Sr. IT Infrastructure Project Manager Resume Example Company Name

SR. IT INFRASTRUCTURE PROJECT MANAGER

Professional Summary

Certified Project Management Professional - PMP (7years)
ITIL V3 Certified Professional ISO9001 Trained
Project / Program Management experience (15 years) Supervisory / Management experience (6 years)
Fiscally resourceful and effective cost management skills Recognized as 2009 MetLife President's Award recipient
Received MetLife Top Talent designation in 2010
Diverse experience- Project, Program, Product, and Resource Management
Software and Infrastructure initiative experience
Full project life cycle management and execution across numerous disciplines
Results oriented leader, with customer focus, and team values Success driven by strategic vision, business acumen, and experience
Ability to lead in a cross functional environment with multiple vendors and matrix organizations
Articulate, and detail oriented Ability to multi-task and work independently, with minimal direction
Ability to work with team members, vendors, and partners including off-shore
Recent experience with Data Center migrations, DR and Service delivery systems and processes
Ability to interface with key stakeholders at all levels
Ability to identify and translate business requirements to logical technical requirements

Skills

Lead in a cross functional, matrix environment
Articulate, and detail oriented
Efficient multi-tasker
Ability to manage team members, vendors, and partners including off-shore resources
Recent experience with Data Center migrations, and DR
Project management

Identify and translate business requirements into technical requirements
Excellent documentation, interpersonal, and communication (both verbal and written)
Guide teams through design and implementation processes
Interface with key stakeholders at all levels

Work History

Sr. IT Infrastructure Project Manager, 02/2013 to Current
Company Name – City, State

Program managed real estate consolidation projects post merger and acquisition
Coordinated evaluation and choice of a Project Portfolio Management (PPM) tool for the enterprise
Served as the PPM subject matter expert, and Administrator
Directed all phases of multiple infrastructure projects in complexity and size
Managed projects in compliance with PMO standards, and assisted with creating standards
Lead cross-functional teams from project scope definition through implementation
Negotiated issue resolution in a matrix management environment with multiple priorities
Defined clear targets and objectives and communicated them to other team members
Monitored timelines and flagged potential issues to be addressed
Coordinated design meetings and decisions across multiple internal departments and teams

Sr. IT Project / Program Manager, 01/2008 to 11/2012
Company Name – City, State

Successfully managed a $3.6 million dollar Data Center migration project
Program managed a $3.0 million dollar Disaster Recovery strategic initiative
Lead cross-functional teams from project initiation to operation and support
Negotiated agreement for Statement of Work (SOW) for enterprise projects with sub-contractors and vendors
Directed a fifty person team in the successful execution of a highly visible, executive driven initiative
Responsible for the recruiting, management, and career development of consulting staff
Appreciated team leader with established ability to employ, guide and encourage others to meet and exceed established objectives
Maintained continuous alignment of program scope with strategic business objectives
Program managed a multi-million dollar separation and integration initiative post acquisition of First Horizon National Corporation by MetLife Bank

Sr. IT Project Manager, 01/2006 to 01/2008
Company Name – City, State

Successfully managed a $3.5 million dollar enterprise wide, Citrix infrastructure implementation effort, with an ROI of $40 million dollars
Managed a $4.7 million dollar PBX telephone system upgrade from TDM to VOIP
Lead RFI and RFP process for executive decision in Vendor selection process
Managed projects of varying complexity and duration, from quick wins to large initiatives
Mentored and trained contractors and project managers in methods and procedures of project management
Managed Data Center projects across numerous functional organizations (Customers, Vendors, Sub-contractors, Security, Network, Platforms, Database, Client Services, Capacity, Storage, Application Architecture, Operations, Support, Disaster Recovery)

