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Sr . Front Oficce Assitant Resume Example

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SR . FRONT OFICCE ASSITANT
Summary

Industrious office assistant with 3+ year background of proactive administrative support and energetic team leadership. Proven history of promoting organizational goal achievement by streamlining workflow and promoting efficient interdepartmental coordination. Adept in task delegation and conflict resolution. Meticulous Front Office Coordinator with 3+ years of experience managing technology and personnel requirements for busy office environments. Exceptionally adept at organization and multitasking with ability to remain calm under pressure. Versed in training and developing team members to meet business objectives and deliver superior support. Self-sufficient office assistant with experience supporting daily reception tasks in medical office. Successfully schedules appointments, monitoring daily logs and answering phones. Hardworking and responsible with fluency in English and Spanish. Service-oriented Front Office Coordinator trained in reception, leadership and successful at proactive multitasking. Knowledgeable in my role as a office assistant and multi-line phone systems with a commitment to individualized client services. Eager to bring passion and ambition to a office assistant position.

Skills
  • Front office management
  • Call routing
  • Appointment confirmation
  • Correspondence typing
  • Office supplies ordering
  • Filing understanding
  • Workers' compensation knowledge
  • Account balancing reconciliation
  • Billing and coding
  • Invoicing and billing
  • Advanced MS Office Suite knowledge
  • Spreadsheet development
  • Cash deposit preparation
  • Transporting files
  • Legal documentation and reporting
  • Insurance eligibility verification
  • Schedule management
  • Scheduling and calendar management
  • Multi-line phone systems
Experience
Orlando Health | Orlando Fl , FLSr . Front Oficce Assitant 08/2020 - Current
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Updated office calendars with new appointments and accommodated last-minute schedule changes.
  • Updated business forms to streamline processing and improve efficiency.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Collected copays and account balance payments and updated account records.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Answered office phone and emails to schedule appointments, forward information and complete all required task.
  • Answered office phone and emails to schedule appointments, forward information and complete in timely manner.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Reorganized finance and accounting departments to improve efficiency and cut excess spending.
  • Created and enforced company-wide controls regarding revenue and expenses in concerted effort to protect organization's assets.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
Orlando Health | Orlando, FLCertified Nursing Assistant 203/2017 - 12/2017
  • Documented activities and recorded information in EMR system.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
Westminster Towers | Orlando Fl, FLCertified Nursing Assistant
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented activities and recorded information in EMR system.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Education and Training
Keiser University | Fort Lauderdale, FLAssociate of Arts in Criminal Justice, Psychology01/2017
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Resume Overview

Companies Worked For:

  • Orlando Health
  • Westminster Towers

School Attended

  • Keiser University

Job Titles Held:

  • Sr . Front Oficce Assitant
  • Certified Nursing Assistant 2
  • Certified Nursing Assistant

Degrees

  • Associate of Arts in Criminal Justice, Psychology

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