Seasoned Retention Agent with an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Manage a high volume workload
Completed customer service training to learn ways to enhance customer satisfaction and improve productivity
Perform duties as mandated by my direct supervisor. Intermittent lead when needed. Assisting fellow coworkers with data entry and escalated call, among other tasks
Help residents with daily care and to keep them as independent as possible. Work with other residents focusing on daily programs to restore their independence, so they may return home
Work with customers on billing issues, new connects, disconnects, schedule rerouting lines, emergency calls
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