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Sr. Associate Resume Example

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SR. ASSOCIATE
Summary
Analytical, articulate and committed Sr. Business Analyst and IT Professional with 10 years of work experience in Information Technology industry. Gained extensive hands-on experience in Business Analysis, Project Management, Process & Solution Design, Quality Control and Project Co-ordination at offshore & Customer sites in both US & UK. Worked with multiple clients across Healthcare, Specialty Pharmacy, Laboratories and Telecom domains - Healthcare - Specialty Pharmacy and Health Management (Rare Diseases) Healthcare - Medicaid area with leading Healthcare provider Leading US Laboratory and Diagnostic Testing company Major American and British Telecommunication Service Providers
Accomplishments
  • Awarded 'Infosys GEM Award' in September 2011 for continued excellence in Project Delivery Received 'Infosys Spot Award' for exceptional research and project work to resolve critical project related tools issue.
  • Consistently appreciated for outstanding analytical, communication and organization skills by project managers and peers.
  • Received several appreciation e-mails from company senior management as well as clients for providing innovative solutions to project related concerns.
  • US Visa Status: Valid H1-B Visa (valid till Jan 2016) DETAILS OF THE PROJECTS WORKED ON 08 Client CVS Caremark Role IT Analyst - Health Management Group Location Scottsdale, AZ, USA Duration May 2012 - Till Date Project Description: The Accordant Health Services provides case management and disease management programs for 17 rare conditions such as Seizure Disorders, Rheumatoid Arthritis, Crohn's disease, Multiple Sclerosis, Parkinson's disease, Ulcerative Colitis, Lupus etc.
  • CaseTrakker Dynamo is used to fulfill all the case and disease management requirements for members, physicians, caregivers and other clients for Accordant Health Care.
  • The primary project related activities include Configuring data objects such as cases, events, tasks, assessments etc.
  • in Dynamo to customize them so they meet the business requirements.
  • Additionally, several quality checks and reviews/testing needs to be done for each rare disease to verify that the business logic has been setup as requested.
  • Key responsibilities: Configuration for Annual Program Updates and Clinical updates using Dynamo Analysis for CaseTrakker Dynamo Enterprise Enhancements requests Requirements gathering and coordination with stake holders Configuring CaseTrakker Dynamo data objects such as Assessment questions, Workflows, Disease management Plans, Nurse References etc.
  • VB Script Updates Maintenance and Support activities for Dynamo Unit testing and Quality checks for Bug fixes and Program updates Resolving Production issues for Casetrakker Enterprise Incident Management using HP Service Manager 07 Client Aetna Role Business Analyst - Claims Location Phoenix AZ, USA Duration March 2012 - May 2012 Project Description: The project is related to the Print Vendor Migration from the existing vendor responsible for printing and mailing all the member and provider products such as Member and Provider EOB's, checks, bills, daily and monthly statements and letters to a new vendor.
  • These print stream migration projects include transitioning of all the print jobs from the current vendor to the new one by the end of the year.
  • Key responsibilities: Business Analyst for Claims projects related to print stream migration from existing to new vendor.
  • Requirements Management - elicitation, analysis & documentation.
  • Planning & coordination with the project stakeholders, Use Case design and mapping, obtaining customer signoffs.
  • Preparing Business Requirements documents, traceability matrices, functional specifications & involvement in complete SDLC phases.
  • Coordinating with Business Customer for requirement validations and UAT.
  • Preparing UATs, Reviewing System Test Plans & defect monitoring.
  • 06 Client Aetna (Schaller Anderson, An Aetna Company) Role CaseTrakker/ Dynamo Sr.
  • Business Analyst Location Phoenix AZ, USA Duration April 2010 - Feb 2012 Project Description: Providing application production support to Aetna Medicaid's primary Care Management Applications - CaseTrakker Enterprise and Dynamo for over 11 Aetna Medicaid health plans.
  • Work in Admin capability as a specialist with access to real time, live production data to enable the vast and varied user base to execute their day to day business activities without issues.
  • Expert at handling multiple Care Coordination activities for Behavioral Health, Case Management, Disease Management, Long Term Care, Utilization Management etc.
  • Key responsibilities: Maintaining and managing frequent enhancements for over 10 different Medicaid health plans on either CaseTrakker Enterprise or Dynamo.
  • Providing swift and optimal resolutions to CT Enterprise issues with minimum turnaround time.
  • Developing Ad hoc and State mandated reports, data analysis for Aetna Medicaid health plans using Report Writer and SQL.
  • Resolving production issues arising from Dynamo Migration for 2 health plans, Quality Control activities, and basic configuration changes.
  • Handling user security groups, accesses and sessions for all plans.
  • Editing Care Management items - Assessments, Events, Notes, member and provider letters etc.
  • to enable business workflows.
  • Planning & coordination with the project stakeholders while planning for application enhancements and new plan implementations.
  • 05 Client Quest Diagnostics Laboratory Systems Role Business Analyst Location Norristown PA, USA Duration June 2008 - September 2009 Project Description: The project required development and enhancements of the client Laboratory Information System application suite's primary application.
  • I worked as a BA on projects using Agile Development methodology in the Customer Services area.
  • The project aimed at enhancing the Quest Laboratory Systems functionality to handle the 'Tests In Question' & 'Presumptive Tests' ordered, to reduce call volume from the Physicians, Hospitals & other client base of Quest Diagnostics.
