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Sr. Communications Specialist Resume Example

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SR. COMMUNICATIONS SPECIALIST
Skill Highlights
  • AREAS OF STRENGTH
  • Committed to excellent customer service
  • Clear, professional communicator
  • Work effectively on teams, and with people at all levels, including leaders
  • Effectively manage multiple deadlines, competing business priorities and demands
  • Excel at analyzing data and using it to inform decisions
  • Measuring effectiveness of work, establishing metrics, tracking and reporting them
  • Highly organized and detail-oriented
  • Building and maintaining relationships
  • Greatly invested in work
  • Self-motivated
  • Solution-focused
  • Lifelong learner
  • Thrive in fast-paced, challenging environment
  • Writing and editing
  • Project management
  • Microsoft Word, Outlook, Major Web browsers, Survey Monkey
  • Proficient: Excel, PowerPoint, SharePoint, Blogspot, WordPress, Google Web pages and Analytics, Facebook, Twitter, Pinterest, CMSs
  • Familiarity: PhotoShop, InDesign, Tableau, SEO
Professional Experience
10/2008 to Current
Sr. Communications SpecialistSeattle Children's Hospital － Seattle, WA
  • Provide resources and support to patients/families.
  • Listen to issues, assess needs, and provide hospital and health information and services during their stay.
  • Help families successfully navigate their visit by creating content that helps them understand their care, prepare for a visit or make a decision.
  • Gather family feedback to provide clear, helpful information when and where they need it, through surveys, focus groups, interviews and Web user testing.
  • Received Exceeds and Top Performer ratings past 7 years Family feedback and content restructure led to patient rights piece recognized by Healthcare Equality Index as example for other pediatric facilities Build and maintain relationships by providing excellent customer service and successfully meeting the communication needs of 17 departments, 8 regional clinics and ambulatory services (60+ clinics).
  • Helped create family material review process, received 2nd place at Healthcare Education Association conference New role when started, built all new dept.
  • relationships and established account management structure; growth led to hiring another part-time person, together now manage 50 + departments Deliver quality and large quantities of work on time by using effective project and time-management strategies, using resources wisely, and working collaboratively with my team, managers and stakeholders.
  • Helped develop tracking and reporting system to ensure we meet 5-day turnaround time for new requests Saved $6,000/year in printing costs by auditing and co-presenting waste-reduction diagram to senior leadership.
05/2008 to 06/2008
Crosscultural Solutions － Cartago, Costa Rica
  • Volunteer placement company; program included cultural immersion, Spanish classes and volunteer work.
  • Helped meet students' psycho-social needs on specialized team at underprivileged primary school, projects brought kids technology, sharpened social skills, met basic needs and provided laughter and fun.
  • Helped students learn English by participating in English class and other classroom activities.
11/2004 to 04/2008
Public Relations/Communications SpecialistMDU Resources Group, Inc － Bismarck, ND
  • Publicly traded company specializing in utilities, pipelines, exploration and production, construction materials and services.
Managing editor
  • for company magazine, supported and guided editorial and design staff; established relationships with vendors; oversaw content, production, editing, printing, and distribution; 15,000 circulation, served six business units nationwide Magazine received Award of Distinction for Print Media (2006) Led and successfully implemented magazine redesign; recognized by Ragan Communications (2008) Provided employees information to help them succeed at their jobs, communicated key company information to employees through Web, print and other mediums; managed com.
  • needs for all company departments Developed unified recruitment pieces for five business units Created new employee orientation guide; awarded by Bismarck-Mandan Advertising Federation and internal company innovation award Created memorable leadership conferences for employees (500 attendees); helped attendees with registration, presentations and questions; managed on-site info center; created and managed content for materials and website; managed conference logistics Attendees rated conference 3s and 4s (out of 4) each year.
Education and Training
2003
Bachelor of Science: Business Administration Business Communication and Public Relations Marketing and ManagementUniversity of Mary － Bismarck, NDGPA: GPA: 3.99 Summa Cum Laude *Leadership Award (2005); Servant Leadership AwardBusiness Administration Business Communication and Public Relations Marketing and Management GPA: 3.99 Summa Cum Laude *Leadership Award (2005); Servant Leadership Award International Intern - Iacocca Institute's Global Village for Future Leaders of Business and Industry *Selected as one of six Americans among 83 international students *Six-week, leadership-training program in business, marketing and culture adaptation
Skills
account management, PhotoShop, Advertising, auditing, basic, com, conferences, content, excellent customer service, detail-oriented, editorial, editing, English, fast, focus, hiring, InDesign, innovation, leadership, leadership-training, logistics, marketing, materials, Excel, Outlook, PowerPoint, SharePoint, Microsoft Word, communicator, presenting, presentations, Print Media, Project management, quality, recruitment, reporting, Self-motivated, Spanish, surveys, Tableau, time-management, utilities, waste-reduction, Web browsers, website, Web pages
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Resume Overview

Companies Worked For:

  • Seattle Children's Hospital
  • Crosscultural Solutions
  • MDU Resources Group, Inc

School Attended

  • University of Mary

Job Titles Held:

  • Sr. Communications Specialist
  • Public Relations/Communications Specialist
  • Managing editor

Degrees

  • Bachelor of Science : Business Administration Business Communication and Public Relations Marketing and Management

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