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Sr. Hewlett Packard Enterprise Field Service Engineer Resume Example

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SR. HEWLETT PACKARD ENTERPRISE FIELD SERVICE ENGINEER
Accomplishments
  • I.
  • CLEARANCES Clearances Held: Secret, Secret NATO, Top Secret with SCI Eligibility.
  • Five year(5) security clearance update granted May 2015. Effective Date: November 1982 Granting Organization: US Government Pending Clearances: Application Date: Granting Organization: J.
  • CERTIFICATIONS HP/Compaq Accredited Systems Engineer StorageWorks Primary Storage.
  • HP/Compaq Accredited Alpha Server Systems Engineer Support Level.
  • HP Proliant Server Platform Specialist Engineer Training.
  • HP Blade Server C and P Class Critical Repair Support Level training.
  • Microsoft Certified Professional MCP.
  • Technical Expert Accreditation from the German and US Governments to work in Germany.
  • Individual: I, Cornell Parker (X) I am a current employee of the Hewlett Packard Enterprise.
  • am not a current employee of the Hewlett Packard Company.
  • a letter of intent is attached Certify that the information contained in this resume is accurate.
  • I consent to the disclosure of my resume (or other personal data) for evaluation purposes regarding the Hewlett Packard Company proposal for Operations and Acquisition support under solicitation _________.
Professional Summary

Thirty five (35) years of Field System Engineering work experience with Critical Computer Software Control Equipment and Intelligence Systems; to include Twenty-eight (28) continuous years working within highly secure SCI environments in the UK, Germany and the Middle East. Year: 1979 Degree/Training: General Motors Employee Trainee Supervision Program Major: Supervision Training Granting Institution: General Motors Corporation. Supervision Training program ended when GM Corporation began to utilize robots on assembly line. Due to a reduction in work force, I was selected to attended RETS Electronic School w/ GM sponsored educational benefits and paid allowances to re-train in the area of Electronics Engineering. F. Technical and Specialty Training *HP/Compaq Accredited Storage Works Applications System Engineer. *HP/Compaq Accredited Alpha Server Systems Engineer Support Level. *HP/Compaq Accredited Proliant Server Platform Specialist. *HP Blade Server Advance System Engineering and Operating System support.

Experienced [Job Title] committed to maintaining cutting edge technical skills and up-to-date industry knowledge.

Veteran systems architect with expertise in coding, application design, defined architectures and successful project leadership.

Client-focused Senior Software Engineer with more than [Number] years designing innovative applications and achieving high client satisfaction.

