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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Seeking a Customer Service Representative 5 position in a challenging environment where I can use my extensive customer service, clerical and administrative skills.
Skills
    Administative and clerical support
    Build and maintain customer relationships
  • Exceptional communication skills
  • Cash flow management
  • Database entry
  • Prioritize work - manage multiple tasks
  • Strong organizational skills
  • Schedule appointments & answer telephone inquiries
  • Invoice processing
  • Verbal and written communication
    File and report compilation
    Adaptive team member
    Data entry / 10-key
    Effective communication between departments and customers
    Type 73 wpm
  • Proficient in Microsoft Office skills (Windows, Word, Excel, Access, PowerPoint) and other computer software applications
Education
Chapman University CA College of the Sequoia Visalia, CA Expected in Bachelor of Arts : Organizational Leadership - GPA :
College of the Sequoias Visalia, CA Expected in Associate of Arts : Business - GPA :
Work History
Crete Carrier Corporation - Solid Waste
Columbus, OH, 05/2008 - 07/2012
  • Experienced with recycling and waste management, as well as small water and sewer system processes.
  • Data Entry - Collected and analyzed financial data, and extracted relevant information to determine business activity costs.
  • Researched, calmed and rapidly resolved customer conflicts.
  • Maintained liaison between staff, County departments, the Consolidated Waste Management Authority, public agencies and regulatory agencies to ensure proper communications and reporting practices.
  • Assisted customers over the phone, by email and in person regarding recycling, solid waste, and water or sewer systems.
  • Maintained up-to-date knowledge of company and regulatory policies and procedures.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
TULARE COUNTY RESOURCE MANAGEMENT AGENCY - Staff Services Analyst III / Recycling Coordinator
City, STATE, 11/1999 - 05/2008
  • Provided administrative and business support to the Solid Waste Manager for solid waste programs and waste management related tasks with a demonstrated ability to improvise, improve procedures and meet demanding deadlines.
  • Developed excellent customer service relationships.
  • Provided customer assistance and solutions for clients calling or emailing for recycling, waste management, and water or sewer system issues.
  • Promptly responded to general inquiries and complaints from members, staff, regulatory agencies and customers via mail, e-mail, phone and fax.
  • Recorded and tracked customer complaints; ensured that appropriate changes were made to resolve customers' problems.
  • Provided database management.
  • Generated reports in Excel and Access with data from a variety of sources, maintaining a 100% accuracy rate.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Scheduled appointments and meetings.
KEY HEALTH PLAN, INC - Administrative Assistant
City, STATE, 03/1997 - 11/1999
  • Assisted in the day-to-day administrative operation of the department.
  • Responded to employee, member or physician requests and questions; investigated complaints and recommended corrective action.
  • Developed excellent customer service relationships.
  • Generated reports in Excel and Access with data from a variety of databases, maintaining a 100% accuracy rate.
  • Extracted, compiled, analyzed and formatted statistical, financial data and other information for inclusion into monthly and special reports, spreadsheets and projects from a variety of database sources.
  • Coordinated and planned meetings
  • Directed calls to appropriate individuals and departments.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Served as the main liaison between customers, management and sales team.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.

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Resume Overview

School Attended

  • Chapman University CA College of the Sequoia
  • College of the Sequoias

Job Titles Held:

  • Solid Waste
  • Staff Services Analyst III / Recycling Coordinator
  • Administrative Assistant

Degrees

  • Bachelor of Arts
  • Associate of Arts

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