Professional summary: An effective, resourceful, results driven leader with extensive meetings and project management experience and skills. Action-oriented with strong ability to communicate effectively and professionally with all levels of audiences. Strategic planning and customer relationship management expert. Proven track record in all areas of meetings and event management with high attendee satisfaction measures.
Oversight for 100+ corporate meetings and events, corporate....
Defined meetings and communications strategy, as well as lead logistics, owned or led by the Enterprise Project Office (EPO). Supervisory responsibility for two additional EPO Logistics staff. Developed and implemented EPO meeting standards. Engaged customers in discussions of issues/concerns. Lead, facilitated and mediated EPO lead or related meetings. Ensured quality delivery of meetings logistics and achievement of the event goals and objectives. Managed departmental metrics identification, collection and reporting processes. Closely collaborated with project managers, business owners, and sponsors to assign issue task and track resolution.
Managed the corporate meetings and events functionality for the Company. Supervised professional staff of 3 meeting planners, 1 meeting coordinator, 1 audio visual technician and 3 contracted meeting planners. Responsibility included 500+ external meetings, incentive producer programs, annual sales conferences, senior management and Board of Trustees seminars and bi-monthly meetings, onsite employee events, health fairs. Managed 1.7 million in meeting spend annually. Aligned the meetings experience with corporate strategy, budget targets, and program objectives through effective and efficient event creation and design, strategic partnerships, and industry expertise. Managed departmental personnel and oversaw daily departmental operations.
Initially contracted to execute the onsite meeting resources, implement new rooms resource scheduling tool, and manage logistics for approximately 10 offsite company meetings per year. Responsibilities rapidly evolved into handling logistics planning for 35+ meetings within the first year, as well as continued onsite rooms resource management. Hired on full time by Blue Cross and Blue Shield of NC less than one year as contractor.
Meeting Professionals International (2000- present)
Financial and Insurance Conference Planners Association ( 2001 - present)
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