sr project manager vp consumer pmo resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Professional with 16 years of project management experience in the financial services industry. Exceptional planning, organizational, and leadership skills with proven success completing complex projects on time and within budget. Recognized for exceptional customer service, communication, and establishing positive working relationships with project teams, vendors and executive leadership/sponsorship.

  • Strong leadership
  • Project financials
  • Change management
  • Strong focus on results
  • Client liaison
  • Issue resolution
Work History
Sr Project Manager, VP - Consumer PMO, 10/2016 to Current
Citizens BankCity, STATE,
  • Direct the overall delivery of key programs, including setting project task goals, monitoring work effort and spend, clarifying priorities, and serving as key resource for the Consumer portfolio.
  • Collaborate with project leads and business analysts to define the scope of the project, define requirements, own and manage project goals, risks, issues and resources.
  • Create detailed business cases for Investment Board review and ensure the project deliverables are capable of achieving the benefits defined in the business case.
  • Develop and monitor project budgets in excess of $5M, including accurate and timely forecasting against the project plan and in accordance with governance.
  • Facilitated the successful 2019 launch of a new Installment Lending line of credit platform, paving the way for the onboarding of new clients such as Microsoft and Best Buy.
  • Managed the Zelle online banking product launch, which included Agile digital teams.
  • Provide leadership and strategic direction to the project team providing coaching, training, development and feedback to line managers as needed.
  • Embed risk management as a core element of all initiatives.
  • Establish and build relationships across Citizens teams and multiple vendor partners to facilitate the achievement of strategic goals throughout the project lifecycle.
  • Lead governance meetings and develop presentations to report up to senior management and project sponsors.
  • Review vendor statements of work to ensure they are in alignment with estimated costs and timelines.
  • Recognized for partnering with the business lines to understand their products and processes.
Sr Project Manager, VP - Technology Services PMO, 02/2011 to 10/2016
Citizens BankCity, STATE,
  • Managed projects of over 100 team members including business lines, vendors, internal stakeholders, and contractors.
  • Directed the EMV chip card project which included multiple phases and implementations, new bank technology, and included debit and credit cards for Consumer and Commercial.
  • Delivered the successful launch of the Standard Posting Order project, a top 2013 Everyday Banking initiative, which met the FDIC mandated date and finished under budget.
  • Created, fostered and instilled a positive climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management.
  • Mitigated multiple project challenges including complex changes to scope, funding constraints, and resource and development contentions with other projects.
  • Facilitated development of detailed test plans, cases, scripts, acceptance testing, implementation, training and service level agreements with the appropriate business units.
  • Effectively engaged and communicated with the Technology CIO, Chief Business Technology Officers, heads of Everyday Banking, and other executive steering committee members to escalate issues and provide high visibility to risks.
  • Created a detailed budget spreadsheet template for use by the by the project managers on the Everyday Banking Delivery team.
  • Utilized the Planview tool for project reporting, budgets, risk tracking, and resource demand management.
Project Manager, AVP - Business Line Support, 08/2008 to 02/2011
Citizens BankCity, STATE,
  • Managed technology projects for multiple lines of business including CCO Investments, Overdraft Services, Marketing, Wealth Management, Online Banking, and Business Intelligence teams with budgets ranging from $300,000 to over $4 million.
  • Demonstrated strong leadership skills, innovative solution approaches to project challenges, and a strong focus on results.
  • Led the successful implementation of Mass Affluent product launch and took full ownership of the first fully integrated implementation and backout plan for a multi-project implementation weekend.
  • Established and built relationships with technical colleagues and business partners to facilitate the achievement of strategic goals throughout the project lifecycle.
  • Ensured all projects followed the the Manufacturing governance framework, including full documentation and the existence of a fully-supported executive committee.
  • Mentored other project team members, as well as peer teams, to assist in project management methodology, knowledge transfer, and defining best practices for new project managers.
Project Manager, Officer - Overdraft Services, 11/2006 to 08/2008
Citizens BankCity, STATE,
  • Led project teams in the delivery of multiple key revenue generating projects for the Overdraft Services portfolio.
  • Ensured appropriate resource allocation and managed contractors.
  • Fostered a positive climate and influenced project team members to deliver on target milestones and achieve project goals.
  • Developed and maintained project plans, timelines, project cost estimates and detailed budgets.
  • Acted as escalation point for project risks and issues and worked with the team to devise and implement effective mitigation strategies.
  • Prepared and presented weekly status meetings to project team, senior management, and vendors.
MBA: Business Management, Expected in to Providence College - Providence, RI
Bachelor of Science: Textile Science & Merchandising, Expected in to University of Rhode Island - Kingston, RI
Certifications & Training
  • Enterprise PMO PM Certification - 2015
  • PM Summit/BA World - 2014
  • Bryant College - Certified Business Analysis Professional (CBAP) - 2007
  • Leukemia and Lymphoma Society Volunteer - 2018, 2019
  • Credo Honor Roll for the Relationship Checking Project - 2018
  • Credo award for the EMV Chip Card Project - 2016
  • Good Banking Award - 2014
  • Credo award for the Standard Posting Order Project - 2013
  • "Amazing Journey Key" for the Affiliated Sharing Project - 2008

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Resume Overview

School Attended

  • Providence College
  • University of Rhode Island

Job Titles Held:

  • Sr Project Manager, VP - Consumer PMO
  • Sr Project Manager, VP - Technology Services PMO
  • Project Manager, AVP - Business Line Support
  • Project Manager, Officer - Overdraft Services


  • MBA
  • Bachelor of Science

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