Professional with 20+ years of experience combined in the US Air Force, education, and information technology. Key strengths include excellent problem solving and analytical skills, willingness to learn and critical thinker. Adaptable and reliable. Currently an IT Support Specialist with two years experience supporting managers and executives in a high paced corporate environment. Adept at researching problems and delivering results in a timely manner. Currently looking for a position to utilize my Education and IT background in a meaningful mission.
07/2015 to Current
Company Name － City, State
Provide technical support for over 800 diverse users nationally and overseas.
Troubleshoot, diagnose and resolve a wide range of software, hardware and network issues.
Install, configure and modify hardware and software to ensure optimal performance.
Plan and lead training sessions for new and existing users monitor log and track phases of help desk support.
Planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization IT architecture and business needs.
Planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats.
Planning, development, implementation, and administration of systems for the acquisition, storage, and retrieval of data.
Planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems.
Analysis, planning, design, implementation, documentation, assessment, and management of the enterprise structural framework to align IT strategy, plans, and systems with the goals of the organization.
09/2002 to 06/2015
Special Education TeacherCompany Name － City, State
Adapt classroom work for the purpose of providing students with instructional materials that address individualized learning plans within established lesson plans.
Administer developmental testing programs, subject specific assessments, etc.
for the purpose of assessing student competency levels and/or developing individual learning plans.
Administer, under supervision, first aid and assistance to medically fragile children (e.g.
tube feeding, toileting, diapering, etc.) for the purpose of providing appropriate care for children as assigned.
Advise parents and/or legal guardians of student progress for the purpose of communicating expectations; student's achievements; developing methods for improvement and/or reinforcing classroom goals in the home environment.
Evaluate student progress towards objectives, expectations, and/or goals (e.g.
behavioral, motor development and communication skills, academic needs, vocational abilities, etc.) for the purpose of providing feedback to students, parents and administration.
Collaborates with instructional staff, other school personnel, parents and a variety of community resources for the purpose of improving the overall quality of student outcomes, achieving established classroom objectives in support of the school improvement plan.
Demonstrate methods required to perform classroom and/or subject specific assignments for the purpose of providing an effective program that addresses individual student requirements.
Monitor students' data on behavior/activities in a variety of educational environments.
Develop and implement behavior support plan and individualized education plan.
04/1997 to 04/2017
Company Name － City, State
NCO of Medical Records also NCOIC of Drug testing program (base wide).
Performs and directs patient management functions including functions to admit, discharge, and transfer patients.
Interprets communications, directives, and publications.
Transcribes daily information onto charts.
Transcribes physicians' orders, and prepares requests for diagnostic tests, consultations, and referrals.
Coordinates release of information functions.
Prepares files, safeguards, transfers, and retires health records.
Maintains patient locator and suspense files.
Prepares, codes, and transmits clinical record cover sheets.
Compiles information and prepares reports, graphs, and charts on bed occupancy, staffing, dental health, medical care from civilian sources, and professional activities.
Prepares patient related correspondence and special orders for patient assignment, reassignment, and aeromedical evacuation.
Identifies and processes Line of Duty (LOD) determinations.
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Southern New Hampshire University
Salem State College
West Virginia Wesleyan College
Northern Essex Community College
Community college of the Air Force
Job Titles Held:
Special Education Teacher
M.S : Information Technology network security Master of Education Bachelor of Arts Associate of Arts : Liberal Studies Associates : Health service management
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