Certifications
HP EVA Storage/SAN Technical Training. *HP XW Workstation Intel Platform Technical Specialist. *Microsoft Certified Professional Applications. *German language skills. *3PAR Storage Systems. *Northrup Grumman Joint Stars TSSR Special Support Lab, service, test and delivery. _____________________________________________________________________________________ G. Advanced Technical Training for Critical Repairs Name *Joint STARS Server maintenance *TSSL Special Support Labs Northrup Grumman Corp.
Skills
  • Expert in Java, PHP and Perl
  • Database design
  • Python and Ruby proficient
  • Microsoft MSCA/MCSE Certified
  • Excellent problem-solving abilities
  • Python and Ruby proficient
  • Java/C/C++
  • Expert in Java, PHP and Perl
  • Microsoft MSCA/MCSE Certified
  • Python and Ruby proficient
  • Microsoft MSCA/MCSE Certified
  • Excellent problem-solving abilities
  • Database design
  • Database design
  • Expert in Java, PHP and Perl
  • Java/C/C++
Additional Information
  • HP Blade System P & C -Class Hardware / Software Solutions November 2006 Two Weeks Support Level XW Workstation Installation and Operating System Troubleshooting September 2004 Two Days Support Level Blade Server Installation and Hardware / software Troubleshooting August 2004 One Week Support Level Proliant Server / Operating System Troubleshooting August 2004 One Week Enterprise Backup Solution / ESL 9326 Tape Library Applications Support November 2002 One Week Custom San Design and Implementation Engineering Support November 2002 One Week EVA / SAN Storage Design Support November 2001 One Week Enterprise Network Storage Design Architecture Engineering Support August 2001 Two Weeks Primary Storage Works Design August 2001 Two Weeks H. ACHIEVEMENTS Honors, Awards: *CJTF-76 Certificate of Service for exceptional service for onsite support to the Combined/Joint Task Force 76 CJ2, Bagram Airfield, Afghanistan. 2006 & 2007. *Commended for installing the initial U.S. Air Force European Command Custom Blade CCI Pilot Program hardware, Blade Servers and supporting equipment. August 01-14 2004. *Professional Contractor of the Quarter Award from the Prime Contractor Lockheed; England 1989 *Special Appreciations Award from the U.S. Air Force Special Programs Director; 1990. *Appreciation Award from the Secretary of the U.S. Air Force; 1990. *Letter of Appreciation from U.S. President Bush Sr. via U.S. Air Force Director of Special Programs; 1991. *Recipient of various customer appreciation letters forwarded directly to Hewlett-Packard management for secure support services provided. *Awarded 1991 Fasching Medal from the City of Bad Aibling, Germany for community service with the German / American Friendship Club. *Awarded 1994 Fasching Medal from the City of Bad Aibling, Germany for community service with the German / American Friendship club. *DISA Europe HQ Enterprise Email Data Center hardware installation and contracted Service Support Stuttgart, Germany 2011, 2012 and 2013. *DISA TECC HQ Enterprise Email Data Center hardware installation and contracted Services Support Bahrain, 2011 - 2016. Perm Cert badged to this site. *Selected by senior HP Federal management to be a member of the HP PMP class 2013.
Education
Business ManagementUniversity of Maryland European Division | 1989Business Management
Associate DegreeElectronic EngineeringRETS Electronic Engineering SchoolCity, State | 1981Electronic Engineering
Technical Certification was arranged and paid by General Motors Corporation.UMUC
Work History
HarmonicSr. Hewlett Packard Enterprise Field Service Engineer | November 2013 - July 2017
  • Established compatibility with third party software products by developing program for modification and integration.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Streamlined and enhanced the corporate accounting and operations system.
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
  • Designed strategic plan for component development practices to support future projects.
  • Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.
  • Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications.
  • Consistently met deadlines and requirements for all production work orders.
  • Developed data architecture design to enable analysts to perform targeted customer analysis.
Ocado Group PlcSr. Deployment Systems Engineer | January 2014 - Current
  • Data Center Implementation Services, Enterprise Group.
  • Description of current position: I am part of a dedicated four (4) man team responsible for all onsite installations, configurations, integrate,test and setup of 3PAR Storage Systems, Converged Infrastructure systems, Proliant Blade server enclosures, Blade Servers, Storage servers, Gen8 and Gen9 Proliant Servers, switches, routers, load balancers, HPE Indigo Digital Printing Press Technologies and a variety of other HP products in the state of Florida.
  • Provide technical guidance and support in coordinating with our customers, HPE program managers and HPE sales with the process to complete install requirements in preparation of our southeast region customer's data center installations.
  • In addition, as I am the only US Government cleared DSE on my team.
  • This also makes me responsible for all onsite hardware installations at US Military, US Government Agencies in OCONUS space, secure US contractor sites in Florida, and act as the backup engineer at Maxwell Air Force Base, Montgomery, Alabama and Robins Air Force Base in Warner Robins, Georgia.
  • I currently serve as Hewlett Packard Enterprise's, Northrup Grumman Corporation Badged backup technical support engineer for the Northrup Grumman Corporation Joint STARS Platform TSSR Special Support Lab in Warner Robins, Georgia.
