Seasoned social worker assistant specializing in situational assessments, conflict resolution, effective communication, and active listener dedicated to working tirelessly
Training and Development Specialist who adds value to organizations by contributing to growth. With experience in Human Resources Curriculum Coordinator and training projects development, while simultaneously managing administrative support for the team. Additional experience in Human Resources Training and Development utilizing the ADDIE model, development of policy and procedure and employee manuals and training modules.
Human Resources Training and Development utilizing the ADDIE model, development of policy and procedure and employee manuals and training modules.
Demonstrate a working knowledge of services provided by various social service agencies, skilled in interviewing clients to determine their physical and social needs, able to obtain services necessary to meet client needs, able to organize, prepare and maintain records, reports, files and correspondence, work as a team with other members of the care coordination staff, and knowledge and experience with computers and word processing software. Determine financial eligibility. Developed training modules, provide training reinforcement to other Program Coordinator Assistants and office personnel. Use of ADDIE Model to develop training models during internships.
Developed employee and volunteer handbooks and policy and procedure book, utilizing the ADDIE model. Developed the Parent/Teen Handbook utilizing the ADDIE model. Participated in development of curriculum and activities for the teen center, utilizing the ADDIE model for all programs and curriculum.
Supervised the effective and efficient delivery of services to clients. Responsible for determining best practices when providing protective oversight in relation to client's health and safety needs. Developed and implemented Person Centered Plans for each client. Develop educational programs and curriculum for clients. Provided pro-active, goal-oriented support to clients and other team members. Maintained documentation for clients records. Developed and implemented community-based activities for clients. Managed relevant financial records for each client. Ensured that staff working with clients, provided quality care. Essential skills as a Program Supervisor was a sound knowledge of disabilities, support services, problem solving, prioritizing and planning in order to meet deadlines, good communication skills and effective multi-tasking.
Served as Training Office, Vice-President, and Interim President and EMT-B. Development and design of curriculum and training programs for staff. As the vice-president and interim president, responsibilities were to oversee daily functions of the ambulance services, ensuring that documentation was completed per protocol and guidelines, supervised EMT staff and ensured shifts were adequately covered, monthly reports to the village hall and board members, ensuring that training was scheduled and that all time was reported correctly for compensation. Provided pre-hospital medical services to the surrounding communities. Assess patient's condition, determine emergency medical needs and perform emergency medical procedures per protocol for condition presenting until the patient was transferred to appropriate destination for advanced medical care.
Graduated Cum Laude
Graduated Summa Cum Laude
Member in good standing with the Ladies Oriental Shrine of North America committed official philanthropy.
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