Licensed pharmacist in Minnesota with 12 years of experience providing top-notch pharmacy services in a retail setting. Outstanding interpersonal skills with a track record of establishing positive relationships with customers, medical professionals, health care organizations, insurance providers and exposure to Pharmacy Benefit Management (PBM). Dedicated to providing quality patient care through fast and accurate medication dispensing. Managed retail pharmacy and fulfilled all the tasks of staff pharmacist and Manager for ten years. Expert at establishing and cultivating long-term quality relationships with patients and other health care professionals through fulfillment of needs and specifications. Consulted with hundreds of physicians and patients to fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery problems. Built strong network of physicians, resulting in increased new patient enrollments monthly. Hands-on leadership expertise in directing operations, maximizing sales/revenue, and boosting profitability. Improved drug-inventory management system to reduce waste and eliminate back orders. Counseling and providing patient care to diverse patients utilizing extensive pharmaceutical background. Improved service operations. Armed with strategic planning and operations-management skills, combined with capabilities to identify organizational requirements and develop practical solutions toward attainment of goals and objectives. Articulate communicator with polished interpersonal skills, complemented with impeccable ethics and integrity. Improved morale of coworkers by rewarding good work performance, leading by example and diffusing stressful situations. Approving Step Therapy, Prior Authorization and Quantity Limit.
Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters. Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Accurately recorded compounded products and prepared appropriate labels.Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Verified patient data and billing information.Verified accuracy and completeness of information on prescription and refill requests.Maintained proper storage and security conditions for all drugs.Mixed various pharmaceutical preparations according to written prescriptions.Correctly priced and filed prescriptions after they were filled.Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.Strictly maintained customer and patient confidentiality.Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.Collaborated closely with healthcare professionals to monitor and assess the quality amd effectiveness of drugs or drug regimens.Interpreted and evaluated the validity and safety of medication orders and prescriptions.Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients.Directed operations to increase efficiency and minimize patient wait times.Followed state and federal record keeping guidelines for legend drugs and controlled substances.Successfully assisted customers with medical issues and provided valuable healthcare counseling.Appropriately resolved customer issues, complaints and questions.Administered influenza, pneumonia, and Zostavax vaccinations.
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