  • I am currently the HPE DCIS Southeast region POC for Defense Information System Agency DISA / HPE ESS II Storage System and CaaS onsite installations in the Southeast region and the Middle-East.
Defense Intelligence Agency DIA National Geospatial AgencySr. Field Service Engineer
  • US European Command Headquarters: Defense Information System Agency (DISA).
Hewlett-PackardSr. Hardware Systems Field Engineer V. Resident Field Service Engineer
  • with specializations in technical support services of Defense Communications and Network Command Control Intelligence systems.
  • In support of the HP DISA SPE and HP DISA CaaS contracts.
  • Individual Contributor: Responsible for the initial installation and service of over four hundred (400) HP Proliant / Blade servers and two hundred (200) Multi - vendor Network Appliances in two (2) Data Centers.
  • Assist with initial system design, system development, testing, configuration and integration into the sites Operational Baseline.
  • Provide 24 x74 hour response contract support services at three (3) DISA Data Centers and various remote US Government secure installations.
  • Primary Tasks and Responsibilities.
  • Act as the Hewlett-Packard Support Engineer who identifies initial service requirements for custom built Hewlett-Packard computer systems made by HP for the U.S Government and US Military.
  • Provide engineering support for critical custom HP servers, including application products being offered by specified vendor equipment installed in HP systems.
  • Provide sustaining system engineering support, testing, including online software / firmware fault detection and isolation of military application problems.
  • Provide Life-cycle-support product planning and upgrading of equipment.
  • Provide hardware configuration control, tracking, integration, upgrades, installation and staging support.
  • Monitor HP Engineering Change Orders (ECO), Field Change Orders (FCO) and coordinate ECO / FCO installations and end-of-life product planning.
  • Act as the HP Liaison between HP US / HP Germany Logistics and the US Government for direct access to HP Germany logistical support for site and remote site initiatives.
  • Coordinate and facilitate software services related partnerships between HP and other U.S.
  • Contractor organizations within the European Theatre in support of the U.S.
  • European Command (EUCOM) and USAF Command.
  • Provide 24 X 7 logistical planning and support on all custom built HP contracted system for various US Government Installations.
  • Provide on-site and remote customized HP technical training to deployed military troops in the Middle East.
  • Provide Fly-Away Support and 24 X 7 Customer Service Phone Support to various remote secure U.S.
  • Government locations.
  • Provide critical custom spare parts and technical expertise to rapid deployment teams when needed.
  • Provided HP Federal Data Center Relocation Support to five (5) US Army bases in Germany and Korea.
  • Installation, service and logistical support to the US 5th Fleet in Bahrain.
  • HP DISA PMO contributor.
  • worldwide technical and logistical support).
  • HP Federal DOD Sales Support contributor.
  • S & TS classified site sales).
  • HP Federal APG Sales Support contributor.
  • TS / SCI classified site sales).
  • HP TS PS / PPS / customer liaison for US Army Command Life Cycle Desktop/Laptop Replacement $12 mil HP win 2011, 2012 and year end sale Displacing Dell Federal.
  • Contributor to DISA SPE service contract renewal and New CaaS $200 Mil HP / KP contract win.
Compaq / HPRemote Site Service Support Engineer
Compaq / Hewlett-PackardField Engineer
  • Individual Contributor: Sr.
  • Hardware with specializations in Defense Communications and Command Control Software and Intelligence systems.
  • Provide initial system installation and service support, system development, testing, configuration and integration into the sites Operational Baseline.
  • Provide complicated support level repairs of custom made HP computer systems and military applications built specifically for the U.S Government classified Defense Communication and Command Control systems.
  • Primary Tasks and Responsibilities.
  • Act as the Hewlett-Packard Support Engineer who identifies initial system requirements for custom built Hewlett-Packard computer systems made in HP factories for the U.S Government and Military.
  • Provide engineering support for critical custom HP systems, including application products being offered by specified vendor equipment installed in HP systems.
  • Provide sustaining system engineering support, testing, including online software / firmware fault detection and isolation of military application problems.
  • Provide Life-cycle-support product planning and re-engineering of equipment.
  • Provide hardware configuration control, tracking, integration, upgrades, installation and staging support.
  • Monitor HP Engineering Change Orders (ECO), Field Change Orders (FCO) and coordinate ECO / FCO installations and end-of-life product planning.
  • Act as the HP Liaison for direct access to HP engineering groups and factories to ensure up-to-date software / firmware upgrades and technical support for site initiatives.
  • Coordinate and facilitate software services related partnerships between HP and other U.S.
  • Contractor organizations within the European Theatre in support of the U.S.
  • European Command (EUCOM) and USAF Command.
  • Provide 24 X 7 logistical planning and support on all custom built HP contracted system.
  • Provide on-site and remote customized HP technical training to deployed military troops in the Middle East.
  • Provide Fly-Away Support and 24 X 7 Customer Service Phone Support to various remote secure U.S.
