I am skilled at office work such as imaging,doc retrieval,shipping. I also have 1 year of customer service skills as well as phone skills. I am currently a sales manager for a local computer business just trying to take off. i have construction experience as a concrete tester.
Fielded and processed up to 90 calls per day.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Brand new business just getting started working on getting commercial business as well as residential business is what my position is. i have 3 salesman under me whom I manage their job dutys
Developed and updated security procedures, security system drawings and related documentation.
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
imaged documents of sensitive information such as ssn and other personal info
cleaned and maintained equipment daily
was a team lead over a crew of 20-30 people imaging mortgage documents
Cleaned all construction areas to avoid hazards.
Completed indoor and outdoor residential and commercial construction projects.
Arranged and stored materials, machines, tools and equipment.
Transported materials, tools and machines to installation sites.
Assisted large crews in erecting, repairing and the wrecking of buildings and bridges.
I am currently working on getting my GED so that i can go to college for marketing and accounting
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