Sr. IT Infrastructure Project Manager Resume Example
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SR. IT INFRASTRUCTURE PROJECT MANAGER
Professional Summary
Certified Project Management Professional - PMP (7years)
ITIL V3 Certified Professional ISO9001 Trained
Project / Program Management experience (15 years) Supervisory / Management experience (6 years)
Fiscally resourceful and effective cost management skills Recognized as 2009 MetLife President's Award recipient
Received MetLife Top Talent designation in 2010
Diverse experience- Project, Program, Product, and Resource Management
Software and Infrastructure initiative experience
Full project life cycle management and execution across numerous disciplines
Results oriented leader, with customer focus, and team values Success driven by strategic vision, business acumen, and experience
Ability to lead in a cross functional environment with multiple vendors and matrix organizations
Articulate, and detail oriented Ability to multi-task and work independently, with minimal direction
Ability to work with team members, vendors, and partners including off-shore
Recent experience with Data Center migrations, DR and Service delivery systems and processes
Ability to interface with key stakeholders at all levels
Ability to identify and translate business requirements to logical technical requirements
ITIL V3 Certified Professional ISO9001 Trained
Project / Program Management experience (15 years) Supervisory / Management experience (6 years)
Fiscally resourceful and effective cost management skills Recognized as 2009 MetLife President's Award recipient
Received MetLife Top Talent designation in 2010
Diverse experience- Project, Program, Product, and Resource Management
Software and Infrastructure initiative experience
Full project life cycle management and execution across numerous disciplines
Results oriented leader, with customer focus, and team values Success driven by strategic vision, business acumen, and experience
Ability to lead in a cross functional environment with multiple vendors and matrix organizations
Articulate, and detail oriented Ability to multi-task and work independently, with minimal direction
Ability to work with team members, vendors, and partners including off-shore
Recent experience with Data Center migrations, DR and Service delivery systems and processes
Ability to interface with key stakeholders at all levels
Ability to identify and translate business requirements to logical technical requirements
Skills
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Work History
Sr. IT Infrastructure Project Manager, 02/2013
to Current
Iqvia Holdings Inc – Frederick , MD
Iqvia Holdings Inc – Frederick , MD
- Program managed real estate consolidation projects post merger and acquisition
- Coordinated evaluation and choice of a Project Portfolio Management (PPM) tool for the enterprise
- Served as the PPM subject matter expert, and Administrator
- Directed all phases of multiple infrastructure projects in complexity and size
- Managed projects in compliance with PMO standards, and assisted with creating standards
- Lead cross-functional teams from project scope definition through implementation
- Negotiated issue resolution in a matrix management environment with multiple priorities
- Defined clear targets and objectives and communicated them to other team members
- Monitored timelines and flagged potential issues to be addressed
- Coordinated design meetings and decisions across multiple internal departments and teams
Sr. IT Project / Program Manager, 01/2008
to 11/2012
Iqvia Holdings Inc – Portland , OR
Iqvia Holdings Inc – Portland , OR
-
Successfully managed a $3.6 million dollar Data Center migration project
- Program managed a $3.0 million dollar Disaster Recovery strategic initiative
- Lead cross-functional teams from project initiation to operation and support
- Negotiated agreement for Statement of Work (SOW) for enterprise projects with sub-contractors and vendors
- Directed a fifty person team in the successful execution of a highly visible, executive driven initiative
- Responsible for the recruiting, management, and career development of consulting staff
- Appreciated team leader with established ability to employ, guide and encourage others to meet and exceed established objectives
- Maintained continuous alignment of program scope with strategic business objectives
- Program managed a multi-million dollar separation and integration initiative post acquisition of First Horizon National Corporation by MetLife Bank
Sr. IT Project Manager, 01/2006
to 01/2008
Alteryx Inc. – Oklahoma City , OK
Alteryx Inc. – Oklahoma City , OK
- Successfully managed a $3.5 million dollar enterprise wide, Citrix infrastructure implementation effort, with an ROI of $40 million dollars
- Managed a $4.7 million dollar PBX telephone system upgrade from TDM to VOIP
- Lead RFI and RFP process for
executive decision in Vendor selection process
- Managed projects of varying complexity and duration, from quick wins to large initiatives
- Mentored and trained contractors and project managers in methods and procedures of project management
- Managed Data Center projects across numerous functional organizations (Customers, Vendors, Sub-contractors, Security, Network, Platforms, Database, Client Services, Capacity, Storage, Application Architecture, Operations, Support, Disaster Recovery)
Sr. IT Project Manager, 01/2001
to 01/2006
Cognizant Technology Solutions – Waukegan , IL
Cognizant Technology Solutions – Waukegan , IL
- Managed Data Center migrations
- Directed all phases of enterprise IT projects from initiation to implementation, and transition to support (infrastructure, architecture, data warehousing, and software development projects)
- Coordinated requirements gathering, determining budgets, project plans, designs, implementation plans, risk analysis, change management, schedules, task delegation, resource assignment, procurement, and testing
- Mentored and trained project managers in methods and procedures of project management
- Efficiently managed numerous simultaneous projects - up to 15 at a time (Clarify, POS, Intellectual Properties Database, NCR Teradata Server Move, Enterprise Data Management System, API Statistics, Revenue Assurance Tool, BID Backup - Integration - and Relocation, CATS Database, etc.)
