Award winning health care professional with over 20 years in service excellence, 5 years case management and 4 years training and developing staff. Skilled Case Management experience in developing working relationships with customers and building customer engagement by providing adaptable and attentive care to their needs. Proven ability to successfully de-escalate challenging situations using an empathetic approach. Proactive and resourceful leader knowledgeable in making appropriate decisions for high-quality and cost-effective care.
Patient Coordinator Float Trainer
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