Specialist II Resume Example M&T BANK

SPECIALIST II

www.joseluisperezjim.com

Professional Summary

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within IT role. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.

Skills

Cisco Networking Academy (Networking Fundamental, and LAN Switching & Wireless), Microsoft Windows Xp, Vista, 7 and 8, Microsoft Office 2003, 2007, 2010, and 2013, design website with programs Weebly, and WordPress, basic SQL skills, building, and rebuilding, and update computers, design Robots (combats, Transmission Module, Pneumatics) and programming them with C++. These can be controlled with Bluetooth, wireless and wire systems, TV remote controls, and Radio Controls Transmitters. Computer Networking installation and configuration (Cisco System, Linksys, 3-Com, and Netgear routers), Webpage Design with Macromedia Dreamweaver and Microsoft FrontPage.

IBM Personal Computer Architecture, IBM PC Server Technical Support, IBM ThinkPad Sales Support, IBM PC Server Systems Sales, PC Mobile Systems Technical Training, IBM Desktop System Technical Training, IBM Desktop Sales Support, IBM Network Station for Windows NT and WinCenter Workshop, HP Networks Novell 3.11 and 3.12, HP Microsoft Windows 95, Computer Maintenance, Repair and Support (IBM and HP), OS/400 Operative System for AS/400.

Work History

07/2013 to Current

Specialist IIM&T BANK – Buffalo, NY

12/2011 to 05/2013

Specialist IIBank of America – Buffalo, NY

09/2009 to 12/2011

Computer TeacherNiagara County Community College – Sanborn, NY

Emphasized in this course include: computer hardware, the use of the Internet for communication, e-commerce, information retrieval, the social impact of technology
Computer security, networking, and industry-related careers
Computer laboratory sessions will briefly introduce students to the Windows operating system, Internet browsers, e-mail, word processing, spreadsheets, and presentation software
This course takes students to a higher level of learning in some of the most widely used application programs

09/2010 to 06/2011

Spanish TeacherCanisius High School – Buffalo, NY

10/2001 to 09/2010

Computer TeacherErie 2 Chautauqua Cattaraugus BOCES – Angola, NY

Taught bilingual (English/Spanish-Spanish/English), Introduction to Computers (Word, Excel, PowerPoint, and Publisher)
Facilitated bilingual computer training classes to students of multi-cultural and diverse backgrounds
Created a full curriculum which included four levels of instruction for adult education
Installed and configured computer classrooms with Microsoft Windows XP/Vista, Microsoft Office 2007, typing tutor software, Firefox Internet provider, and software communication
Taught repair and upgrade procedures PC's and laptops computer, DLS wire and wireless connections

03/1997 to 06/2000

Technical SupportInacom de Venezuela (IBM dealer) – Valencia, Venezuela

Created the customer, and technical support department in Valencia-Venezuela
Coordinated the PC Server services and repairs for customers
Coordinated and installed of Chrysler Motors dealers servers in Venezuela with Chrysler headquarters in Detroit USA
Provided pre-sales and post-sales technical consulting for customers and company's sales people
Responsible for administration, hiring, technical training, and mentoring
Assisted the human resource department to find the technical support workers for site in Valencia, Venezuela
Maintained excellent working relationships with customers, field service, sales, and marketing team

01/1992 to 02/1997

Technical SupportHewlett Packard – Caracas, Venezuela

Installed and configured HP equipment at headquarters in Caracas, Venezuela
Assisted customers support Help Desk center
In charged of network administration - Novell 4.0, LAN/WAN Ethernet, Switches, Cisco Routers, Hubs, Bridges, Host Gateways, Protocol Communications, diagnostic tools
Provided supported to customer service, sales, and marketing department. Set up and maintained a testing lab to simulate and reproduce customer problems

Education

Current

Cisco Systems Network: Computer Network
Erie Community College - Buffalo, NY
Routing Protocols - Concepts FA Accessing the WAN Routing Protocols - Concepts FA Accessing the WAN Cisco Networking Academy Networking Fundamentals LAN Switching & Wireless

8 2014

Master of Science: Education
Buffalo State College - Buffalo, NY
GPA: GPA: 3.86/4.00 Summa Cum Laude Who's who among Students in American Universities & Colleges AprEducation Career and Technical Education" GPA: 3.86/4.00 Summa Cum Laude Who's who among Students in American Universities & Colleges Apr

5 2014

Bachelor of Science: Bachelor of Science
Buffalo State College - Buffalo, NY
GPA: GPA: 3.85/4.00 Summa Cum LaudeGPA: 3.85/4.00 Summa Cum Laude

Bachelor of Arts: Spanish Language LiteratureGPA: GPA: 3.77/4.00 Magna Cum Laude Educator of the Year Award" from Senator Antoine Thompson NYS Senate Oct 09 Sigma Delta Pi", National Spanish Honor Society May 09 Undergraduate Academic Honors Award May 09 Recognition of Academic Excellence Apr 09 Spanish Language Literature GPA: 3.77/4.00 Magna Cum Laude Educator of the Year Award" from Senator Antoine Thompson NYS Senate Oct 09 Sigma Delta Pi", National Spanish Honor Society May 09 Undergraduate Academic Honors Award May 09 Recognition of Academic Excellence Apr 09

1 1993

Bachelor of Science: Computer Information System
I.U.T. Antonio Jose de Sucre - Caracas, Venezuela

Skills

3-Com, AS/400, basic, Bridges, C++, Cisco, Cisco Routers, Computer Maintenance, computer hardware, Computer Networking, computer training, consulting, customer service, Macromedia Dreamweaver, e-commerce, e-mail, English, Ethernet, Microsoft FrontPage, Gateways, Help Desk, Hewlett Packard, HP, hiring, Hubs, human resource, IBM, instruction, Internet browsers, LAN, laptops, marketing, mentoring, Excel, Microsoft Office, 97, PowerPoint, Publisher, Windows operating system, Microsoft Windows 95, Windows NT, Microsoft Windows XP, Word, network administration, Network, Networking, Networks, Novell 3.11, Novell 4.0, OS/400, PC's, IBM PC, IBM Personal Computer, programming, Protocols, Radio, repairs, routers, Routing, Sales, Sales Support, servers, Spanish, spreadsheets, SQL, Switches, Teacher, technical support, Technical Training, TV, Transmission, typing, upgrade, Vista, WAN, website, Webpage Design, word processing

Resume Overview

Companies Worked For:

M&T BANK
Bank of America
Niagara County Community College
Canisius High School
Erie 2 Chautauqua Cattaraugus BOCES
Inacom de Venezuela (IBM dealer)
Hewlett Packard

School Attended

Erie Community College
Buffalo State College
I.U.T. Antonio Jose de Sucre

Job Titles Held:

Specialist II
Computer Teacher
Spanish Teacher
Technical Support

Degrees

Cisco Systems Network : Computer Network
Master of Science : Education
Bachelor of Science :
Bachelor of Arts : Spanish Language Literature
Bachelor of Science : Computer Information System

Specialist II Resume Example

Resume Score: 90%

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