Knowledgeable, articulate communicator with over 18 years of project management and customer care experience in multiple areas including construction, benefits and customer service.
Six Sigma Green Belt
Benefit Analysis/FMLA Specialist
Budget Development & Administration
Staff Training & Supervision
Sr. Real Estate and Construction Project ManagerNov 2010 to Current AT&T Mobility － Houston, TX
Manage critical project timelines, construction work schedules, multi-million dollar project budgets, equipment requisitions, allocations and installations.
Coordinate and manage commitments from equipment vendors, civil contractors, installers and electricians.
Negotiate with and present to city leaders, boards, task forces, national environmental and historical committees, AT&T DAS designs to obtain zoning permits, building permits and SHPO (State Historical), NEPA (National environmental) permits.
Universal Service ExecutiveNov 2008 to Nov 2010 AT&T － Paramus, NJ
Manage multi million dollar portfolio of Globally Contracted Enterprise customers.
Process reporting to reflect spending trends & identify savings opportunities.
Organize training, conference calls & meetings to discuss potential business prospects with key decision makers & Telecommunication Managers.
Senior Contract/Sourcing SpecialistApr 2005 to Nov 2008 AT&T － Houston, TX
Track, audit and timely payment of contract bills.
Ensure projects are built to proper specifications.
Coordinate with other utilities and other departments.
Benefits AnalystNov 2003 to Apr 2005 AT&T － San Antonio, TX
Validate entitlement, track employee data to meet state and federal regulatory timelines, and provide appropriate notifications to employees and management regarding status of FMLA requests for the Southwest and West Regions including Missouri, Oklahoma, Kansas, Arkansas, Texas and California.
Coordinate with the company's Legal Department regarding interpretation of regulations and case determinations.
Analyze and process medical facts provided by the employee's Health Care Provider to ensure compliance with FMLA regulations and policies set forth by the Company.
Escalate cases for Medical Advisor Review, Independent Medical Examinations or possible surveillance when factors are identified that may lead to questioning the legitimacy of a request.
Bachelor of Science, HealthUniversity of Houston － Houston, TX
(Emphasis in Health Promotion and Disease Prevention)
Minor in Psychology
Women of AT&T
Quality Audit, Budget Development, Conflict Resolution, Customer Support, DAS Delivery, Staff Training, Negotiation, Office Administration, Presentations, Procurement, Project Management, Public Speaking, Purchasing, Relationship Building, Reporting, Research, SAP, Six Sigma Green Belt, Supervision, Team Management, Telecommunication, Utilities.