Sr. IT Project Manager, 01/2001 to 01/2006
Company Name – City, State

Managed Data Center migrations
Directed all phases of enterprise IT projects from initiation to implementation, and transition to support (infrastructure, architecture, data warehousing, and software development projects)
Coordinated requirements gathering, determining budgets, project plans, designs, implementation plans, risk analysis, change management, schedules, task delegation, resource assignment, procurement, and testing
Mentored and trained project managers in methods and procedures of project management
Efficiently managed numerous simultaneous projects - up to 15 at a time (Clarify, POS, Intellectual Properties Database, NCR Teradata Server Move, Enterprise Data Management System, API Statistics, Revenue Assurance Tool, BID Backup - Integration - and Relocation, CATS Database, etc.)
Served as Delivery Manager on Merger and Acquisition projects (Clean Room Project)

Program Manager, 01/2000 to 01/2001
Company Name – City, State

Managed deployment of IT solutions into global customer service market
Directed projects for customer service requests (CSRs), electronic software delivery (ESD), technical documentation delivery, and development of e-Business tools and processes
Successfully executed requirement gathering, critical path scheduling, design, funding/budget, task delegation, development, risk management, resource assignment and testing
Managed cross-functional interfaces between technical, business and executive areas
Defined development strategy, per customer requirements, for a team of IT developers
Created and implemented Global Customer Service Requests, e-Business tools, and processes
Developed customer presentations for proposal of and reporting on program

Program / Product Manager, 01/1996 to 01/2000
Company Name – City, State

Program managed customer network planning, software customization for switch configurations, technical documentation delivery, sales support, and customer presentations as part of a dynamic account team.
Facilitated the design, critical path scheduling, risk management, budgeting, and implementation for high visibility projects.
Primary contact for all issues pertaining to DMS initial switch models (Network planning) and Software releases.
Primary contact for all customer technical documentation issues.
Coordinated with engineering, sales, and marketing teams to standardize initial DMS Switch Hardware configurations for all new switches in network
Monitored, analyzed, and provided input for HW support function, assisting Sales team in development of customer proposals
Created and maintained business cases and budgets for programs and projects

Manager - Projects, 01/1994 to 01/1996
Company Name – City, State

Supervised a team of technical writers in the development of Technical Publications for DMS Switching Systems.
Responsible for the hiring, management, and career development of full time staff.

Project Manager / Sr. Writer, 01/1992 to 01/1994
Company Name – City, State

Managed a team of technical writers in the development of implementation and support documentation for Cellular (Microcell) and Switching Projects.

Sr. Writer / Project Lead, 01/1990 to 01/1992
Company Name – City, State

Lead a team of technical writers in the development of technical documentation for installation, test and acceptance, and troubleshooting of Switches, and Radio Base Stations.

R&D IC Test Engineer, 01/1988 to 01/1990
Company Name – City, State

R&D RF Test Engineer, 01/1984 to 01/1988
Company Name – City, State

SKILL SETS,

Education

Associate of Applied Science: Electronic Engineering Technology, 1984
Arkansas College of Technology - City, State

CERTIFICATIONS / TRAINING

Project Management Professional (PMP) Certification
ITIL V3 Fundamental Foundation Certification
ITIL IT Service Management Essentials
Sarbanes-Oxley
Understanding IP and Voice over IP Networking Fundamentals Enterprise Change Management
Project Planning Analysis and Control
Corporate Project Life Cycle & PMO Process
Leadership through People Skills
Managing Multiple Projects
Improving Results with Six Sigma
SDLC – System Development and Lifecycle Training
Microsoft Project
UNIX
E-Marketing - Leveraging the Internet as a Strategic Marketing Tool (SMU Cox School of Business)
E-Business - Developing and implementing your E-Commerce Strategy (SMU School of Business

Certifications

Project Management Professional (PMP) Certification
ITIL V3 Fundamental Foundation Certification

Resume Overview

School Attended

Arkansas College of Technology

Job Titles Held:

Sr. IT Infrastructure Project Manager
Sr. IT Project / Program Manager
Sr. IT Project Manager
Program Manager
Program / Product Manager
Manager - Projects
Project Manager / Sr. Writer
Sr. Writer / Project Lead
R&D IC Test Engineer
R&D RF Test Engineer
SKILL SETS

Degrees

Associate of Applied Science : Electronic Engineering Technology , 1984

Sr. IT Infrastructure Project Manager Resume Example

Resume Score: 60%

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