Sr Manager CRM Business Transformation(Global) Resume Example
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Multi-talented experienced professional with over 25 years of experience in the Pharmaceutical and Biotech Industry who can deliver results as Director, Business Process Excellence & Innovation. . Excellent reputation for resolving problems and driving overall operational improvements. Recognized consistently for performance excellence and contributions to success. Strengths and skills backed by quality training. Experience in policy development and business procedures positively impacting overall morale and productivity. Excells in driving best practice and harmonization.
Playing key role representing Commercial Business with Commercial Operations Globally.
Driving continuous improvement, ensuring adherence to Global Operating Guidelines and optimum use of CRM in five main areas of operation;
- Change Enablement
- Training
- Translations
- Communications
- Business Process
Including building of Network and Relationships, holding requirements discussions with Global, Regional & Local Market Leardership Teams.
Working in Matrix environment with reports in each Market represented Commercial Business in Many projects; Setting up new Affiliates & preparing Product Launch Plans, advisory role in PACE (A multi Year Global Transformation Project) for Training and communications, involvement in Incentive Compensation Project for NA and assisting from OCM perspective in deployment of Microsoft Teams & Yammer.
Demonstrated experience interacting with senior leaders, built extensive networks throughout Commercial operations Globally; Passion for working to understand thoroughly any business challenge or objective. Using experience and networks, researching to find right solution to assist business in achieving goal, harmonising where business and regulations allow. This maybe through systems, processes, communications or training and more likely combination of these. Always in line with CSL's Values and strategic and Operational priorities. Creating and promoting environment of ongoing collaboration for all global commercial markets and functions to assure focus around key objectives.
Also deputizing in absence of Director.
Working in Regional Capacity and as part of Senior Leadership Team within WEU.
- Assisted Regional Operation in terms of recruitment of CRM data Stewards and performed CRM deployments activities across all EU markets
- Involved with project planning, Establishing Business Processes, creating and delivering Change Management Workshops as well as training Workshops for CRM system
- Facilitated meetings both virtual and in person; delivered presentations to Regional Management Team and liaised with Global team
- Increasingly involved in Global picture through Organizational Design Workshops, Train Trainer Workshops and other Training initiatives
Working with both Immunology and coagulation portfolios In this role, in addition to excellent performance in sales responsibilities:
- Assisted with integration of new Regional Business Managers hired during last phase of resource expansion in UK
- During last 9 months of this period, worked in hybrid role establishing the WEU CRM support Team- officially working 50% in both Sales functions as Regional Business Manager and also gCRM Implementation Specialist for UK with duties as Deputy to Commercial Lead for gCRM for Western Europe (Heinz Berghoff) in increasing capacity until progressing to EU Role
Worked at Pfizer in number of roles with increasing responsibilities. Beginning as
- Hospital Representative
- Trainer
- Healthcare Management
- Management
As very well respected member of team and had numerous accolades for performance including:
- Member of the Premier Performers Group both as Representative and as Team Member
- Establishing National Role out of Computer programme for Cardiovascular risk
- Launch of the first Seibel system for Pfizer in 2001
- Obtained funding for Memory Clinics for my Areas as well as Representing Pfizer on an International Level at Meetings and Conventions.
- Change Management
- Training
- Train the Trainer
- Communications
- Business Process
- Project Management
- Management
- CRM
- Strategic Planning
- Sales
- Business Development
- Leadership
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Resume Overview
School Attended
- New College Durham
Job Titles Held:
- Sr Manager CRM Business Transformation(Global)
- CRM Specialist Western Europe
- Regional Sales Manager
- Various
Degrees
- Associate Technician in Finance & Accounting : Business And Accountancy
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