• Manage all Collections for 500+ customers, respond to invoice questions, reconcile and provide payment schedules and resolve any customer issues in a timely manner
• Prepare and analyze accounts receivable reports to management team and provide recommendations on AR processes and collections procedures for SOX compliance
•Advised business owners on customized operational systems for merchant services to streamline accounts receivable, reduce overhead, and efficiently accept all forms of payments resulting in a 90% client retention rate.
•Facilitated pivotal bank referral partnership in territory to enhance product awareness and generate company growth and profitability.
•Conducted and published interviews with international CEOs and senior HR figureheads at Fortune 500 companies; edited all articles in HR Magazine and HR Guides produced by Excel Media Group; and organized and participated in quarterly HR conferences.
•Researched and published articles pertinent to latest trends in human resource software, staff retention, training and development, and conflict resolution.
•Designed and implemented tailor-made business English programs for international corporations in all major business sectors, including the Hong Kong Police Force and Hong Kong Government.
•Managed all transcription, editing and proofreading of press releases and interview scripts distributed to both local and international media including The Wall Street Journal Report and all English Schools Foundation (ESF) Board meetings.
•Secured the ongoing stability and growth of firm by building and managing human resources infrastructure while overseeing daily office operations including managing and hiring a staff of 12; conducting weekly staff meetings, and updating employee procedure manual.
•Coordinated all staff training and development programs, succession planning initiatives, and mandatory environmental safety training to meet required governmental requirements
•Researched and implemented Benefits Program including new healthcare insurance aligned with company budget while ensuring compliance utilizing knowledge of federal and state regulations
•Evaluated results to ensure objectives and operating requirements were in line with the needs, mission and strategic plan of the company and provided systems to better streamline tasks.
•Initiated cost cutting efforts that lowered total monthly operational costs by 10 – 30%, such as refinancing the company vehicle fleet, forecasting overhead expenses, preparing and analyzing all financial statements, and optimizing the monthly and yearly budget.
•Effectively leased and managed over 30 high profile commercial and residential properties with monthly rental income totaling $160k while maintaining target occupancy levels, maintenance requirements, and facility enhancement projects to maximize owner revenue and tenant satisfaction.
•Timely prepared owner statements, reports, and monthly/yearly budgets; and approved and processed all accounts payable and receivable.
•Efficiently handled all incoming inquiries and logistics regarding the short-term and long-term rental of over 600 privately owned beach houses, condos, and properties.
•Collected and processed all regime and special assessment fees for prominent condominium complexes.
•Achieved Top Sales Award for exceeding sales goals for three consecutive months.
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