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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
A dynamic professional with around 4 years of experience in Java and J2EE related technologies, with web servers like Apache Tomcat6.0/5.0 . Good experience working on InQuira 8.1.3.0 aka Oracle KnowledgeBase- Portal Application at Lexmark for more than 2.5 years .InQuira is a Knowledge based framework as well as an intent based search engine (mostly used in webApplications for self service in FAQ's & Knowledge Base management ) Expertise in Java Technologies: Core Java, Java Beans, RMI and Extended Java like JDBC, Servlets, JSP and J2EE Technologies. Good Knowledge on JQuery dynamic page scripting and JavaScript. Experience on the project development tools like Eclipse And also Database connection tool SQLDeveloper for Oracle. Strong domain knowledge in Manufacturing sectors. Good hands on experience with the software installation and upgrades of the third party systems. Having good experience in WebServices. Having good knowledge with the Issue tracking tools like Remedy, HPQC for end user helpdesk Having the production support knowledge with Third party Vendor software's (Oracle InQuira) Experience in all phases of software design life-cycle management and implementation. Good Experience on Version control systems like Tortoise SVN. Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating and leadership project teams. Hands-on experience in learning and excelling at new technologies as needed. Strong experience in Production support and Maintenance projects
Skills
CA, client, Version control, Databases, Database, Drivers, Eclipse, HTML, IDE, J2EE, Java, JSP, JavaScript, JDBC, Languages, meetings, Windows, Oracle 9, Oracle, printer, Printers, Coding, Programming, project development, quality, Requirement, Scanners, Scheduling, SDLC, Servers, Servlet, Servlets, Scripting, Siebel, SLA, Tomcat, Tomcat6.0, UNIX, UNIX shell scripts, UNIX Scripts, Video, Articles, XML
Work History
01/2014 to Software Engineer, Developer Fidelity Investments | , ,
  • Lexmark International Inc.
  • headquartered in Lexington, KY Engineers, manufactures, sells and markets Printers, Scanners, Parts and provides Service Solution in terms of Managed Print Services (MPS).
  • Worked on Development project "Support and Downloads" Portal Application in LEXMARK which is based on InQuira- Knowledge Base Management Platform and intent based search.
  • InQuira Application provide the customer a better web experience in terms of helping them in finding the appropriate answer to their questions via KnowledgeBase documents such as How-To, FAQs , Articles available in multiple Languages and also downloading the Drivers/Firmware and other printing solutions of a printer.
  • Responsibilities: Requirement Gathering/Clarification and Requirement Freezing/Estimations.
  • Preparation of High level Design Doc.
  • Development and Coding Co-coordinating with the other teams having integration with our application like Siebel and WebMethods as well with the team at offshore.
  • Unit Testing, UAT bug fixing logged in HPQC, Thereby having a good knowledge of every phase of SDLC.
  • Code review to meet quality requirements and have also help the team members in critical situations.
  • Have also implemented a independent component for our application having integration with Siebel via WebMethods using WebService.
  • I was also involved in a POC for the installation of Oracle InQuira 8.5.1 InfoManager and InfoCenter.
  • Good Experience on Version control systems like Tortoise SVN and project development tools like Eclipse And also Database connection tool like SQLDeveloper.
  • Environment: Java, JDBC,JSP, Servlet, InQuira Tag library, InfoManager, InfoCenter, Tomcat Application server, UNIX shell scripts, JavaScript, Oracle 10g,jQuery,Webservice,AJAX,XML.
10/2014 to 01/1 Bickford Senior Living | Aurora, IL,
07/2014 to 08/2014 Software Engineer, Developer Fidelity Investments | , ,
  • Worked in the Application Maintenance and Support of "Support and Downloads" Portal Application in LEXMARK which is based on InQuira- Knowledge Base Management Platform and intent based search.
  • InQuira Application provide the customer a better web experience in terms of helping them in finding the appropriate answer to their questions via KnowledgeBase documents such as How To, FAQ's, Articles available in multiple Languages and also downloading the Drivers/Firmware and other printing solutions of a printer.
  • Using this application user can check their Product's Warranty Entitlement and create Service Requests for Product or Part Issue.
  • Responsibilities: Participated in all the eSupport application maintenance and enhancements.
  • Resolving the defects/incidents raised by Business adhering to the SLA's Coding and Unit Testing, Monitoring and Scheduling Jobs for the Analytics, Index and Crawling for the KBDoc and Articles Server Monitoring- Coordinating with the CA Team for application url monitoring and to check e-health Attending client meetings for prioritizing the changes.
  • Coordinating with Vendors (Oracle) for Product related issues.
  • Having good knowledge with the Issue tracking tools like Remedy, HPQC for end user helpdesk.
  • Worked on InfoManager for creating new Video Channel and integrate the same in the code.
  • Worked on the Siebel and WM integration.
  • Participated in the customer discussions, work on the application issues and resolution to reduce the issue and improve the end user business satisfaction.
  • Environment: Java, JDBC,JSP, Servlet, InQuira Tag library, InfoManager, InfoCenter, Tomcat Application server, UNIX shell scripts, JavaScript, Oracle 10g,jQuery,Webservice,AJAX,XML.
Education
Expected in Bachelor of Technology (B.TECH) | Computer Science Engineering Kalinga Institute of Industrial Technology, , GPA:
Computer Science Engineering

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School Attended

  • Kalinga Institute of Industrial Technology

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  • Software Engineer, Developer

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  • Bachelor of Technology (B.TECH)

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