reviewed the certification/recertification form to determine that all statements are complete and consistent with every other item of information provided. When necessary for clarification or completion of certification/recertifilcation form asked applicants/recipients appropriate questions and made necessary additions or corrections on the form. Made an evaluation of applicant's/recipient's eligibility for assistance, may determine initial categorical eligiblity and evaluated available resources detailed in relation to eligiblility. prepared and computed budget for the applicant and recipient. Advised applicant/recipient of their eligibility determination, the amount or type of assistance and when the assistance begins. Recommended emergency assistance as needed. Advised the applicant/recipient about his/her duty to keep the agency informed of any change in status which may affect eligibility for assistance. Made referrals for full field investigation where presumption of fraud is indicated.
Maintained filing system. Type and label all outgoing mail. Organized and distribute incoming mail. Assist with all office work. Search files for necessary information as needed. Faxed required documentation.
Monitored the daily production of technicians as they completed daily scheduled work. Approriately routed,assigned,completed and created work orders nedessary for the job completion. Created modem accounts,provision modems and activated telephone numbers. Maintained customer database by making timely entries during and immediately following each technician's services change. provided courteous and helpful asssistance to internal and external customers. Maintained contact with customers regarding technician's arrival, pricing, product knowledge and customer emergency resolution. Maintained current knowledge of company's general operating procedures and programming. proficient in the use of various cable company specific computer programs and databases.
Processed billing and shipped claims for clients. Managed a heavy volume of calls, including scheduling and appointment confirmation. Input data for invoices and account information.
Managed collections and account receivables. Data entered all incoming orders. Kept an accurate account of delinquent and collection accounts. Mediated with Spanish speaking clients.
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