SRNA Resume Example Owsley County Healthcare Center

SRNA

Professional Summary

Work History

Owsley County HealthCare Center - SRNABooneville, KY11/2019 - Current

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Job titles informed of changes.
Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.

Intuit TurboTax Work At Home - Customer Service/Product SupportBooneville, KY02/2019 - 05/2019

Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Smith's Logging Company - Office ManagerBooneville , KY01/2014 - 12/2018

Handled all incoming business and client requests for information.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Provided complete meeting support, including materials preparation and notes or minute taking.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
Maintained computer and physical filing systems.
Recruited and hired qualified candidates for vacant and new positions.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Prepared vendor invoices and processed incoming payments.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Received, screened and routed incoming calls.
Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Solved problems timely and effectively, ensuring customer satisfaction.
Met challenging quotas for productivity and accuracy of work.
Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.

Skills

Operational improvement
Problem resolution
Project organization
Business operations
Process improvement
Relationship development
MS Office
Team management
Supervision
Hardware knowledge
Hard working and self-motivated

Safety-minded worker
Independent worker
Bookkeeping
Scheduling
Payroll and budgeting
Office management
Clear oral/written communication
Technical Support
Budgeting
Excellent multi-tasking ability

Education

Everest University - TampaTampa, FLNo Degree 32 Hours: Criminal Investigations

05/1993Owsley County High SchoolBooneville, KYDiploma: General

09/1994Breathitt County Vocational School Jackson, KyNurse Aide License /CPR CE: Nurse Aide

Certifications

First Aid/CPR Certified
Certified Nurse Assistant (CNA)

Resume Overview

Companies Worked For:

Owsley County HealthCare Center
Intuit TurboTax Work At Home
Smith's Logging Company

School Attended

Everest University - Tampa
Owsley County High School
Breathitt County Vocational School

Job Titles Held:

SRNA
Customer Service/Product Support
Office Manager

Degrees

No Degree 32 Hours : Criminal Investigations
Diploma : General
Nurse Aide License /CPR CE : Nurse Aide

SRNA Resume Example

Resume Score: 80%

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