- Served as Delivery Manager on Merger and Acquisition projects (Clean Room Project)
Program Manager, 01/2000
to 01/2001
Pivotal Commerce – Kirkland , WA
Pivotal Commerce – Kirkland , WA
- Managed deployment of IT solutions into global customer service market
- Directed projects for customer service requests (CSRs), electronic software delivery (ESD), technical documentation delivery, and development of e-Business tools and processes
- Successfully executed requirement gathering, critical path scheduling, design, funding/budget, task delegation, development, risk management, resource assignment and testing
- Managed cross-functional interfaces between technical, business and executive areas
- Defined development strategy, per customer requirements, for a team of IT developers
- Created and implemented Global Customer Service Requests, e-Business tools, and processes
- Developed customer presentations for proposal of and reporting on program
Program / Product Manager, 01/1996
to 01/2000
MCI Account Team - Nortel Networks – City , STATE
MCI Account Team - Nortel Networks – City , STATE
- Program managed customer network planning, software customization for switch configurations, technical documentation delivery, sales support, and customer presentations as part of a dynamic account team.
- Facilitated the design, critical path scheduling, risk management, budgeting, and implementation for high visibility projects.
- Primary contact for all issues pertaining to DMS initial switch models (Network planning) and Software releases.
- Primary contact for all customer technical documentation issues.
- Coordinated with engineering, sales, and marketing teams to standardize initial DMS Switch Hardware configurations for all new switches in network
- Monitored, analyzed, and provided input for HW support function, assisting Sales team in development of customer proposals
- Created and maintained business cases and budgets for programs and projects
Manager - Projects, 01/1994
to 01/1996
Nortel – City , STATE
Nortel – City , STATE
- Supervised a team of technical writers in the development of Technical Publications for DMS Switching Systems.
- Responsible for the hiring, management, and career development of full time staff.
Project Manager / Sr. Writer, 01/1992
to 01/1994
ERICSSON RADIO SYSTEMS – City , STATE
ERICSSON RADIO SYSTEMS – City , STATE
- Managed a team of technical writers in the development of implementation and support documentation for Cellular (Microcell) and Switching Projects.
Sr. Writer / Project Lead, 01/1990
to 01/1992
ERICSSON NETWORK SYSTEMS – City , STATE
ERICSSON NETWORK SYSTEMS – City , STATE
- Lead a team of technical writers in the development of technical documentation for installation, test and acceptance, and troubleshooting of Switches, and Radio Base Stations.
R&D IC Test Engineer, 01/1988
to 01/1990
TEXAS INSTRUMENTS, INC – City , STATE
TEXAS INSTRUMENTS, INC – City , STATE
R&D RF Test Engineer, 01/1984
to 01/1988
TEXAS INSTRUMENTS, INC – City , STATE
TEXAS INSTRUMENTS, INC – City , STATE
SKILL SETS,
Education
Associate of Applied Science: Electronic Engineering Technology,
1984
Arkansas College of Technology - City, State
CERTIFICATIONS / TRAINING
Project Management Professional (PMP) Certification
ITIL V3 Fundamental Foundation Certification
ITIL IT Service Management Essentials
Sarbanes-Oxley
Understanding IP and Voice over IP Networking Fundamentals Enterprise Change Management
Project Planning Analysis and Control
Corporate Project Life Cycle & PMO Process
Leadership through People Skills
Managing Multiple Projects
Improving Results with Six Sigma
SDLC – System Development and Lifecycle Training
Microsoft Project
UNIX
E-Marketing - Leveraging the Internet as a Strategic Marketing Tool (SMU Cox School of Business)
E-Business - Developing and implementing your E-Commerce Strategy (SMU School of Business
Arkansas College of Technology - City, State
CERTIFICATIONS / TRAINING
Project Management Professional (PMP) Certification
ITIL V3 Fundamental Foundation Certification
ITIL IT Service Management Essentials
Sarbanes-Oxley
Understanding IP and Voice over IP Networking Fundamentals Enterprise Change Management
Project Planning Analysis and Control
Corporate Project Life Cycle & PMO Process
Leadership through People Skills
Managing Multiple Projects
Improving Results with Six Sigma
SDLC – System Development and Lifecycle Training
Microsoft Project
UNIX
E-Marketing - Leveraging the Internet as a Strategic Marketing Tool (SMU Cox School of Business)
E-Business - Developing and implementing your E-Commerce Strategy (SMU School of Business
Certifications
Project Management Professional (PMP) Certification
ITIL V3 Fundamental Foundation Certification
ITIL V3 Fundamental Foundation Certification
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Resume Overview
School Attended
- Arkansas College of Technology
Job Titles Held:
- Sr. IT Infrastructure Project Manager
- Sr. IT Project / Program Manager
- Sr. IT Project Manager
- Program Manager
- Program / Product Manager
- Manager - Projects
- Project Manager / Sr. Writer
- Sr. Writer / Project Lead
- R&D IC Test Engineer
- R&D RF Test Engineer
- SKILL SETS
Degrees
- Associate of Applied Science : Electronic Engineering Technology , 1984
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