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SRNA Resume Example

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TR
SRNA
Professional Summary
Work History
National Beverage - SRNAPhiladelphia , PA11/2019 - Current
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Job titles informed of changes.
  • Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
Intuit TurboTax Work At Home - Customer Service/Product SupportCity , STATE02/2019 - 05/2019
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Smith's Logging Company - Office ManagerCity , STATE01/2014 - 12/2018
  • Handled all incoming business and client requests for information.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Maintained computer and physical filing systems.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Prepared vendor invoices and processed incoming payments.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Received, screened and routed incoming calls.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Met challenging quotas for productivity and accuracy of work.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
Skills
  • Operational improvement
  • Problem resolution
  • Project organization
  • Business operations
  • Process improvement
  • Relationship development
  • MS Office
  • Team management
  • Supervision
  • Hardware knowledge
  • Hard working and self-motivated
  • Safety-minded worker
  • Independent worker
  • Bookkeeping
  • Scheduling
  • Payroll and budgeting
  • Office management
  • Clear oral/written communication
  • Technical Support
  • Budgeting
  • Excellent multi-tasking ability
Education
Everest University - TampaCity, StateNo Degree 32 Hours: Criminal Investigations
05/1993Owsley County High SchoolCity, StateDiploma: General
09/1994Breathitt County Vocational School CityNurse Aide License /CPR CE: Nurse Aide
Certifications
  • First Aid/CPR Certified
  • Certified Nurse Assistant (CNA)
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

68Fair
Resume Strength
  • Completeness
  • Formatting
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Everest University - Tampa
  • Owsley County High School
  • Breathitt County Vocational School

Job Titles Held:

  • SRNA
  • Customer Service/Product Support
  • Office Manager

Degrees

  • No Degree 32 Hours : Criminal Investigations
    Diploma : General
    Nurse Aide License /CPR CE : Nurse Aide

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