social worker resident and family ambassador resume example with 20+ years of experience
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Offering extensive knowledge of community resources seeks to directly effect change through demonstrated leadership, organization, customer service, program development, communications and project management skills proven by years of employment in the human services field. Self-motivated, personable human services professional possessing a college degree in Human Services, with an emphasis in Psychology and Gerontology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential materials. Demonstrated history of producing accurate, timely reports and meeting stringent program guidelines, as well as history of proficiently supervising staff and volunteers. Successfully written grants for non-profits.
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- To Present Poet’s Walk Memory Care – Fredericksburg, VA Responsible for orientating residents, families and/or responsible parties to the memory care community by completing the admission process; educating them on the community’s policies and learn their needs and likes to share with the staff; and serving as a customer service contact who identifies and addresses resident concerns in accordance with customer service protocols.
- The Resident and Family Ambassador works closely with department heads to offer residents, families and/or responsible parties an informative orientation to the community, prevent customer dissatisfaction, and address resident concerns related to admissions and throughout the resident’s stay at the center.
- Assist residents and their families through the discharge process; applying for Medicaid and/or moving to a higher level of long-term care facilities.
- Oversaw daily operations to ensure high levels of productivity.
- Contributed to determination of type and duration of services necessary to meet client needs, consulting families to continually tailor care services to needs of clients.
- Processed data necessary to establish and maintain initial client records, services and files, keeping records for invoicing and documenting information for regulatory purposes.
- Visited all clients routinely, monitoring condition and environment at least weekly and promptly communicating any significant changes in behavior or condition to family.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Administer the operations of the local program for PSA 16.
- Monitor LTC facilities for violations of Resident Rights.
- Mediate disputes; investigate complaints, train facility staff and community-based agencies on resident rights issues and elder abuse.
- Counsel seniors on LTC planning needs.
- Educate seniors and the disabled in understanding Medicare, Medicaid and LTC Insurance issues.
- Assist clients in choosing appropriate supplemental insurance plans for their lifestyle.
- Educate seniors on safeguarding their Medicare and Medicaid services to combat fraud.
- Recruit, train and manage volunteers for three programs.
- Complete monthly, quarterly and annual reports.
- Lecture on conditions in LTC facilities, how to choose LTC facilities, Medicare changes and how to access low-cost prescription medications, Advanced Directives and other aging related issues.
- Maintain regular communications with legislators to advocate on senior’s behalf.
Elon University - Elon, NC
- Conducted board and community partners meetings to discuss fiscal and organizational matters regarding planning and implementation of adopted programs and calendar events.
- Chairman of the Education Training Committee and board representative on the Elder Abuse Prevention Sub-Committee in which member initiatives were under my board president’s supervision.
- Made executive decisions in forming the structure of the corporation’s internal organization, bylaws, finances, public relations, etc.
- Programs under board president leadership.
- Annual health and aging expo event (Art of Aging Expo) that allowed for 100 vendors and over 850 participants/visitors.
- Annual Caregiver Appreciation Luncheon and annual unpaid Caregiver Award.
- Two bi-annual Operation Medicine Cabinets/Medicine Take Back Days with 8 sites in region.
- First training with a national “Teepa Snow” certified trainer on dementia/caregiver issues for paid and family caregivers.
- Former Member – Governor’s Commission on Alzheimer’s and Related Disorders.
- Member of commission during the creation of the State Dementia Services Coordinator Position.
- Assisted Coordinated Care Work Group in developing a statewide Memory Care Center Resource Directory.
- Care Manager Certified, National Academy of Certified Care Managers - 2008 to Current
- Certified Dementia Practitioner, National Council of Certified Dementia Practitioner - 2018 to Current
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Resume Overview
School Attended
- Elon University
Job Titles Held:
- Social Worker/Resident and Family Ambassador
- Owner/Geriatric Care Advisor
- Elder Rights Coordinator/Local Ombudsman
Degrees
- Bachelor of Arts
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