sr it program manager resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Innovative Senior IT Program Manager with exceptional background in the Federal Government. Recognized for excellence in successfully building and motivating award-winning teams to meet project goals. Demonstrated leadership and expertise in systems implementation, program execution, acquisitions, and process improvement engagements.

  • At HUD, led and coordinated a team of teams through planning and development phases to modernize five of HUD's most critical business systems. Led the team through several cloud configurations until the team ensured that migrated systems performed as fast or faster in the new environment than on the mainframe (a key business requirement). Recognized with a Gears of Government Award from the Federal CIO Council and was an Igniting Innovation Finalist from ACT-IAC
  • At HUD, accomplished Section 508 compliance for the Geographic Information System (eGIS) be engaging HUD's 508 Expert and the Office of General Counsel to develop and implement a priority-based strategy to perform 508 testing, document deficiencies, and remediate all modules.
  • At FDA advocated and promoted the development of creative new mobile application for inspecting registered food facilities, FIT-MAP based on a re-engineered business process. Then, led a multi-disciplinary, matrixed team of 15 to develop and pilot the application within 18 months through numerous technical challenges. Recognized as one of the Top 30 Government Innovations that Mattered from GovLoop. This application was also re-engineered for use in private industry.
  • At FDA and in response to an OMB TechStat Review of a larger set of projects, created a plan to complete the Safety Reporting Portal (SRP) as a stand-alone project. Once approved, led a interagency team to complete the design, test and implementation phases of the SRP, ensuring the agreed upon timelines and program objectives were met. Recognized with the Commissioner's Special Citation.
  • Project management
  • Business process re-engineering
  • Relationship management
  • Implementation planning
  • Section 508 compliance for IT systems
  • Federal acquisition process
Work History
09/2015 to Current Sr. IT Program Manager Abbott Laboratories | Chillicothe, OH,

Current Responsibilities:

  • Managing small team to complete portfolio of acquisition projects from planning to timely award.
  • Mentoring 10 new project managers on processes, procedures, and best practices pertinent to federal acquisitions to enhance project and program success.
  • Engaging with customers, partners and constituent groups to create positive, trusting and professional relationships leading to successful projects.

Past Responsibilities:

  • Directed modularization and update of old code bases to modern cloud-based standards, reducing operating costs and improving functionality.
  • Introduced and implemented agile methodologies and development best practices to project teams to enhance product development, eliminating cost and schedule variances.
  • Coached teams in Agile practices and provided necessary training fully implementing agile methodologies.
  • Identified issues and provided solutions to problems with HUD's enterprise project portfolio management system, improving system functionality.
03/2012 to 09/2015 CFSAN GIS Program Lead Food And Drug Administration (FDA) | City, STATE,
  • As the first CFSAN GIS Program Lead, engaged appropriate stakeholders and sponsored two pilot GIS systems from pilots to fully documented, ATO'ed production systems.
  • Guided project developers and UX designers to translate project requirements and business objectives into user stories and then polished user interfaces on the FIT-MAP project.
  • Identified system needs and designed processes to support business requirements.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships necessary to work across organizations to develop FIT-MAP
  • Developed competency model, position descriptions, and defined assessment criteria for new staff.
05/2006 to 03/2012 CAERS Senior Policy Analyst Food And Drug Administration (FDA) | City, STATE,

Served as Acting FDA Safety Reporting Portal Team Lead from Feb 2010 - Jun 2010

  • Identified, evaluated and developed solutions to remove roadblocks to change.
  • Recommended updates to current legislation, regulations and policies.
  • Supervised work of contracted employees.
  • Translated verbal customer requirements into written use cases and testable development stories.
Expected in to to J.D. | George Mason School of Law, Arlington, VA, GPA:
Expected in to to Master Certificate in Project Management | George Washington University School of Business, Washington, DC, GPA:
Licenses and Certifications
  • Member of the Virginia State Bar, ID 48167
  • Project Management Professional (PMP), Project Management Institute (PMI)
  • Federal Acquisition Certification for Program and Project Manager Level III, IT Specialist (FAC-P/PM III, IT), Federal Acquisition institute (FAI)
  • Certified Scrum Master (inactive)

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Resume Overview

School Attended

  • George Mason School of Law
  • George Washington University School of Business

Job Titles Held:

  • Sr. IT Program Manager
  • CFSAN GIS Program Lead
  • CAERS Senior Policy Analyst


  • J.D.
  • Master Certificate in Project Management

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