sr scrum master resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Experienced Senior Scrum Master with a proven track record of 10 years in the IT industry. Dedicated to transforming the way teams work and driving organizational agility, my focus lies in implementing best agile practices and enabling software teams to deliver valuable, customer-centric products that maximize return on investment (ROI). With a deep understanding of the Agile framework, I excel in coaching and mentoring teams to embrace Agile principles, enhance collaboration, and continuously improve their processes. By championing a customer-centric approach and leveraging data-driven insights, I drive product development that exceeds customer expectations and drives business success.

  • Agile Processes
  • Agile Frameworks (Scrum, KanBan, SAFe, XP, TDD)
  • IT Planning
  • Agile coaching
  • Release planning
  • Capacity planing
  • Servant leadership
  • Conflict resolution
  • Strong communication skills
  • Project risk management
  • Process improvement
  • Agile workshops
  • Scope Management
  • Stakeholder management
  • Quality assurance
  • Release Management
  • Business Analysis
  • Data Analysis
  • Agile Tools : JIRA, RALLY, TRELLO, , Azure DevOps, MS TEAMS
Work History
SR SCRUM MASTER, 05/2021 to Current
Allegiant AirLaredo, TX,


  • Supporting 2 salesforce service teams in maintaining Verizon's Service offering applications. Facilitating the daily scrum meetings, sprint planning, sprint review, and sprint retrospective
  • Improving processes for content management and training delivery based on operational and business-aligned success criteria
  • Established effective communication for the department with consistency across development and business management
  • Presentations, recommendations and updates provided regularly to the PMO office
  • Coaching and mentoring agile team members and provides constructive performance feedback
  • Encouraging the team for self organization to boost the efficiency and coordination
  • Working with stake holders / product owners to prioritize the requirements for sprint
  • Helping product owners to come up with set of stories for better understanding for estimate and development
  • Representing the team to report overall project status and upcoming risks and suggest solutions about it at program reviews
  • Communicating team progress and dependencies with other team leads during scrum of scrums
  • Collaborated with other scrum masters and project managers to ensure high quality integrated deliverables
Scrum Master, 09/2015 to 02/2021
PassionhrTanner, AL,
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile processes and principles
  • Worked with Business Managers across multiple Bank LOBs, Product owners and vendor partners to implement agile principles in the development process.
  • Utilize tools like Jira, Mural, Confluence and ServiceNow to increase collaboration and transparency within the project.
  • Facilitate all Scrum ceremonies (refinement, sprint planning, daily scrums, retrospectives, refinement, Inspect & Adapt and problem-solving workshops
  • Facilitated narrative analysis sessions and communicated action plans for counseling portal
  • Identify impediments impacting Scrum team's ability to deliver on Sprint goals, mitigating against barriers impacting cross-functional team
  • Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint
  • Collaborated on development of features that improve monthly cashflow, affordable budget that reduces higher mortgage payment over long term
  • Team up with product owners and team members to set ambitious but achievable goals
  • Ran workshops on Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity
  • Identified innovative and automated approaches to routine tasks, making suggestions that were widely received
  • Responsible for leading planning, team learning, and adaptation of processes to ensure the quality of team solutions
  • Worked closely with numerous IT teams and cross-domain partners to manage timelines and project deliverables.
PROJECT COORDINATOR, 02/2014 to 07/2015
Atlas Executive ConsultingSan Diego, CA,
  • Communicated project status, issues, and risks to stakeholders, ensuring that they are informed and involved in decision-making.
  • Responsible for maintaining project plans, project schedules, and resources
  • Communicated , program managers with project owners to identify and defines project requirements, scope and objectives
  • Collaborated with cross-functional teams, including sales, support, and development, to ensure successful project outcomes
  • Routinely conduct cross-departmental training for new hires, to ensure safety and compliance regulations were implemented effectively
  • Ensures daily and quarterly milestones were met while
    keeping all cross-functional department were informed on changes, updates, and/or potential issues
  • Collaborated with cross-functional teams to develop project plans and monitor progress against the plan.

Bachelor of Science: Management Information Systems, Expected in to Delta State University - Abraka, Nigeria,



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Resume Overview

School Attended

  • Delta State University

Job Titles Held:

  • Scrum Master


  • Bachelor of Science

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