Software Testing Lead Business Analyst Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • Experienced Hands-on Business Analyst and Project Manager with over 9+years of experience in designing, implementing, and working with multi-facets of business with the goal of improving and creating value.
  • Expert in business intelligence tracking
  • Incorporates the business and financial driven needs for financial tracking along with forecasting
  • Collaboration with Leadership, business team, and technical staff to develop strategic plans for future growth
  • Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
  • Methodical and Logical data analysis
  • Collaborative Leadership approach to Problem Solving
  • Meet deadlines consistently
  • Business intelligence
  • Analyzing investment opportunities
  • Risk assessment
  • Budget administration
  • Data trending knowledge
  • Change management
  • Problem-solving
  • Functional & Business Requirements
  • Strategic planning
  • Testing and Conversion Plans
Software Testing Lead (Business Analyst), 08/2018 to 09/2019
Captech RichmondTysons Corner, VA,
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results via industruty BPMN standards & Activiti application
  • Researched and resolved issues regarding integrity of data flow into Oracle databases with JavaScript
  • Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests.
  • Assessed strategic implications of business intelligence data for the Department of Health and Welfare and development and strategic testing initiatives
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies utilizing Agile Test Driven Development standards.
Product Owner, 12/2015 to 08/2018
EquinitiRemote, IL,
  • Collaborated with development team on application services and tasks. Created an implementation strategy
  • Owned and prioritized product backlog.
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
  • Focused on building critical features up front in order to identify constraints and technical challenges.
  • Allocated and approved team resource usage.
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Managed creative projects from concept to completion while managing outside vendors.
  • Maximized productivity with delivery of onsite training for business users.
Data Portal Manager & SQL DBA, 04/2014 to 12/2015
State Of MontanaCity, STATE,
  • Created positioning and key messages to differentiate business solutions and products in market.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from, protecting company reputation and loyal client base.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from , protecting company reputation and loyal client base.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Socrata application, protecting company reputation and loyal client base.
  • Assisted with proactive client outreach initiatives
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Implemented system enhancements to propose, design and develop solutions to fulfill requests and address problem reports.
  • Applied knowledge from Certification in SQL Server 2014 Database administration and over 4+years of experience to develop custom database objects, stored procedures and application support.
  • Maintained complex T-SQL queries, views and stored procedures in multi-database environment with little supervision.
  • Managed workload independently but collaborated with colleagues to complete larger scale tasks in distributed team environment.
  • Created optimal technical solutions to user needs through research and in-depth system analysis.
  • Followed standard practices for migrating changes to test and production environments and provided technology support to meet business requirements.
Senior Operations Analyst, 07/2007 to 04/2014
Arlington Fire DepartmentCity, STATE,
  • Utilized FireHouse, Crystal Reports and Microsoft Access, and SQL Server scripts , spreadsheets and models.
  • Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Improved quality processes for increased efficiency and effectiveness.
  • Determined and recommended methods to address improvement opportunities.
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
  • Presented metric reporting and monthly and annually to Chief's, teams and team and clients.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Coordinated with Executive team in developing project plans for prioritized initiatives.
Education and Training
: , Expected in
Certified Product Owner - Boise, ID
Bachelor of Science: Certified Agile Product Owner , Expected in 03/2005
Western Governor’s University - Arlington, TX
Bachelor of Science: IT Project Management, Expected in
Western Governors University - Salt Lake City, UT
  • Used Microsoft Excel to develop over 120+ Agile Driven Development Test Cases
  • Collaborated as Product Owner with team of 11 in the development for the State of Idaho Child Care payment processing migration of 4.2 million
  • Led a diverse team to migrate the LIHEAP System to a Windows based environment (tentative customer population of 50,000)
  • Product Owner & Team won 3 awards for highest software quality
  • Implemented over 495,000 Health Care 1095B's to customers
  • Over 3 successful migrations for the Arlington Fire Department software application
  • Collaborated with Executive Chiefs for the first Annual Department Report in 15+ years
  • Award Winning Initiative for the Light Response Vehicle at the Transforming Local Government Conference
  • Certified Scrum Product Owner (CSPO)
Proven Business Analyst helping Companies transform Business goals to reality

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Resume Overview

School Attended
  • Certified Product Owner
  • Western Governor’s University
  • Western Governors University
Job Titles Held:
  • Software Testing Lead (Business Analyst)
  • Product Owner
  • Data Portal Manager & SQL DBA
  • Senior Operations Analyst
  • Bachelor of Science
  • Bachelor of Science

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