Seasoned Social Welfare Examiner specializing in situational assessments, conflict resolution and effective communication.
Certified Domestic Violence Liaison
Completion of Mandated Reporter training
Excellent interpersonal skills
Chautauqua CountyJamestown, NYSocial Welfare Examiner08/2008 to Current
Interview applicants individually and with families to determine what services would best address their needs.
Complete eligibility interviews, review program expectations and requirements along with budget review.
Refer to community resources for possible additional assistance.
Update budget requirements and adjustments as well as addressing any immediate needs.
Interact and work with interdepartmental units as well as outside vendors to resolve or connect applicants/recipients to their services.
Complete data entry and compile any and all documents need to meet program requirement.
Knowledge of Federal, State and Local regulations regarding services provided at Department of Health and Human Services.
Chautauqua CountyMayville, NYAccount Clerk - Typist08/2007 to 08/2008
Audit Licensed Childcare providers for accuracy of timesheets submitted for payment.
Maintain and troubleshoot any software issues that may arise with the examiners or providers for childcare billing management.
Verify and send out payment to both formal and informal providers.
Research and resolve any failed payments.
Conduct daily clerical duties.
Maintain a good working relationship with both internal and external customers.
Audit and submit payroll for the Department of Social Services (DSS).
Resolve any issues with Supervisors and employees ensuring proper requests and forms are submitted.
Track leave/sick time usage.
Distribute Bi-weekly paychecks.
Back-up for computer room operator.
Submitting requests and running reports needed by all areas of DSS.
The Carriage HouseFredonia, NYAccounts Payable Clerk08/2006 to 08/2007
600 accounts payable invoices weekly.
Investigate and resolve any invoice discrepancies.
Work effectively with other departments as well as outside vendors.
Express PersonnelFredonia, NYAccounts Payable Clerk04/2006 to 08/2006
Carriage House Cos.
Medina, OhioKmart Cashier10/2005 to 03/2006
CBCS Supervisor07/2004 to 01/2005
American Family InsuranceAkron, OhioAgent06/2000 to 12/2000
Licensed in Property and Casualty along with Health and Life.
Akron Credit BureauCollection Manager
The majority of CBCS's portfolio is medical collections.
Supervisory duties for 21 employees, which include hiring, firing, yearly performance reviews and exceeding monthly goals.
Work daily with our existing clients and potential new clients to ensure they are satisfied with the service we provide.
Other responsibilities are managing the overall operations of the Akron satellite office.
Akron Credit BureauAkron, OhioCollector
Performed collection duties on a part-time basis while attending University of Akron full time.
my responsibilities included maintaining an average of 8,000 active cases; consistently exceeding monthly goals; assisting the collection manager with scheduling, payroll, complaint calls and client issues; and motivation of other collectors to exceed individual and department goals.
I was then promoted to the position of Collection Manager, where my duties included supervision of eight collectors, implementing new guidelines for collector expectations, ensuring that monthly goals were exceeded, posting payments, entering new business, preparing cases for legal referral, and all other aspects of day-to-day operations.
US ArmyPersonnel Management Specialist
Associate of Science:Human ServicesDecember 2016Jamestown Community CollegeGPA: GPA: 3.71Member of Phi Theta Kappa