SR. Director Project Management Office, 01/2013 to 02/2013 Interface Inc – Atlanta, GA
Project Management Office), IT Governance & Business Intelligence
Provide Leadership and Direction to the Global PMO function to drive standardized project management methodologies, IT Governance, IT Financial Management, Methodologies and tools.
Direct accountability for building and managing global teams across the Americas, EMEA and Asia Pacific - including 3rd party vendor on and offshore.
Ensure that investments and initiatives in project management office are aligned with business strategy and priorities.
Evaluate project feasibility; Establish portfolio priorities aligned with business objectives; Oversee execution of portfolio of projects - Project Financials, Timelines, Scope Alignment and Resources; and Improve project status transparency.
Prioritize programs and projects based on company objectives dealing with changing functional needs, resource capacity constraints, risk exposure, and interdependencies.
Collaborate with the executives and business unit leaders, and service/functional managers to develop and manage project and program budgeting and cost estimation approaches, resource allocation, and reallocations.
Work with business unit leaders to develop project and program resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities.
Lead, Manage and, Support Integration projects stemming from acquisitions.
Driving execution of technical solutions to meet Business integration goals.
Manage cross-functional business leaders to objectively analyze the organization's ability to absorb change and adopt project and programs post deployment.
Communicate status of the project and program portfolio to all stakeholders in business units, CIO and C-suite executives.
Business Intelligence Leadership
Manage a skilled and action-oriented global team of 10+ BI Professionals including developers, architect, data scientist(s) and Managers.; provide leadership in the development of tools, methods and processes to utilize data to enable effective business decisions across the organization.
Establish a vision, develop and execute multi-year roadmap for Business Intelligence across the organization.
BI Roadmap addresses enterprise data warehousing, governance and tools for operational reporting and analytics dashboards, self-service framework, and advanced analytics leveraging data science competencies.
Partner closely with senior management and key business stakeholders to maximize the value of the Business Intelligence platform.
Key stakeholders included Sales, Finance and Marketing domains.
Participate in cross organizational working groups in order to understand and prioritize reporting deliverables by adhering to a robust demand management process.
Actively participate in and influence discussions around reporting requirements, infrastructure needs, and design.
Interface directly with clients and project team members to understand the needs and objectives of the business.
Consistently deliver high-quality business intelligence solutions and services to end users on schedule.
Bring structure to ambiguous business problems and recommend visualization solutions that can be easily interpreted by users.
IT Finance and Governance Leadership
Responsibility and leadership accountability for: Strategic Planning & IT Roadmap, IT Portfolio Planning & Management, Annual Operating Plans, IT Budgeting and Finance, Vendor Management, Process Improvement and Measurement, Analysis and Reporting of IT metrics and KPIs.
Designed and implemented financial tool for capturing budgets and forecast for both capital investments (CapEx) and operational expenses (OpEx) to effectively track and manage SG&A.
Created and oversee monthly and annual forecasting, budget variance analysis, and long-range planning and project valuation modeling process for IT Managers and Project Managers Globally.
Partner with the office of the CFO, Corp Controller and Regional Finance Leaders in defining and maintaining IT cost structure.
Ownership of the annual budget process, the monthly forecasting process, long range planning and valuation modeling.
Train, develop, and manage 2 or more financial and administrative staff.
Provide direction, coaching and oversight to all IT Managers and Project Managers with budget responsibilities.
Manager, 01/2011 to 11/2012 KPMG LLP – Atlanta, GA
Performance & Technology Management Consulting & Advisory Services
Program Management Office (PMO) Direction - CRM, Platform Upgrades and Customer Self-Service Solutions.
Provided strategic oversight and risk management for an IT project portfolio consisting of complex multi-million-dollar initiatives aligned with transformation and operational excellence objectives.
Provided key stakeholders with timely assessment of portfolio and component performance, as well as early identification of (and intervention into) portfolio-level issues and risks that are impacting performance.
Collaborated with executive and IT leadership to enhance the SDLC methodology and associated artifacts for successful project execution.
Championed the implementation of project management best practices (including PMI/PMBOK), program management dashboards and a supporting enterprise application (using SharePoint) for managing, monitoring and storing project artifacts and on-going progress.
Led and trained project managers who execute projects within IT to ensure timely delivery of project deliverables.
Global Service Delivery Model and Governance - Service Delivery Transformation and Vendor Management.
Created and delivered an IT Vendor Strategy and Sourcing roadmap for a complex business organization looking to drive performance and cost efficiencies for their future IT Service Delivery Model.
Provided detailed recommendations for establishing and/or improving IT Governance Models resulting from in-depth organization assessments and the strategic direction of Global Business Services organizations.
Senior Manager - Business, Technology Strategy Consultant, 01/2009 to 01/2011 Eastman Kodak, Kodak Solutions for Business – Atlanta, GA
Project/Program Management Office (PMO) Leadership
Created and directed an internal PMO (across complex sub-projects and multiple initiatives) that successfully managed the delivery of tangible deliverables and results that drove process improvements, cost reductions, resource capacity and external client satisfaction.
Envisioned and successfully executed an effective PMO governance model across critical global projects resulting in clear visibility of progress, risks and creative solutions to executive stakeholders - fostering effective decision making based on sound performance and progress reports.
Led the creation of overall roadmap and corresponding project plans - including resource requirements, work team structure, budgets and project governance model - for global deployments of enterprise grade solutions for Marketing organizations.
Maintained continuous alignment of program scope with strategic business objectives and made recommendations to modify the program to enhance effectiveness toward the business result and strategic intent.
Team Building & People Management.
