Results-oriented, experienced and determined graduate actively seeking a secure and rewarding position in Management / Social Services or Human Services where my knowledge and skills can be utilized to empower individuals in need.
Under direct supervision of the Shelter Director, responsible for the overall social service operation of a 77 beds Mental Health Shelter. Completed intake packages upon client's arrival to shelter.
Analyzed client intake requirements prior to shelter admission.
Reviewed diagnoses to determine appropriateness to the program.
Discussed interventions with the Shelter Director, skilled staff including (Nurse/ Psychiatrist), Case Managers to formulate an objective plan of action based on clients' barriers.
Encouraged open communication of all staff regardless of their position.
Interacted with the Administrative Assistant and Shift Supervisors to learn about new DHS clients' referrals, incidents reporting and appropriate clients discharge on a timely manner.
Made decisions and approved case management work and treatment delivery of the clients. Attended DHS meetings to learn policy updates and available services to assist clients to transition from shelter to independent housing. Counseled clients regarding case.
Assisted Program Director on decision making and problem solving regarding the Hurricane "SANDY" victims in accordance with DHS/Red Cross/ Rapid Repairs/Hotel Desk and FEMA's Policy and Procedures.
Coordinated daily activities, authorization, monitoring, reporting and tracking of services. Established working relationships with referral sources, providers, community agencies and vendors to coordinated access to services. Maintained and supported documentation and outcome related to the relocation of the families in an accurate and timely manner.
Documented all authorization requests as well as member encounters utilizing the appropriate systems and resources.
Initiated contact with assigned Case Managers, representatives, guardians and providers to determine client's response to services as needed. Distribute referrals to appropriate Case Managers for client services. Follow up with Case Managers regarding the completion and status of client's applications to NYCHA, HPD, Section-8, Wave Crest.
Led team of five to ensure program's mission is met and clients become housed /independent. Attended all Management meetings to discuss program issues and provided appropriate solutions. Worked very closely with the Social Service Program Director to ensure all DHS mandates are reviewed and completed upon request. Made sure all charts met the review standards and work is completed on time.
Discussed team needs of necessary resources to support the team's requirements and productivity. Conducted individual and group supervision. Facilitated teams' case conferences and group team supervision with other Managers. Created an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
Provided team members with a clear vision of team objectives to make sure their work is completed. Motivated and inspired team members by setting good examples and promoted independence. Maintained healthy group dynamics where no one feels left out or under appreciated.
Ensured all patient's detoxification service request is rendered with dignity, respect and on a timely manner. Updated patients Medicaid status prior to making appropriate treatment referrals. Worked closely with the Unit Director in the coordination of all social work functions and documented all activities in log book per patient's visit. Conducted clinical assessments and completed required documentations. Documented all crisis treatments into the OASAS systems. Report to the Urgent Care, Adult Emergency Service and Pediatric Emergency when t requests and allocated appropriate Detox Hospitals or centers.
Transported patients to appropriate treatment units within hospital setting. Complete monthly patient's follow up treatment referrals reports (IP, OP, RS, AMA, OC as well as ADM/DC). Provided crisis counseling to challenging patients. Consulted with all Addiction Counselors as well as the Program Unit Chief/physician and Director regarding the patient's follow- up treatments. Attended all In-service trainings.
Arranged for support for services for formerly homeless DHS clients with the Visiting Nurse Services. Made appropriate referrals to medical, mental health, substance abuse, APS, financial and other services.
Assisted clients in establishing and strengthening significant relationships and to reinforce a supportive network. Managed crisis within the residence and intervene appropriately when required.
Notified appropriate supervisors and documented events on designated forms. Maintained accurate case records, regular progress notes and individual service plan summaries for each client adhering to company guidelines regarding client confidentiality. Jointly with the Program Manager of Social Services Diagnosed Mental health disorders in DSMIV. Conducted group counseling sessions focused on the challenges of living with chronic substance abuse, mental health and HIV/AIDS. Coordinated group education regarding prevention of transmission of HIV and other diseases. Supervised client activity in the field group act.
Provided crisis services to families with children who were at risk of eminent danger Reported possible signs of abuse and neglect to supervisor and other ACS staff. Advocated for families to maintain their children and home. Monitored safety of all children in the home and reported necessary progress of the children and their parents.
Counseled families through individual and group sessions.
Interviewed clients, reviewed, recorded and conferred with other professionals to evaluate mental or physical condition of client as well as their children. Formulated or coordinated program plan for treatment, care, and rehabilitation of these families. Completed Family Assessment Service Plan when needed, record keepings according to program goal, treatment and service plan. Modified treatment plans to comply with changes in client's ACS case statuses. Referred to other needed services. Intervened as needed to stabilize emergency situation.
Planned, and participated Family Team Conferences to improve services .
Performed daily field -work activities, administrative duties, networking, outreached and referred clients to appropriate services Worked in collaboration HRA vendors including WECARE, FEGS, BTW recruiters.
Responsible for a caseload of over 40-60 Public Assistance and formerly homeless recipients with substance abuse issues and other barriers to maintaining self- sufficiency. Made sure client's holistic health is stabilized. Assessed, documented, completed service plan and Psycho-Bio-Social evaluation other necessary documents. Updated reassessment summaries for CASAC evaluation, located resources, documented client's progress, relapses, and the completion of the SA treatment. Advocated for clients and completed progress reports.
Followed up with clients post-residence to provide support during transitional phase, Participated in case-conference team meetings, staff meetings, and other meetings as requested. Attend all required trainings.
Counseled emotionally disturbed and court mandated clients. Provided.
Assisted disabled and hospice individuals with daily living activities including, ambulating, medication, escorting, meal preparation, and supervision. Provided mild psychotherapy to mentally challenged clients. Supervised safety of patients and participated in mandated training. Engaged clients in recreational activities. Assessed clients' daily living conditions and reported needs and findings to supervisor.
Observed and assisted other health team workers administering needed treatments on their patients. Worked in collaboration with family members to maintain a stable and safe environment.
Conducted assessment interviews with OB/GYN clients.
Assisted with program outreach and crisis intervention strategies.
Scheduled labor and delivery field trips to main hospital. Landed emotional support to HIV/STD and substance abuse participants in crisis. Conducted orientation classes to new OB/GYN clients. Conducted health educational groups on a weekly basis. Documented client's charts for auditing purposes and record keeping. Distributed materials to expecting mothers. Viewed pregnancy and delivery films to educate expected mothers on baby care and well being. Filed charts and reported patients who are not in compliance with services.
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