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SR PROGRAM MANAGER Resume Example

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SR PROGRAM MANAGER
Summary

Diligent and driven Program Manager who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.

Highlights

MS Office (Word, Excel, PowerPoint), Outlook, WordPerfect, Netscape/Explorer, ESS, E-Time, E-Verify,VoltTrack, JobVite, WorkDay, PeopleFluent, Beeline, Fieldglass

Accomplishments

Turnaround of a complex P.O. issue at Client site. Reducing outstanding past 30 days from $550k past due to under $50k past due.

Delivering service levels that impressed Client to the point where they are open to engage current company as a full MSP vs. a referred supplier.

Experience
SR PROGRAM MANAGER, 10/2007 to 02/2016Volt Technical Resources － San Jose, CA
  • Responsible for the overarching fulfillment and strategic direction of Volt's program.
  • Implement creative solutions to meet customer challenges, increase margins/business mix, and improve Meet with hiring managers to qualify requisitions, market candidates, schedule interviews, obtain feedback and fill orders.
  • Manage performance to program KPI's and SLA's, ensuring improvement over time.
  • Create and own the Quarterly Business Review process.
  • Hire appropriate staff to effectively manage name account(s).
  • Interface with General Accounting, Contracts, and Credit to manage account(s).
  • Ensure accurate pay/bill processes.
  • Maintain consistency/integrity of data of Program metrics, including 3rd party systems when applicable.
  • Administer Disability/Leaves of Absences process, working with Branch and Corporate HR.
  • Address, investigate and resolve employee relations issues in a confidential and objective manner.
  • Manage and conduct performance review process, if applicable to program.
  • Conduct on boarding processes including orientations and training.
  • Conduct off boarding processes including termination email notifications, exit interviews and termination meetings.
  • Prepare miscellaneous HR/employee reports as required Administer Disability/Leaves of Absences process, working with Branch and Corporate HR.
  • Reviewed federal and state laws to confirm and enforce company compliance.Designed the employee performance evaluation process and merit program.
CLASS INSTRUCTOR, 08/2004 to 10/2007San Jose State － San Jose, CA
  • Prepare daily lesson plans.
  • Complete long and short term objectives.
  • Evaluate student progress.
  • Develop authentic materials for relevant theme related topics.
  • Practice all skills (reading, writing, listening, speaking).
  • Teach all grammar, pronunciation components within curriculum guidelines.
  • Open communication with parents/guardians, students and staff.
RECRUITING MANAGER, 04/2006 to 06/2006ARM, INC － Sunnyvale, CA
  • Scheduled interviews.
  • Collecting and verifying applications of employment.
  • Responsible for all reference checks.
  • Responsible for background checks through ADP system.
  • Responsible for effective interviewing process flow and applicant tracking.
  • Job postings and removal (internal and external).
  • Assisted with orientation for newly hired associates.
  • Greeting candidates.
HUMAN RESOURCES MANAGER, 06/2001 to 02/2016McCollam Elementary and Morrill Middle School － San Jose, CA
HR Specialist, 07/2000 to 06/2001Accurel Systems International, Inc － San Jose, CA
  • Recruitment for hourly/salaried and management positions.
  • Assist in the strategic planning process i.e.: identifies the need for, recommends and implements new policies and procedures relating to employee relations.
  • Provide thorough orientation for newly hired associates.
  • Deliver various training programs; prioritize training needs and developing a training plan.
  • Manage and oversee various HR system; compensation, performance management, policies.
  • Successfully oversee WC/Disability claims and our Return to Work Program.
  • Monitor company new benefit plan.
  • Provide coaching and counseling to Managers and Associates.
  • Provided leadership for HR Specialist, HR Coordinator and HR interns.
  • Continually kept up to date on Employment Law in the United States of America.
HUMAN RESOURCES/ACCOUNT MANAGER, 07/1992 to 07/2000ESQ Systems Integrators, Inc － Pleasanton, CA
  • Managed internal staff and trained new staff.
  • Assisted with legal, immigration and financial issues.
  • Acted as a liaison for assigned consultants to ensure timely and efficient support.
  • Managed existing and new client relationships.
  • Prepared and change SOWs and Project Agreements.
  • Scheduled resources for assignments.
  • Utilized all internet sites for recruitment of employees.
  • Assisted in collection of time cards and processed employee payroll through ADP.
  • Organized education, marketing and trade shows.
  • Prepared and attended all trade shows to strategically sell services.
  • Approved expense reports and special requests.
  • Performed diverse administrative duties to ensure task completion in a timely manner.
  • Arranged travel and company events.
  • Managed Accounts Receivable/Account Payable.
  • Arranged large shipments of software and hardware to international office.
  • Managed day to day office operations (e.g.
  • filing, purchase of fax machines, copiers).
  • Managed all company benefits i.e.; insurance, 401k, disability/WC and personal issues.
Education
Diploma:Finance,1991Sheridan College － Brampton, Canada

Coursework in Business AdministrationGraduate Certificate in Financial Analysis

Skills

Coaching, Contracts, Counseling, Credit, client, direction, Employee Relations, Expense Reports, Hiring, HR, insurance, Leadership, Managements, Process Development, Reports, Recruitment, SLA's Excel, MS Office, Outlook, PowerPoint, Windows, Word, ESS, Explorer, Fieldglass, Beeline, PeopleFluent, Etime, Workday, JobVite

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Resume Overview

Companies Worked For:

  • Volt Technical Resources
  • San Jose State
  • ARM, INC
  • McCollam Elementary and Morrill Middle School
  • Accurel Systems International, Inc
  • ESQ Systems Integrators, Inc

School Attended

  • Sheridan College

Job Titles Held:

  • SR PROGRAM MANAGER
  • CLASS INSTRUCTOR
  • RECRUITING MANAGER
  • HUMAN RESOURCES MANAGER
  • HR Specialist
  • HUMAN RESOURCES/ACCOUNT MANAGER

Degrees

  • Diploma : Finance , 1991

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