Quality Control Analyst with
experience in Manual & Automated Testing for insurance applications. Capability
to construct test conditions and test cases as well as execute test cases for
various types of testing (e.g. System Testing, System Integration Testing,
Regression Testing, UAT, and Ad-hoc testing). Experience in analyzing business
requirements, reviewing Functional
Specification documents and defect tracking/management. Knowledgeable in Open-Source Automation Tools
such as Unified Functional Testing and SoapUI. Familiar with Object-Oriented
Programming language such as Java.
Advanced Software Applications
Help Desk Support
Time and Project Management
Research and Analysis
Team Building and Supervision
Proprietary Industry Software Applications
SDLC and STLC
Software Quality Assurance Tester Intern May 2014 to CurrentUST － DETROIT, MI
Design and implement test scenarios and test cases.
Create and implement plans and test scripts.
Develop test ideas and test data.
Specialize in technical testing efforts including integration testing and performance testing.
Software defect discovery, tracking and reporting.
Software Development Life Cycle and Software Testing Life Cycle.
Quality Control Coordinator November 2013 to May 2014AEROTEK － TROY, MI
Review and update mortgage title work for loan modifications.
Monitor and review the entries inputted in the database by the data entry team and make corrections as necessary.
Support title production and implements title services with Chase bank.
Input data into Chase's title database system.
Closing Processor October 2012 to September 2013LENDERLIVE － Madison Heights, MI
Maintained confidential records in the company's information database.
Verified and updated information in the closing database to ensure accuracy of information per loan approval; reviewed all closing-related loan support documents from the loan storage database(i.e.: approvals, 1003, appraisals, insurance binders, certificates, title commitments, closing protection letters, tax worksheets, purchase agreements, good faith estimates, truth-in-lending statements, locks, payoffs, etc.).
Disbursed files in the closing database and forward wire requests to accounting; uploaded approved closing documents and scanned/uploaded closer packages into the loan storage database for funding review.
Gathered, reviewed and validated data for accurate preparation of legal forms and documents while maintaining compliance with state and federal guidelines.
Communicated with both brokers and title companies to obtain changes/corrections needed for HUD approval; reconciled and balanced HUD-l settlement statements.
Supplied brokers, title companies and closing agents with HUD approval and complete closing packages; reviewed all documents and updated database with additional fee and payee information; ran high-cost tests and worked with brokers to make adjustments as necessary.
October 2011 to October 2012JP MORGAN CHASE － Troy, MI
Closing Processor August 2010 to October 2011CITIBANK － Ann Arbor, MI
Maintained closing pipeline by completing closing documents at least three business days before closing; commended by management for meeting/exceeding monthly goals set by the closing department.
Reviewed loan conditions to ensure that loans were ready to close, contacted the client, title companies and borrowers to review closing figures; coordinated closings, disbursed loans, and worked closely with the lending team to process loans and support other department functions; resolved post-closing exceptions.
Created closing packages, input escrow information, ensured fees were within tolerance, confirmed that funds were disbursed timely and made certain the closing took place to the client's satisfaction.
Ensured funding procedures were followed and verified loan closings with settlement agents/attorneys; reviewed and balanced HUD-1 settlement statements.
Worked closely with and trained new staff on closing protocols, regulations, and procedures.
Collaborated with underwriters to ensure FHA/VA loans met government regulatory compliance.
Post-Closing Investor Document Fulfillment Processor January 2009 to August 2010CITIBANK － Ann Arbor, MI
Generated mortgage documents and prepared multiple post-closing files for timely submission to investors; created loan packages for investors, and made sure that loans were salable by researching and providing any missing documentation.
Contacted third-party originators, title companies, and employers, to recreate missing loan documents.
Performed re-verification of loan file documents including, income, assets, debts, rents, and gift funds.
Trained new/current employees on new investor document fulfillment processes and ensured the integrity of all data/process guidelines; actively participated in reviewing and developing procedures that streamlined the document fulfillment process and improved accuracy and timeliness.
Accounts Payable/Payroll Specialist August 2008 to January 2009TEAM MENTAL HEALTH － Detroit, MI
Ensured timely payments of vendor invoices - input accounts payable, reconciled daily invoice transactions and issued checks to vendors.
Verified, calculated, and processed payroll for 150 hourly and salaried employees.
Servicing Business Analyst June 2007 to June 2008CREDIT ACCEPTANCE CORPORATION － Southfield, MI
Prepared daily, weekly, monthly operational reports for management; created queries and reports for internal customers.
Queried information from various data sources and organized data into logical business structures; documented specifications for ongoing reporting.
Developed detailed presentations to communicate key performance metrics to customers.
Assisted with servicing department analysis, including front-end collections, recoveries, and repossessions.
Customer Support Analyst September 2006 to June 2007CIBER, INC － Southfield, MI
Responded to and resolved dealer questions/concerns received via email, telephone, and ticketing system utilizing Lotus Notes and Right Now Ticketing System; researched, analyzed, and recommended appropriate actions to correct dealer sales transactions utilizing Business Objects and Dealer Connect.
Developed queries using specialized software to perform analysis of dealership financial data.
Provided helpdesk support - responded to and resolved end-user questions submitted through the Chrysler Dealer Connect call center.
Development Systems Analyst August 2002 to September 2006DETROIT SYMPHONY ORCHESTRA － Detroit, MI
Maintained and utilized fundraising database - The Raiser's Edge - to maximize organizational effectiveness and efficiency; performed initial and ongoing staff training for The Raiser's Edge and other critical software programs.
Recommended and implemented the use a batch feature to improve the data entry process, reducing the amount of time it took to enter individual information into a constituent accounts.
Designed a reader-friendly instructional guide for employees to reference when using the database; created queries and reports using MS Access, Excel, and The Raiser's Edge to track financial information.
Reconciled financial information on a monthly basis.
1 of 2
Philauna Maddox Resume.
Education and Training
Bachelor of Business Administration : Computer Information SystemsWALSH COLLEGE － Troy, MIComputer Information Systems
accounting, accounts payable, Business Objects, call center, closing, Interpersonal Communication, client, Data Analysis, data entry, Database Administration, database, Document Management, documentation, email, staff training, financial, forms, fundraising, funds, government, Help Desk Support, Information Technology, insurance, Java, Team Building, legal, regulatory compliance, letters, Lotus Notes, Access, MS Access, Excel, Windows OS, Outlook, PowerPoint, Publisher, Word, Office Administration, Oracle, organizational, payroll, Presentations, processes, Project Management, protocols, Publications, Raiser's Edge, reporting, researching, Research, sales, SDLC, scripts, Software Development, Software Testing, SQL, Supervision, tax, telephone, Visio