Spa Reservations Resume Example

Esthetician

• Welcomed clients arriving for appointments.
• Analyzed skin condition and made appropriate product recommendations.
• Developed individualized, therapeutic skin care programs.
• Performed over 20 facials, chemical peels and waxing procedures per week.
• Performed body treatments, including waxing, and body wrap application .
• Guided patients through process, explaining what to expect and how to follow up to improve results.
• Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
• Performed treatments and created and maintained records of treatment according to company policy.
• Advised clients on proper home-care regimens.
• Informed guests of appropriate products available to increase retail sales.

Front Desk Reservations

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Assisted manager with daily spa operations, including opening and closing procedures.
• Fostered friendly, warm and exceptional customer experience.
• Stocked treatment rooms with proper supplies.
• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Communicated with spa team members if clients canceled or changed appointment times.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings to increasing daily beverage sales.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Used cash registers and credit card machines to cash out customers.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.