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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Creative Senior Program Manager with exceptional background in IT Infrastructure Planning and Deployment. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.

Skills
  • Client interaction, Project plans
  • Implementation planning
  • Risk management
  • Project coordination
  • Work Breakdown Structure (WBS)
  • Knowledgeable in WAN/LAN, WLAN, Storage, Enterprise IT, Cloud Computing
  • Team Leadership & Development
  • Deployment plans
  • Project Management
  • Strategic Planning
  • Lean/Six Sigma
  • Forecasting, Scheduling
  • Disaster Recovery Planning
  • Product Life Cycle Management
  • Relationship Management
  • Scope management
  • Effective Managerial Techniques
  • Managerial Experience
  • Project Manager Supervision
Work History
SR. PROJECT/PROGRAM MANAGER, CONSULTANT, 01/2014 to Current
Dish Network CorporationSaint Charles, MO,
  • Clients include Honda NA, Fidelity National Title, IMPAC Mortgage, CashCall, NFL, Caremore Medical, CBS, CBS Outdoor, Emulex, Pepperdine, Ticketmaster, Teledyne, Western Asset Management, Pacific Life, AltaMed, Community Medical Health Systems, MTS Healthcare, Kelsey-Seybold Management Services, Kaiser Permanente, Honda American Motors and Honda North America.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Verified parts and materials through audit inspections and independent checks.
  • Designed infrastructure solutions to resolve business issues and improve delivery processes.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Tracked detailed hours and expenses for each project with 97% accuracy rate.
  • Created detailed roadmaps of action items and project goals and provided reporting and analysis to inform budgeting and planning.
  • Provided updates to all stakeholders on key milestones for projects.
  • Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
  • Conducted meetings with clients to determine project intent, requirements and budgets.
  • Managed onsite personnel and liaised between team and senior management.
SR. CONSULTANT/PROJECT MANAGER, 01/2011 to 09/2013
Dmi Mobile Enterprise SolutionsDetroit, MI,

Clients included: Multnomah County Oregon, DisneyToon Studios, Microsemi Inc., California Pizza Kitchen, Sempra Energy, MLK Community Hospital, LA Southwest College, Herbalife

  • Technology consultant for various clients working on projects relating to server room/ data center/ client revocations.
  • Responsible for developing, managing, and assisting with implementation of client project plans, activities, scheduling, and resource alignment and leveling for multiple projects as part of day-to-day client interaction
  • •Responsible for technology budget management for client technology projects
  • •Responsible for writing RFIs and RFPs per client request
  • •Responsible for vendor selection assistance and analysis for client technology projects.
  • Vendors include co-location facilities, structured cabling vendors, AV providers, business technology movers
  • •Responsible for DR, cut over, and migration (P2V, application, and hot cut) planning for clients.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
  • Modified and directed project plans to meet organizational needs.
  • Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
Program Manager, 01/2009 to 01/2011
EBAY/PAYPAL, INCCity, STATE,
  • Interacted with customers and clients to identify business needs and requirements.
  • Improved success of program by making proactive adjustments to operations.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Planned and executed meetings to connect organizational representatives, community members and clients.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Verified that design, operation and IT systems complied with applicable regulations.
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.
  • Executed and managed assigned production programs valued at $4,000,000.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
Project Manager, 04/1999 to 02/2009
NetApp, Inc.City, STATE,
  • Developed and initiated projects, including managing costs, schedule and performance related to new, emerging NetApp products
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Oversaw projects for storage application development by planning, designing, and scheduling project related releases
  • Modified and directed project plans to meet organizational needs.
Education
B.A: English, Expected in 05/1994
San Jose State University - San Jose, CA
GPA:
Professional Writing Certificate: , Expected in
San Jose State University - San Jose, CA
GPA:
Certifications
  • Salesforce
  • Project Management Professional (PMP)
  • ITIL
  • Jira
  • ServiceNow

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School Attended

  • San Jose State University
  • San Jose State University

Job Titles Held:

  • SR. PROJECT/PROGRAM MANAGER, CONSULTANT
  • SR. CONSULTANT/PROJECT MANAGER
  • Program Manager
  • Project Manager

Degrees

  • B.A
  • Professional Writing Certificate

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