5+ years experienced professional with Marketing Coordinator and Professional Assistant experience Experienced versatile, people-oriented marketing specialist and team builder with proven success in both corporate and non-profit environments. Major strengths are in program development, quality improvement, digital marketing, social media promotions and customer service. Exceptional communication skills including written and verbal communication and listening skills. An innovative leader committed to client satisfaction, cultivating client relationships, recruiting and training new hires. Significant strengths are in new products, digital marketing, advertising media, creativity, social change, and financial management. Highly involved, curious and creative marketer with a proven track record driving leadership brands in highly competitive markets.
Microsoft Word, Excel, Access, Outlook, PowerPoint, HTML, and most Adobe software
SQL, Social Media, Microsoft Office Suite, Video Editing Software & Photoshop
Digital Marketing and Media
Limited proficiency in Spanish
Editing, Proprietary Databases, Data Gathering and Analysis
Sr. Service Consultant/ Marketing Coordinator02/2011 to CurrentCapital OneLaurel, MD
Prepared and processed administrative and clerical documents for clients and associates.
Conducted troubleshooting and investigative on client's financial assets to meet deadlines.
Making clear resolutions to help solve the client's needs.
Managed various office operations including facilities, hotels, mailrooms, conference and catering, office equipment, supplies, reception, records, and others.
Answer phones in timely and professional manner.
Supervised and trained new hires in all software and company procedures.
Assist members of the operations team on various projects and other duties.
Coordinated and maintained confidential reports.
Consulted different businesses and personnel in advertising and marketing materials.
Process banking accounts through different software's and computer systems.
Response to clients using professional tone and language.
Coordinated promotions and products to clients in order to increase sales revenue.
Researched and analyzed target market for marketing and promotional campaigns.
Implemented improvements to increase efficiency and enhance quality of work.
Marketing Coordinator06/2010 to 12/2010CINEBISTROHampton, VA
Maintained the visual appeal of the company's digital media and social media.
Analyzed, monitored and reported on social channel marketing increasing views up to 85%.
Researched and identified target firms in both the local and national outreach markets.
Prepared marketing materials including flyers, brochures, tour books and presentations.
Communicated and interacted with clients, building customer relationships.
Communicate directly with clients to offer product and sales incentive program information.
Managed inventory of marketing collateral, tradeshow giveaways, store merchandise, and other promotional items.
Edit printed materials and web advertising for accuracy and design.
Identified and presented new digital strategies and tactics to reach client goals and objectives.
Evaluated current and future trends in digital marketing and advertising.
Marketing Assistant06/2009 to 08/2009Anthony Anthony Marketing LLCHouston, TX
Motivated and trained employees on marketing techniques as well as supervised small staff.
Experience managing CRM programs, establishing and maintaining relationships with consumers.
Assisted the Creative Director in conceptualizing advertisements and promotional campaigns on social media.
Conducted presentations of digital work in conjunction with Creative Director.
Assisted with the planning, coordination, and execution of all marketing events, including online technology workshops, tradeshows, seminars, and group meetings.
Created concepts and executed projects from start to finish for technology firms.
Interface with consultants in graphic design of ads and materials, printing, mail houses used in distribution, some print advertising and web.
Assisted in the development of new business proposals and participate in pitches Increase use of software by creatively thinking about new twitter or Facebook campaigns that will drive new user acquisition, publicity, and user retention.
Developed strong organizational and interpersonal skills dealing with multiple clients on a daily basis.
Negotiated both verbally and in writing with various audiences, potential vendors and clients.
Worked extensively with CITI Bank, Visa, MasterCard, Montgomery Ward overseeing and coordinating events.
Media Specialist/ Marketing Specialist05/2007 to 08/2007K-MARTOxon Hill, MD
Assisted customers with locating various items.
Proficiently used internet search engines and other research databases.
Assisted with accounting and payment application Effectively advertised company's promotions.
Assisting with the optimization of email campaigns.
Proficiency in digital marketing areas Provided marketing, member communications, and public relations support for the association's core functions.
Prepared a variety of written agreements, memos and proposals using various software and office application.
Developed marketing materials for internal and external communications.
Marketing research - strong analytical skills to spot trends and anomalies.
Provided media relations support and ensure activities are consistent with strategic plan.
Administrative Assistant / Marketing Coordinator09/2006 to 05/2007Hampton UniversityHampton, VA
Conducted sales of products; assisted customers with their concerns.
Kept shelves and inventory stocked as needed.
Demonstrated expertise in integrated and strategic marketing communications principles, print and media buying, and coordination, and strategic planning.
Routinely conducted general office responsibilities and procedures.
Facilitated management duties; filed and stocked shelves with books.
Entered reading materials and other books into store's database.
Conducted inventory management: stocked materials and supplies on shelves, as needed.
Bachelors of Science: Marketing12 2010Hampton UniversityHampton, VAMarketing
SRT- Volunteer for Student Recruitment team at Hampton University;
SIFE-Involved member in Hampton University Student in Free Enterprise Program
JEC- Chairman of the Junior Executive Council at Hampton University
AMA- American Marketing Association
Accounting, administrative, Adobe software, Photoshop, advertisements, ads, advertising, analytical skills, banking, brochures, Clerical, Strong interpersonal skills, Oral, interpersonal skills, consulting, Creative Director, CRM, client, clients, Databases, database, Editing, Edit, email, Finance, financial, general office, graphic design, HTML, inventory management, inventory, managing, Marketing research, marketing, market, marketing collateral, marketing materials, materials, media buying, media relations, meetings, Access, Excel, mail, Microsoft Office Suite, office, Outlook, PowerPoint, Microsoft Word, office equipment, internet search engines, optimization, organizational, personnel, presentations, print advertising, proposals, public relations, publicity, quality, reading, reception, record keeping, research, sales, seminars, Spanish, SQL, strategic, strategic marketing, strategic planning, Answer phones, troubleshooting, Video Editing, workshops, written, Written Communication
Activities: SRT- Volunteer for Student Recruitment team at Hampton University; SIFE-Involved member in Hampton University Student in Free Enterprise Program JEC- Chairman of the Junior Executive Council at Hampton University AMA- American Marketing Association