Built and led diverse team (up to 35 people) across various functional areas and geo locations, in executing an internal scalability initiative which led to significant reductions in lost billable revenues, increases in consulting services efficiency and balanced resource capacity for the services business.
Managed, mentored, and evaluated performance of a team of consultants ranging from 4 to 35 individuals under daily operations and project management circumstances.
Measurable Results and Driving Value.
Enhanced client's marketing operational capabilities that drive product accelerated time-to-market, cost-effectiveness and brand protection by designing, strengthening, and launching client tailored solutions.
Expedited review cycle time from 104 to 31days (dramatically accelerating product speed-to-market) by identifying and eliminating process bottlenecks, automating workflow procedures, and promoting digital asset re-use.
Captured an estimated yield of $1M+ in annual cost savings for a leading consumer package goods by leading the creation of a business case and strategic deployment roadmap for global Digital Asset Management and Workflow Automation Systems.
Account Management, Client Relationship Management, and Revenue Protection.
Managed P&L for $2.5 million client account portfolio; Assembled and reported revenue and profitability performance for assigned business segment.
Strategized the account management plan for service and software deals in the $50K to $4M range by leading a cross-functional team of consultants, salespeople, and technical resources.
Transformed client relationship into a trusted partnership through tactful execution of a communication strategy and demonstration of service delivery excellence that resulted in saving a potential loss of annual revenues.
Manager, Strategy Consultant/Project Manager, 01/2005 to 01/2009 IBM, IBM Global Services – Atlanta, GA
PMO Leadership/Enterprise Solution Deployment & SDLC Leadership
Demonstrated successful PMO leadership and guidance towards on-time/on-budget project deliverables for a top 5 Telecommunications client executing a multi-million-dollar System Integration and Next Generation eCommerce system and Social Media website.
Leveraged sound project management methodology and skill to manage complex teams (internal clients and external vendors) toward producing deliverables across all stages of the SDLC for a global, enterprise wide, customer facing solution deployment effort; despite utilizing conflicting development methodologies - waterfall vs.
Devised, assembled and presented Program Management dashboard reports effectively used in measuring and driving overall program performance, global deployment milestones, as well as successfully mitigating risks, addressing issues and controlling costs.
Technology Solution Alignment with Business Strategy.
Spearheaded a team of six people to ensure the successful delivery of business processes and IT services assessment for a client embarking on an online business strategy.
Assembled and oversaw a consulting team responsible for developing IT solutions and business initiatives to improve the client's operating IT spend and overall Total Cost of Ownership of technology assets in support of an overall business strategy for a large Media / Information Services client.
Directed business analysis efforts, for a leading Cable Service Provider, towards identifying the client's strategic fit and enterprise capability for successfully implementing a new cloud storage service offering to customers.
Shared Services: Change Management, Organization Design and Governance Model.
Piloted an organizational redesign initiative, for a client looking to transition all IT Infrastructure operations and end-user support activities from a distributed model to a single centralized, shared services organization.
Customized and successfully launched an IT governance model focused on supporting the new shared service organization (supporting multiple business units); the model included the governance structure, well-defined responsibilities, membership, and associated processes (such as investment prioritization process and architecture alteration process).
Streamlined efforts in designing a future-state organization structure, including roles and responsibilities for a shared services organization.
Proposed an optimal sizing and location placement of IT infrastructure staff across the clients' global operation footprint (North America, EMEA, Asia Pacific, and Latin America).
Enterprise Solution Global Deployment Leadership.
Led multiple work teams across cross-functional business organizations (Sales, Marketing and Finance) in capturing and validating requirements - outlining business expectations, needs and key success factors - for a strategic system integration and enterprise solutions deployment effort.
Created high-level roadmap depicting the complex relationship between people/processes/technology, training and education as well as application support requirements for the target state deployment.
Managed global team performance - milestone accomplishments, risks, issues and change management requirements - through the deployment and integration phase of a target enterprise solution (consisting Sales force automation, Business Analytics, CRM and Product/Service catalog modules of a leading ERP system)
IT Strategy Creation and Strategic Roadmap.
Orchestrated the development of a multi-year technology roadmap, utilizing sound business analysis results and prioritization frameworks, to drive Enterprise Architecture alignment with best practices and business objectives within the Telecom space.
Leveraged a custom designed decision model in creating a 3-year technology roadmap for consolidating an Information Service provider's commercial products/services consistent with their new market segment restructure initiative.
MBA) Master of Business Administration: General ManagementUniversity of Virginia
Bachelor of Engineering: Electrical Engineering
(PMP) Project Management Professional: CertifiedStevens Institute of Technology - NJ
TECHNOLOGY AND BUSINESS MANAGEMENT/ PROGRAM/PROJECT MANAGEMENT
Results driven leader with experience blending Technology and Business Management Consulting, Program/Project Management, IT Operations, and Operational Effectiveness across a broad range of industries. Demonstrated success in building teams, managing people and performance objectives in achieving target goals for complex projects. Adept at creating, managing and implementing PMOs, planning and executing value-driven solutions, and establishing productive relationships with diverse clientele across functional organizations. Critical thinker with strengths in solving problems, planning, managing risk and exploiting business opportunities from both strategic and tactical perspectives.
Project & Program Management Technology Strategy Alignment
Process Optimization Portfolio Management
Business Intelligence Budget Planning & Management
Organizational Impact Analysis IT Finance
IT Governance Application Portfolio Strategy
ERP, CRM, & eCommerce Site Change Management
Technology & Business Solutions Technology Infrastructure
Microsoft Certified Trainer (MCT) 2003
Microsoft Certified System Engineer (MCSE) 2003
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