Experienced and consistently achieves customer retention goals through earning the rights and advanced product knowledge. Effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently negotiating and closing sales
Dedicated team player
Cheerful and energetic
Peachtree Corners (08/2014 ~ current)
Multiple monthly recognition events.
Q1,Q2,Q3, and Q4 gold store experience.
2016 store MVP award nominated by the peers and GM in the store.
Selected as the mentor in 2017 RNEE (Retail New Employee Experience).
Have the record for most gross adds and NPS in Peachtree Corners.
Verizon WirelessSolutions Specialist | Peachtree Corners, GA | August 2014 - Current
Recommending to products and features based on analysis of customers' needs and lifestyle.
Reached out to potential clients about the products with friendly tone to meet the monthly goal.
Provide great customer services which increased number of regulars.
Helped the other peers to improve the store efficiency.
IT Champion role - updating and educating the team about the POS system changes.
MetroPCSSales Representative | Decatur, GA | January 2011 - May 2012
Improved annual sales by 30%.
Emphasized product features and recommended based on customers' needs.
Responded to all customer inquiries in a timely manner.
Attended multiple wireless trainings.
Best BuySales Representative | Decatur, GA | June 2009 - September 2010
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
Answered customers' questions regarding products, prices and availability.
Attended Best Buy Mobile Induction and multiple trainings.
High School DiplomaNorth Gwinnett High SchoolSuwanee, GA | 2006