Insightful, results-driven IT professional with notable well-established successful record for penetrating challenging markets and introducing technological solutions throughout the Agile and SDLC methodologies. Over 15+ years of data processing experience with strengths in program design, application development and support. Complete full software project life cycle experience while participating in planning, analysis, and implementation of solutions in support of business objectives.
Extensive experience in pivotal roles to analyze, design, develop, test implement and maintain a wide range of highly complex computer applications. Hands-on experience leading all stages of system development efforts, including requirements definition,design, architecture, testing and support. Outstanding project and program leader, able to coordinate and direct all phases of project -based efforts while managing, motivating, and guiding teams. In-depth coverage of the tools and techniques of major database systems. Excellent oral and written communication skills and a great team player.
IDMS, CICS ,
VSAM, TSO ,
Designed, developed and produced POS System which was successfully implemented at City University of New York which is utilized by more than 150,000 students throughout 16 Cuny Colleges.
Developed an On-line Registration System for the Cuny School of Law that increased user enrollment by 80%.
Streamlined the E-SIMS Product ,which was successfully implemented by the Cuny School of Law.
Exceeded monthly goals by successfully handling more than 50
calls per week as Technical support for CA.
Boosted customer service ratings by 20% by developing new processes and improving work flow at Aetna.
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