Professional and driven Individual with 7+ years of experience in customer service, data entry and systems application. I possess Courteous and professional telephone etiquette as well as the ability to pay close attention to detail while exhibiting efficient time management. My ability to learn and grasp new concepts ensures excellent performance in any task I may approach.
Inbound Call Center
Speaking to Business Card owners assisting with credit account specific inquiries
troubleshooting to resolve any issues while giving the customer excellent customer service
and providing a quality experience
Offering additional education to enhance the customers product knowledge. Using multiple screens and systems to efficiently help customers
Received Recognition in multiple Areas of 5 Keys to a great customer experience.
Consistently above department Adherence and Attendance goals
Consistently Meeting or Exceeding all department goals
(Adults continuing education program)
Call Center, written and verbal correspondence , excellent customer service, quality assurance, supervision,
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