  • Key responsibilities: Requirements Management - elicitation, analysis & documentation.
  • Planning & coordination with the project stakeholders, Use Case design and mapping, obtaining customer signoffs.
  • Preparing Business Requirements documents, traceability matrices, functional specifications & involvement in complete SDLC phases.
  • Coordinating with Business Customer for requirement validations and UAT.
  • Preparing UATs, Reviewing System Test Plans & defect monitoring.
  • Co-ordination between onshore and offshore testers & developers.
  • 04 Client Level 3 Communications Role Business Analyst/Consultant Location Pune, MH, India Duration December 2007 - April 2008 Project Description: The client was running a large number of Problem management business processes from offshore and was planning a major Process Harmonization exercise.
  • As a consultant, I was part of a core team engaged by Level 3 Comm.
  • for Access Management Operations (AMO) process validation and was involved in fact-finding and documentation activities to enable the harmonization process.
  • Project scope included Process Elaboration Inputs, Operations Impact Analysis and Sample Metrics Definition.
  • Key responsibilities: Mapping new Harmonized process to existing Operations processes Identifying key Process, Systems data and any Issues, Improvements etc.
  • Preparing templates for Operations Planning and Rollout by populating the currently available data, to depict how a typical Ops Planning exercise would be done for rolling out a Process to Operations.
  • Defining metrics useful for the Level 3 AMO to measure and track 03 Client British Telecom, UK Role Programmer Analyst/Test Analyst Location Ipswich, UK Duration April 2007 - November 2007 Project Description: Worked as the onshore lead of the team responsible for testing the middle layer Operations Support System (OSS) between the customer facing OSS and the client's Wholesale network platform components as part of a strategic network upgrade of the retail broadband services.
  • The project involved entire e2e testing of the BT Retail Broadband product to be completed before the Mass Migration of live customers took place.
  • It encompassed the design, development & testing of the complete OSS layer to handle BT Retail BB customers.
  • Key responsibilities: Defining scope, timelines and detailed test plans with BT Retail & BT Wholesale stakeholders and System Designers.
  • Verifying the key business processes (fulfillment & assurance)/ BAU procedures surrounding the BT Wholesale services were operating as is.
  • Leading offshore testing team - ensuring set up of environment & smooth transition of test activities to offshore.
  • 02 Client British Telecom, UK Role Process Designer/Consultant Location Ipswich, UK Duration March 2006 - March 2007 Project Description: I was part of the 'Platform Design & Build Process Team' which formed an integral part of the 'Process Architecture' work stream of 21C Customer Experience Program under BT.
  • The primary responsibilities included developing & implementing Design Assets across different LoB's in BT, with main focus on improving Customer Experience.
  • Key responsibilities: Process Designing & developing e2e business processes in the 'Lead to Cash' and 'Trouble to Resolve' area.
  • Process Gap Analysis - Aligning legacy blueprint processes to Capabilities framework Sequence Diagrams & Use cases using Borland Together Architect 1.1 and Borland 2006.
  • Creating User Stories and Customer Experience design Assets to be utilized across LoB's.
Experience
05/2012 to 02/2018
Sr. AssociateCognizant Technologies Solutions
08/2004 to 01/2006
Software EngineerLocation Pune MH
  • Reference designing/consultancy for developing approach focused on reducing the 'time to market' for BT products.
  • 01 Client British Telecom, UK Provided maintenance & support for the 'Planned Engineering Work (PEW) and Network Fault Management /Trouble Ticket Handling (NFM/TH)' applications which provided service assurance capability for a wide range of business critical products and services.
  • The support activities included preventive maintenance, corrective maintenance, bug-fixes and enhancements using software like Amdocs Clarify, TOAD, Oracle 9i and PL/SQL.
  • Key responsibilities: Software development, maintenance and bug fixes on CRM Technologies - Amdocs Clarify 8, 10.1, & 12.
  • Onsite-Offshore communication, unit test Plans and system testing.
  • Preparing detailed design documents for Change Requests.
05/2004 to 05/2012
Technology LeadInfosys Technologies Ltd
05/2004 to 07/2004
Software Engineer Trainee00 Infosys Technology Ltd － Mysore, India, KK
  • Underwent a rigorous and comprehensive 2 month training program for Software Engineer Trainees on basic and advanced programming in Open Systems (C, Visual Basic, PL/SQL, Oracle etc.), and various aspects of software engineering and SDLC.
  • Successfully completed training with top grades.
Education and Training
2003
Bachelor of Engineering: Information technologyKavikulguru Institute of Technology and Science, Nagpur University － Maharashtra, IndiaInformation technology
American Health Insurance Plans Part-A Certified (Industry) *Project Management Elite Lite Certification (Infosys) *Quality Certifications - Foundation & Intermediate (Infosys) *Communication Service Providers Basic OSS BSS Certification
Skills
Business Processes, Business Process analysis, Oracle 9, Oracle, PL/SQL, Software development, software engineering, Software Engineer, Telecom, Visual Basic
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Resume Overview

Companies Worked For:

  • Cognizant Technologies Solutions
  • Location Pune MH
  • Infosys Technologies Ltd
  • 00 Infosys Technology Ltd

School Attended

  • Kavikulguru Institute of Technology and Science, Nagpur University

Job Titles Held:

  • Sr. Associate
  • Software Engineer
  • Technology Lead
  • Software Engineer Trainee

Degrees

  • Bachelor of Engineering : Information technology
    American Health Insurance Plans Part-A Certified (Industry) *Project Management Elite Lite Certification (Infosys) *Quality Certifications - Foundation & Intermediate (Infosys) *Communication Service Providers Basic OSS BSS Certification

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