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Specialist II Resume Example

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SPECIALIST II
  • www.joseluisperezjim.com
Professional Summary
Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within IT role. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.
Skills
Cisco Networking Academy (Networking Fundamental, and LAN Switching & Wireless), Microsoft Windows Xp, Vista, 7 and 8, Microsoft Office 2003, 2007, 2010,  and 2013, design website with programs Weebly, and WordPress, basic SQL skills, building, and rebuilding, and update computers, design Robots (combats, Transmission Module, Pneumatics) and programming them with C++. These can be controlled with Bluetooth, wireless and wire systems, TV remote controls, and Radio Controls Transmitters. Computer Networking installation and configuration (Cisco System, Linksys, 3-Com, and Netgear routers), Webpage Design with Macromedia Dreamweaver and Microsoft FrontPage. IBM Personal Computer Architecture, IBM PC Server Technical Support, IBM ThinkPad Sales Support, IBM PC Server Systems Sales, PC Mobile Systems Technical Training, IBM Desktop System Technical Training, IBM Desktop Sales Support, IBM Network Station for Windows NT and WinCenter Workshop, HP Networks Novell 3.11 and 3.12, HP Microsoft Windows 95, Computer Maintenance, Repair and Support (IBM and HP), OS/400 Operative System for AS/400.
Work History
07/2013 to Current
Specialist II M&T BANK – Buffalo, NY
12/2011 to 05/2013
Specialist II Bank of America – Buffalo, NY
09/2009 to 12/2011
Computer Teacher Niagara County Community College – Sanborn, NY
  • Emphasized in this course include: computer hardware, the use of the Internet for communication, e-commerce, information retrieval, the social impact of technology
  • Computer security, networking, and industry-related careers
  • Computer laboratory sessions will briefly introduce students to the Windows operating system, Internet browsers, e-mail, word processing, spreadsheets, and presentation software
  • This course takes students to a higher level of learning in some of the most widely used application programs
09/2010 to 06/2011
Spanish Teacher Canisius High School – Buffalo, NY
10/2001 to 09/2010
Computer Teacher Erie 2 Chautauqua Cattaraugus BOCES – Angola, NY
  • Taught bilingual (English/Spanish-Spanish/English), Introduction to Computers (Word, Excel, PowerPoint, and Publisher)
  • Facilitated bilingual computer training classes to students of multi-cultural and diverse backgrounds
  • Created a full curriculum which included four levels of instruction for adult education
  • Installed and configured computer classrooms with Microsoft Windows XP/Vista, Microsoft Office 2007, typing tutor software, Firefox Internet provider, and software communication
  • Taught repair and upgrade procedures PC's and laptops computer, DLS wire and wireless connections
03/1997 to 06/2000
Technical Support Inacom de Venezuela (IBM dealer) – Valencia, Venezuela
  • Created the customer, and technical support department in Valencia-Venezuela
  • Coordinated the PC Server services and repairs for customers
  • Coordinated and installed of Chrysler Motors dealers servers in Venezuela with Chrysler headquarters in Detroit USA
  • Provided pre-sales and post-sales technical consulting for customers and company's sales people
  • Responsible for administration, hiring, technical training, and mentoring
  • Assisted the human resource department to find the technical support workers for site in Valencia, Venezuela
  • Maintained excellent working relationships with customers, field service, sales, and marketing team
01/1992 to 02/1997
Technical Support Hewlett Packard – Caracas, Venezuela
  • Installed and configured HP equipment at headquarters in Caracas, Venezuela
  • Assisted customers support Help Desk center
  • In charged of network administration - Novell 4.0, LAN/WAN Ethernet, Switches, Cisco Routers, Hubs, Bridges, Host Gateways, Protocol Communications, diagnostic tools
  • Provided supported to customer service, sales, and marketing department. Set up and maintained a testing lab to simulate and reproduce customer problems
Education
Current
Cisco Systems Network: Computer Network
 Erie Community College - Buffalo, NY
 Routing Protocols - Concepts FA Accessing the WAN Routing Protocols - Concepts FA Accessing the WAN Cisco Networking Academy Networking Fundamentals LAN Switching & Wireless
8 2014
Master of Science: Education
 Buffalo State College - Buffalo, NY
 GPA: GPA: 3.86/4.00 Summa Cum Laude Who's who among Students in American Universities & Colleges Apr Education Career and Technical Education" GPA: 3.86/4.00 Summa Cum Laude Who's who among Students in American Universities & Colleges Apr
5 2014
Bachelor of Science: Bachelor of Science
 Buffalo State College - Buffalo, NY
 GPA: GPA: 3.85/4.00 Summa Cum Laude GPA: 3.85/4.00 Summa Cum Laude
Bachelor of Arts: Spanish Language Literature GPA: GPA: 3.77/4.00 Magna Cum Laude Educator of the Year Award" from Senator Antoine Thompson NYS Senate Oct 09 Sigma Delta Pi", National Spanish Honor Society May 09 Undergraduate Academic Honors Award May 09 Recognition of Academic Excellence Apr 09 Spanish Language Literature GPA: 3.77/4.00 Magna Cum Laude Educator of the Year Award" from Senator Antoine Thompson NYS Senate Oct 09 Sigma Delta Pi", National Spanish Honor Society May 09 Undergraduate Academic Honors Award May 09 Recognition of Academic Excellence Apr 09
1 1993
Bachelor of Science: Computer Information System
 I.U.T. Antonio Jose de Sucre - Caracas, Venezuela
Skills
3-Com, AS/400, basic, Bridges, C++, Cisco, Cisco Routers, Computer Maintenance, computer hardware, Computer Networking, computer training, consulting, customer service, Macromedia Dreamweaver, e-commerce, e-mail, English, Ethernet, Microsoft FrontPage, Gateways, Help Desk, Hewlett Packard, HP, hiring, Hubs, human resource, IBM, instruction, Internet browsers, LAN, laptops, marketing, mentoring, Excel, Microsoft Office, 97, PowerPoint, Publisher, Windows operating system, Microsoft Windows 95, Windows NT, Microsoft Windows XP, Word, network administration, Network, Networking, Networks, Novell 3.11, Novell 4.0, OS/400, PC's, IBM PC, IBM Personal Computer, programming, Protocols, Radio, repairs, routers, Routing, Sales, Sales Support, servers, Spanish, spreadsheets, SQL, Switches, Teacher, technical support, Technical Training, TV, Transmission, typing, upgrade, Vista, WAN, website, Webpage Design, word processing
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Resume Overview

Companies Worked For:

  • M&T BANK
  • Bank of America
  • Niagara County Community College
  • Canisius High School
  • Erie 2 Chautauqua Cattaraugus BOCES
  • Inacom de Venezuela (IBM dealer)
  • Hewlett Packard

School Attended

  • Erie Community College
  • Buffalo State College
  • I.U.T. Antonio Jose de Sucre

Job Titles Held:

  • Specialist II
  • Computer Teacher
  • Spanish Teacher
  • Technical Support

Degrees

  • Cisco Systems Network : Computer Network
    Master of Science : Education
    Bachelor of Science :
    Bachelor of Arts : Spanish Language Literature
    Bachelor of Science : Computer Information System

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