developed and administered staff training and retraining.
  • Kept abreast on all staff processes and monitored compliance.
  • Kept management apprised of all personnel problems and made suggestions for improvements.
  • Streamlined workload processes and followed-up on assignments.
  • Made decisions and advice on personnel issues.
  • Maintained staff confidential files and reports; researched and analyzed discrepancies'; completed annual and probationary reports.
  • Developed a recordkeeping system using Excel.
  • Kept staff apprised on mission, policy, procedural, or unit changes.
Program Technician II01/2003 to 03/2005Department of JusticeSacramento, CA
  • Supervisor: Mila Custer, SPT II.
  • Responsibilities: Using a personal computer I verified work for accuracy and assisted management in training new employees.
  • I reviewed an applicant's criminal history record for employment purposes and routed requests to other sections to obtain the missing disposition information, when needed, for completeness of the applicant's record.
  • Disseminated criteria according to the legal rights governed by law.
Program Technician12/2000 to 01/2003Department of JusticeSacramento, CA
  • Supervisor: Troya Runnells, SPT II.
  • Responsibilities: I was responsible for accessing various databases to obtain missing information associated with non-custodial parents.
  • I created an Oracle database to obtain daily and monthly end-user counts; assisted my supervisor in collecting data and submitted reports to management.
Student Assistant01/1996 to 10/1999Franchise Tax BoardSacramento, CA
  • I reviewed, validated and sent 15-day disposition letters.
Property Disposal Technician03/1989 to 10/1994Department of Defense/Defense Reutilization & Marketing OfficeMcClellan, CA
Property Disposal Technician03/1989 to 09/1994Defense Reutilization & Marketing OfcSacramento, CA
  • As a GS-6/3 I managed, supported, and was responsible for three offices; McClellan, Sierra Army Depot, and Mare Island.
  • I reviewed, evaluated, recommended changes of policies and operating procedures to management.
  • I was the Liaison and performed analysis, design, and implementation of accounting and billing systems; developed statements and contract documents; and designed and revised office procedures and forms.
  • I made off-site visits to audit the assistant cashiers contracts; used Lotus 1-2-3 to review and analyze accounting records and financial transactions.
  • Developed and obtained a desk audit and had position upgraded to a GS-6.
  • As the cashier I maintained a zero balance in my fund account, transferred and reimbursed monies to appropriate customer or agency.
Education
Associate of Science: General Education6 1997National UniversityGeneral Education
Bachelor of Science: Information Technology10 2001GPA: graduated with honors. Award: Who's Who in the Big Black Book - 1984 Joint Meritorious Unit AwardInformation Technology graduated with honors. Award: Who's Who in the Big Black Book - 1984 Joint Meritorious Unit Award
Associate of Science: Accounting Computer Science10 1989Healds Business College Consumnes River CollegeAccounting Computer Science
Certificate of Acknowledgement1 1997Honors with National University
Certificate of Acknowledgement1 1992Consumnes River College
Skills
accounting, Analyst, Army, agency, balance, billing systems, Budget, cashier I, charts, hardware, contracts, criminal justice, databases, e-mail, financial, forms, law, legal, letters, Lotus 1-2-3, meetings, Access, Excel, office, MOUs, Word, Oracle database, organizational, personnel, policies, Problem Resolution, processes, procurement, proposals, Proposal, Quality Control, staff training, statistics, Supervisor, System Administrator, telephone, troubleshoot, WordPerfect, workflow
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Resume Overview

Companies Worked For:

  • Department of Justice
  • Department of General Services
  • Franchise Tax Board
  • Department of Defense/Defense Reutilization & Marketing Office
  • Defense Reutilization & Marketing Ofc

School Attended

  • National University
  • Healds Business College Consumnes River College
  • Honors with National University
  • Consumnes River College

Job Titles Held:

  • Staff Services Analyst
  • Supervising Program Technician II
  • Program Technician II
  • Program Technician
  • Student Assistant
  • Property Disposal Technician

Degrees

  • Associate of Science : General Education 6 1997
    Bachelor of Science : Information Technology 10 2001
    Associate of Science : Accounting Computer Science 10 1989
    Certificate of Acknowledgement 1 1997
    Certificate of Acknowledgement 1 1992

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