spanish interpreter administrative support assistant resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Skills
Culture awareness
Advanced MS Office Suite, Quickbooks, spreadsheets
Teamwork and collaboration
Creative thinking
Project management expertise
Timeline Planning
Customer service
CRM and management software
Report writing
Scheduling and calendar management
Summary
Dedicated Bilingual Administrative professional well-versed in nonprofit organizations, cross-cultural backgrounds, and development in high-risk areas. Technologically savvy, attentive to detail with outstanding coordination skills, able to effectively prioritize to accomplish objectives with creativity, enthusiasm and good temper.
Education and Training
Bachelor's degree: Technology Management, Expected in to Ibero-American University (UDS) - San Carlos, Venezuela, GPA:
International Students Club vice-president.
Thesis: Knowledge in the Management of HR in Organizations.
Completed professional development as English/Spanish interpreter.
Work scholarship as Administrative Assistant for three years.
Experience
Spanish Interpreter /Administrative Support Assistant, 07/2019 to 09/2021 Enterprise Information Services – Brownsville, TX,
Improved productivity initiatives, managing office support tasks and coordinating itinerary and multiple schedules creating agendas, spreadsheets, presentations, and other documents to enhance collaborative process.
Monitored office inventory to maintain supply levels.
Drafted and maintained incident reports, daily activity logs and other documents requested by management, completing all duties within required timeframes.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Reviewed and translated documents, forms and technical materials in both English and Spanish.
Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
Demonstrated awareness, understanding and skills necessary to work in diverse environment.
Pulled patient files and verified insurance before patient's appointment, oversaw admission processes and managed patient flows.
Bilingual Customer Service Representative, 02/2017 to 05/2019 Dollar Energy Fund – City, STATE,
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Documented conversations with customers to track requests, problems and solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.
Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
Trained customer service staff on special needs of non-English-speaking customers.
Created reports and other types of documentation, which often contained sensitive and confidential data.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Responded promptly to general inquiries from members, staff and clients on the cell-phone, mail, e-mail and fax.
Administrative Assistant / Assistant Manager, 06/2013 to 10/2016 Group Arenas D&G – City, STATE,
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail, composing correspondence, ordering materials to prevent shortages, organizing workspaces, coordinating travel arrangements (including ground transportation, flight reservations, and lodging).
Planned management and customer meetings, along with arrangements for fundraising and catering.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Entered invoice data into the company database and updated details, including customer contacts and delivery dates to keep information current.
Enhanced company's reputation through media exposure, directing marketing initiatives to promote brand building and engagement.
Created and implemented HR strategies and initiatives aligned with business objectives. Administrating employee benefits and led open enrollment process, informing and coaching employees.
Supported leadership and employee relations by responding to requests, grievances, legal compliance and other needs.
Monitored the evolutions of the financial and administrative context to ensure proper management.
Certifications
Translation and InterpretationEnglish/Spanish (2016). Ibero-American University (UDS).
Multicultural Studies (2015). Ibero-American University (UDS).
Digital Marketing (2015). Ibero-American University (UDS).
Public Speech (09/2014 – 02/2015). National Institute of Educational Cooperation (INCES).
Scientific writing(2014). Ibero-American University (UDS).
Knowledge in the Management of Human Resources in Organizations (2014). Ibero-American University (UDS).
Qualities of a Successful Leader(2012). SPEAR Consulter's.
Social Dimension of Education (2012). Ibero-American University (UDS).
Administrative System SAINT(2011). National Institute of Educational Cooperation (INCES).
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Resume Overview
School Attended
Ibero-American University (UDS)
Job Titles Held:
Spanish Interpreter /Administrative Support Assistant