Dedicated professional with nine years of experience in a disability support role and a strong desire and a passion for improving the quality of life of disadvantaged individuals.
Improved customer relations and understanding through effective interpretation of administration rules and general statutes pertaining to customer' business entities.
•Was responsible for advising and assisting the regulated community and general public on filing requirements of corporation documents.
•Delivered effective, superior and professional customer service by providing prompt and accurate attention to the public on all inquiries, requests, and orders pertaining to different business entity types.
•Managed, handled, and resolved complex issues which may involve resolution of errors in document filings and submission of filing fees.
•Assisted the department in meeting customer goals by identifying customer needs and making appropriate referrals to the supervisor.
•Demonstrated proficiency in resolving common and complex problems and issues improving customer satisfaction.
Member, Alliance Professional Health Advocates (APHA)
administrative, customer satisfaction, customer service, data entry, documentation, email, filing, government, research, court liaison
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