Over 19 years of progressive experience in the Hi-Tech industry including: Product
Management, Service Management, Product Support, Product Marketing, Account Management,
Field Service, Manufacturing, and expertise on Large Capital equipment with full P&L
Budgeting responsibility, for Fortune 500 companies.
Developed strategic plans to expand market share for the Global Service product family
by revamping MKS Global Service Product Service Offerings resulting in an increase in
Service Revenue of 67% between 2009 - 2012.
Effectively managed Product Support, Installation, & Retrofit teams for large capital
Reduced Field Organization Cost of Service by 59% via efficient resource utilization,
consolidating multiple field projects, and controlling material cost.
Ability to interact with Executive Management, Sales, Marketing, Engineering, Service at
the highest level of internal/external management.
Define Product Requirements, develop marketing plans, created product launch
strategies, marketing communications materials, including press and product releases,
data sheets, and technical notes.
01/2007 to Current
MKS Instruments － San Jose, CA
Provider of Instrumentation and controls used in Semiconductor, Solar, and Pharmaceutical
industries with annual revenue over $800M.
Sr. Global Product Marketing ManagerMKS Global Service － San Jose, CA
Recruited to Develop, promote and manage MKS Global Service Product Offerings by providing
matrix leadership to cross functional teams including Sales, Marketing, Product Groups and Field
Service with an objective of significantly increasing sales revenues for MKS Global Service.
addition, oversee MKS Global Product Support field engineering organization for North America with
full P&L responsibility.
Development and implemented new Product Service Offerings, and increased Global
Service revenue by 67% between 2009 - 2012.
Improved field organization gross margins from -30% to 57% between 2009 - 2013.
Developed service products and program roadmaps, implementation plans,
and product specifications.
Develop strategic plans that expand market share for the service product family
throughout North America & Asia.
Identify, plan, and quantify new market opportunities for service product family.
Developed sales tools, training programs, and deliver training to over 60 sales persons.
Manage Service Agreements and Contracts that exceeds $5M Annually.
Extensive International travel to Asia providing guidance to local regions in identifying
and securing key service revenue opportunities.
01/2006 to 01/2007
Director of Business DevelopmentAES MOTOMATION － Santa Clara, CA
A Robotics Representative of Nidec Sankyo of Japan, AES motomation provides clean room handling
solutions for the semiconductor, flat panel display and solar industries in North America, Europe, and
Managed strategic accounts in North America and Canada by driving robotics sales and services in
Excess of $5M annually.
Provided oversight of field operations, technical support, and repair
services for North America and Canada.
Managed robotics sales and services in North America & Canada to support a growth target of
25% in sales.
Increased revenue by 20% through development and implementation of plan improve
operations while expanding services.
Managed Application & Hardware engineers to improve field response time by 25%.
Assisted major OEM's in developing robotic specifications for custom applications.
01/2003 to 01/2006
Director of Business DevelopmentQuality Semiconductor Equipment Services － San Jose, CA
Provider of refurbishment services for semiconductor related capital equipment.
Developed certified refurbishment business for semiconductor capital equipment with OEM's and
Capital Equipment finance companies.
Directed & Manage installation & support of semiconductor capital equipment.
Negotiated service contracts.
Manage installation budgets & P&L of $3M.
Directed & Managed a staff of 50 Installation and Support Engineers.
01/2000 to 01/2003
District Customer Support ManagerKLA-Tencor, Inc － San Jose, CA
Directed and managed 30 installation and retrofit engineers within KLA's Wafer Inspection (WIN
Division) customer operations organization.
Developed strategies to reduce the cost of service by
20%, and managed quarterly revenue per SAB101.
Achieved quarterly revenue target of $5M for Q1'02, Q2'02 and Q3'02.
Reduced cost of service by improving installations engineers utilization by 25%.
Exceeded goal by reducing cost of service by 20% through improvements in field service
and support operations.
Product Marketing Manager
Managed Intel Account for FaST Division F5X and Quantox products up to $30 million.
with cross-functional teams to identify, prioritize and incorporate feature requirements into product
Successfully launched the Stress Product to enhance the F5X system to increase market
share by 5%.
Led cross-functional teams through Product Life Cycles to meet customer commitments,
address product gaps, and implemented resolutions.
Defined product roadmaps and strategies for thin film
Arranged and managed customer Demos and Beta sites.
Created Marketing Requirement Documentation and RFQ for regional sales.
Extensive customer interface through technical and sales product presentations, product
demonstrations, tradeshows, technical symposiums, and direct support of sales to
increase sales by 20%.
01/1994 to 01/2000
Product Support Account ManagerApplied Materials, Inc － Santa Clara, CA
Supported IBM account in excess of $50M Globally.
Directed and provided technical support
resources to resolve escalated HTF (High Temperature Film) and RTP (Rapid Thermal
Obtained extensive involvement with customer interface, marketing, user meetings, zero
defects startup goals, and configuration reviews.
Planned installation budgets and warranty start.
Reduced installation cycle time by 30% through streamlining installation process and
Customer Support EngineerIBM － Manassas Santa Clara, VA CA.
01/1989 to 01/1995
Sr. Manufacturing TechnologistLouisiana Army Reserves － Many, LA
Delivered final testing to Applied Material's semiconductor processing equipment.
customer source inspections, and provided training for less experienced technologists.