I am a SolarCity Supervisor dedicated to identifying and cultivating team members' skills and talents to improve team performance and efficiency. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members. I do my utmost to work with my team to ensure our collective success. My goal is to ensure customer satisfaction but to also maintain a healthy and happy work environment as well as be there for any team members in need. Despite my young age my management experience provides me with the confidence to lead as well as my natural aptitude for leadership provides me with the know how to ensure quality and profitability for our company. I have experience in process improvement and Work flow planning. I am Organized, Detail-oriented, as well Results-oriented. I have Superb time management skills, Relationship building skills, as well as successful team building skills. I'm well versed in Microsoft Office Suite, an expert at Customer service, I have a strong work ethic, and I know how to energize my team to be successful under pressure.
Effective management tactics
Strong Work Ethic
Works well under pressure
Experienced in work flow planning
High attention to detail
SolarCityDraper, UtahSolar Concierge Supervisor01/2016 to CurrentAs a Concierge Supervisor I manage team of 6-12 of professionals. In addition to assisting the entire floor of Concierge reps on a daily basis. I am responsible for ensuring every rep provides the PCX to each customer, this stems from auditing their calls to doing weekly one on ones and reviewing jobs in their pipeline as well as providing coaching and Performance Improvement Plans in the event of under performing. I have guided several concierge team member towards resolution of difficult situations as well as increased their productivity and quality of performance. I spend every day inspiring and pushing my team and those around them to exceed their expectations and show their true potential as a concierge. In my role I am focused on the success of my team as their success means success for our company. I have effectively reduced the number of failed audits and mark downs my reps receive through our one on ones and additional coaching's to ensure understanding and compliance with SOP or upper management directive.
SolarCityLas Vegas, NevadaConcierge/Project Specialist07/2015 to Current
As a Concierge I assist customer with their solar upgrades and ensure they experience all that solar city has to offer.
With the management of 300 customers on a weekly basis I ensure they are provided the most accurate information possible and are confident as well as comfortable with their next steps and decisions before they move forward.
I also assist with coordinating internally with other departments to ensure all deadlines are met as well as all scopes of work are accomplished to the standards of SolarCity.
Our customers come first and I do my utmost to ensure they feel that way.
Mallon PlaceSpokane, WashingtonKitchen Aide07/2014 to 02/2015
Managing residential Medical needs and Dietary requirements as well as cooking food, washing dishes, maintaining the health code and standards of the kitchen and department.
Rue 21Sterling, ColoradoAssistant Manager08/2012 to 04/2014
As an assistant manager I was high functioning and learned on the fly as the store had just recently opened and was in need of management.
I handled cash as well as did deposits for the entire store.
As well I was a leader for 5-7 people on the floor and in the back room ensuring they all received breaks as well as lunches.
In addition to this I also handled all escalated customer interaction and de-escalated any and all situations that were above Associate capability.
Verizon WirelessSterling, ColoradoSales Associate04/2012 to 08/2014
As a sales associate I sold to customers, met daily and weekly goals.
As well I furthered in running an entire store 6 days a week for 2 months shortly after being hired while my Manager was on vacation and then sick with severe medical issues.
I was commended for my effort as well as awarded with top sales for my region.
I also ensured customers are saticfied with their devices as well as trouble shooting and managing the customer facing experience by speaking with corporate offices on behalf of the customer.
Love's Travel StopChehalis, WashingtonShift Supervisor08/2011 to 06/2012
Hired as a supervisor at 19 I traveled out of state to train for what is now the highest volume loves travel stop/carl's Jr.
in the Northwestern US on the I-5 Interstate.
I lead 8-10 people on average for 12 hours a day through high rush hours, ensuring all orders were fulfilled and compliant with customer request.
As well I coordinated all breaks, filed deposits, managed all truck shipments, placing new orders, and handled all customer experiences.
I de-escalated any and all customer dissatisfaction as well as ensured all customer who entered or left our establishment left happy and satisfied.
In addition to these responsibilities I did my utmost to ensure my team was happy as well as healthy, providing an positive and uplifting environment to ensure high levels of productivity.
As a supervisor my teams met all goals required of us on the management and corporate levels.
2011Mount View High School Thorndike, Thorndike, MaineIn addition to attending High School here, I had too many credits and was allowed to attend their Technical school partner for Graphic Design on a daily basis, only attending one year which kept me from receiving an AA in Design but the experience alone educated me past the normal high school level. Also maintaining a minimum of a 3.5 GPA ensured my success.
Time Management, Computer proficiency, Promoting a positive work environment, A strong passion and love for SolarCity as well as a desire to see it's continued growth.