• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Spa Reservations
Please provide a type of job or location to search!
SEARCH

Spa Reservations Resume Example

Love this resume?Build Your Own Now
TN
SPA RESERVATIONS
Professional Summary

Enthusiastic Spa reservations agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales and communication, skilled in providing exquisite customer service. Motivated to learn, grow and excel as a Leasing consultant.

Skills
  • Sales
  • Relationship building and retention
  • Call center operations
  • Verbal and written communication
  • Customer support
  • Telephone and email etiquette
  • Professional Telephone Voice
  • Documentation and reporting
  • Microsoft Offices
  • Scheduling
Work History
12/2019 - CurrentSpa Reservations | Traditions Spirits - Duncan , OK

Guest Relations

  • Welcome and acknowledge each and every guest with verbal greeting, using guest's name when possible. Upon departure, Thank guests and provide fond farewell.
  • Actively listen and respond positively to guest questions, concerns, and requests.
  • Promote and sell spa/salon services.
  • Resolve guest situations such as scheduling conflicts.

Communication/Sales

  • Speak with others using clear and professional language; answer telephones using appropriate etiquette and pleasant phone voice.
  • Maintain complete knowledge of product, services, and facilities. Including but not limited to: All hotel facilities and services, hours of operation, spa menu and specific treatments. Reservations agent able to give detailed explanation of services, products, and facilities.
  • Effectively communicate relevant information with other departments
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Follows through on reservation call with confirmation letters and brochure requests.
  • Attend and participate in sales and business development training as required.
  • Meet monthly goals set for spa reservation agents.

Guest Scheduling

  • Accurately obtain and input Guest profile information for spa reservations. Including email capture on every call.
  • Schedule services for individuals and large groups using SpaSoft, reservation software.
  • Call guests to confirm scheduled services and update reservations/cancellations list.
  • Use selling guidelines to maximize potential to close each reservations call.
  • Ensure reservation and guest information is entered into SpaSoft accurately.
  • Ensure all necessary information is received from arriving guests prior to their stay.
09/2018 - 08/2019Lead Licensed Esthetician /Front Desk Receptionist | Salon Bobbi & Guy LLC - City , STATE

Esthetician

  • Welcomed clients arriving for appointments.
  • Analyzed skin condition and made appropriate product recommendations.
  • Developed individualized, therapeutic skin care programs.
  • Performed over 20 facials, chemical peels and waxing procedures per week.
  • Performed body treatments, including waxing, and body wrap application .
  • Guided patients through process, explaining what to expect and how to follow up to improve results.
  • Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
  • Performed treatments and created and maintained records of treatment according to company policy.
  • Advised clients on proper home-care regimens.
  • Informed guests of appropriate products available to increase retail sales.

Front Desk Reservations

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted manager with daily spa operations, including opening and closing procedures.
  • Fostered friendly, warm and exceptional customer experience.
  • Stocked treatment rooms with proper supplies.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
09/2015 - 03/2017Server | SERVER, ZIPPYS RESTAURANTS - City , STATE
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings to increasing daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used cash registers and credit card machines to cash out customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
06/2009 - 08/2015Business Service Represenative | Hawaiian Telcom Inc. - City , STATE
Education
06/2018Makana Wellness Academy , CityAesthetics
Kailua High School, City, StateHigh School Diploma:
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good
Resume Strength
  • Completeness
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Makana Wellness Academy
  • Kailua High School

Job Titles Held:

  • Spa Reservations
  • Lead Licensed Esthetician /Front Desk Receptionist
  • Server
  • Business Service Represenative

Degrees

  • Aesthetics
    High School Diploma :

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Reservations-Manager-resume-sample

Reservations Manager

Central Lakes College

Circle Pines , MN

Am-Resorts-Reservations-resume-sample

Am Resorts Reservations

Penn National Gaming

Council Bluffs , IA

Team-Leader---Room-Reservations-resume-sample

Team Leader - Room Reservations

Benihana Inc.

Cincinnati , OH

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.