Results-focused enterprise cloud solution professional with strength in design and delivery of unified communications solutions. Proactive leader with strengths in communication and collaboration. Proficient in leveraging customer goals into on-premise and cloud based enterprise solutions. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Outstanding customer interaction and presentation skills. Unique ability to break down, solve, and articulate the resolution of complex solution issues. Providing effective C-level communication.
Provided overall technical governance for Avaya Unified Communication (UC) solution delivery to our most strategic hosted cloud solution clients throughout the entire solution life cycle. Ensuring hosted UC cloud solutions are designed, configured, and deployed meeting the clients overall goals and service level agreements.
Managed two teams comprising fourteen engineers with responsibilities in pre-sales, consulting, delivery and Day-2 services for UC solution and virtualization infrastructure delivery. The Converged Solutions Engineering (CSE) Team was responsible for UC solution's network integration across Avaya UC, Microsoft UC, and Video solutions. The Virtualization Team was responsible for the virtualization environment (VMware) these UC solutions are hosted on.
ACIS - Avaya Aura® Core Components
ACIS - Avaya Aura® Communication Applications
VMware - VTSP 5.5
ITIL Foundation in IT Service Management
Avaya Aura Solutions, Calero Call Accounting, CT Suites Call Center, Calabrio Call Recording, Equinox Conferencing, Avaya Aura LDAP Integration, IX Messaging and Avaya Aura Messaging Voice Mail, Sentry E911, Mutare Call Blocking, XMedius Fax Services, CMS Wallboard Integration, SQL Integration, Kemp Load Balancers and DNS for Business Continuity and Disaster Recovery, Session Border Controllers, SIP Trunks, MPLS.
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