My professional experience in Finance and Customer Service includes a demonstrated ability to solve problems, meet challenging goals, and excel in a fast paced, dynamic environment. Leadership, team building, adaptability, communications, and learning agility are some of my key strengths.
Transitioned the Travel Accounting help desk to the Boeing / Dell Enterprise Help Desk (2005)
Supported the business process handover of the auditing function to WIPRO by traveling to India for the knowledge transfer
Successfully trained employees of the Boeing Company on the new booking and expensing software provided by Concur
05/2006 to Current
Staff AnalystThe Boeing Company － Maryland Heights, Missouri
02/2004 to 06/2006
Customer Service AnalystThe Boeing Company/Volt Services － Maryland Heights, Missouri
Providing services of the greatest possible value to our end users, thereby gaining and holding their respect, loyalty, and customer satisfaction.
Work effectively with end users, team, external customers, and employees from various disciplines developing relationships.
Work as a service provider liaison.
Process a high volume of phone calls and emails to assist Travel Accounting customers while using Boeing's electronic expense reporting system.
11/2001 to 01/2004
Food Services - Dietary WorkerSSM DePaul Health Center － Bridgeton, Missouri
Provided customer service to patients and family of the patients.
Prepared trays for patients and family of the patients.
Offered assistance to those who need it.
Provided training to new employees.
Bachelor of Science: Technical ManagementDevry University － Saint Louis, MO
Associate Degree: Computer Applications and ProgrammingHickey College － St. Louis, MissouriComputer Applications and Programming 3.70/4.0
High School DiplomaRiverview Gardens High School － St. Louis, Missouri3.4/4.0
Accounting, Accounting systems, analyst, Computer Hardware, customer satisfaction, customer service, Email, expense reporting, Help Desk, layout, materials, Meetings, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Enterprise, processes, Purchasing, quick, scripts, phone, training materials, Troubleshooting, web site