  • Government locations.
  • Provide critical custom spare parts and technical expertise to rapid deployment teams when needed.
  • Provide technical support, during two separate tours, to Afghanistan as an Embedded Mission Emergency Essential Personnel.
  • Responsible for the installation and maintenance of the custom built U.S.
  • Army INSCOM IDC System.
Compaq Computer CorporationResident Field Engineer | June 1996 - June 2000
RAF MHSSenior Resident Field Engineer | Philadelphia
  • stationed in England at a highly secure remote location.
  • Provided a high level of technical expertise and responsive support for on-line service of high performance custom made critical computer hardware / software systems designed for the U.S.
  • Military.
  • Primary Tasks and Responsibilities: Responsibilities included: Maintenance engineering support and operational problem escalation management for our on site delivery effort.
  • Technical problem escalation support and escalation management, maintenance analysis, trending, maintenance planning in support of operational requirements, and new system integration planning and coordination.
  • Maintained and supported the Digital office network and interfaces to site networks, to include all systems and applications used in support of maintenance actions on site.
  • Interfaces with Digital technical engineering groups to ensure up-to-date and accurate technical information for support planning and problem resolution.
  • Provided periodic and ad hoc reports on system performance, maintenance activities, system configuration, and integration plans.
  • Provided recommendation for system enhancements or upgrades based upon maintainability status.
  • Provided daily and weekly status report to the customer during the daily morning meetings.
  • Managed the logistical maintenance engineering support for Digital support systems to include acquisition, transportation, inventory control and disposition for all Digital owned spares and maintenance material.
  • The site remote Support POC for the UK remote locations.
Digital Equipment Corporation DEC Bad Aibling StationSenior Resident Field Engineer | Tysons Corner | May 1990 - June 1996
  • stationed in Southern Germany at a highly secure remote location.
  • Provided system engineering / software support for complicated repairs to custom designed U.S Government computer systems.
  • Primary Tasks and Responsibilities: Technical problem escalation support and escalation management, maintenance analysis, trending, maintenance planning in support of operational requirements, and new system integration planning and coordination.
  • Maintained and supported the Digital office network and interfaces to site networks, to include all systems and applications used in support of maintenance actions on site.
  • Interfaces with Digital technical engineering groups to ensure up-to-date and accurate technical information for support planning and problem resolution.
  • Provided periodic and ad hoc reports on system performance, maintenance activities, system configuration, and integration plans.
  • Provided recommendation for system enhancements or upgrades based upon maintainability status.
  • Provided daily and weekly status reports to the customer during the daily morning meetings.
  • Managed the logistical maintenance engineering support for Digital support systems to include acquisition, transportation, inventory control and disposition for all Digital spares and maintenance material.
Digital Equipment Corporation DEC RAF MHSResident Field Engineer | City | April 1986 - May 1990
  • stationed in England at a highly secure remote location.
  • Provide 24 X 7 customer support delivering high levels of technical expertise and responsive support for on-line maintenance of high performance critical hardware system.
  • Primary Tasks and Responsibilities: Provided corrective maintenance, repair and preventive maintenance for Digital systems and specified non-Digital options installed in digital systems.
  • Provided sustaining maintenance and support including online fault detection and isolation; development of non-standard work arounds, and coordinated closely with Contractor Operations and Maintenance groups to ensure optimal operations.
  • Provided configuration control tracking and semi-annual audit support for hardware and software; maintained and updated ECO/FCO and configuration logs.
  • Provided staging and I&C support and reconfiguration or test support as required meeting site objectives.
  • Participated fully in site operations problem report status update and planning processes.
  • Managed and maintained all tools, test equipment, documentation and diagnostics needed to support on site systems.
  • Managed and maintained maintenance records and documentation for all work performed.
  • Updated and maintained information databases providing periodic and ad hoc reporting of maintenance actions.
  • Acted as the site Fly-Away POC for US European locations.
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Resume Overview

School Attended

  • University of Maryland European Division
  • RETS Electronic Engineering School
  • UMUC

Job Titles Held:

  • Sr. Hewlett Packard Enterprise Field Service Engineer
  • Sr. Deployment Systems Engineer
  • Sr. Field Service Engineer
  • Sr. Hardware Systems Field Engineer V.Resident Field Service Engineer
  • Remote Site Service Support Engineer
  • Field Engineer
  • Resident Field Engineer
  • Senior Resident Field Engineer

Degrees

  • Business Management
    Associate Degree Electronic Engineering
    Technical Certification was arranged and paid by General Motors Corporation.

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