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Social Services Intern Resume Example

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SOCIAL SERVICES INTERN
Professional Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Skills
  • Consulting
  • Scheduling and calendar management
  • Team Oversight
  • Administrative Oversight
  • Team Leadership
  • Budgeting
  • Staff Management
  • Data collection and analysis
  • Document management
  • Accounts reconciliation
  • File and Data Retrieval Systems
  • Administrative Leadership
  • Scheduling
  • Teaching
  • Schedule Coordination
  • Financial Management
Work History
Social Services Intern, 11/2019 to 06/2020
Grapevine Medical Lodge – Grapevine, Texas
  • Completed a social history and psychosocial assessment for each resident that identifies social, emotional, and psychological needs.
  • Participated in the development of a written, interdisciplinary plan of care for each resident that identifies the psychosocial needs/issues of the resident, the goals to be accomplished for those needs/issues, and the appropriate social worker interventions.
  • Established therapeutic interventions to assist residents in coping with their transition and adjustment to a long-term care facility, including their social, emotional, and psychological needs.
  • Provided support and education to residents/family members/significant others to assist in their understanding of placement and facility issues in addition to referring them to the appropriate social service agencies when the facility does not provide the needed services.
  • Provided groups for residents/family members/significant others as appropriate to their needs.
  • Provided clinical interventions to address catastrophic events that occur during the resident's stay in the facility.
  • Coordinated the resident discharge planning process and make referrals for appropriate home care services prior to the resident's return to the community.
CASE MANAGER/SERVICE NAVIGATOR, 04/2018 to 01/2020
UNITED HEALTHCARE – IRVING, TEXAS
  • Assisted over 100 patients per month
  • Assisted with and facilitated transition services of care from hospitals, rehabilitation facilities and skilled nursing facilities to home.
  • Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
  • Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
  • Coached patients on self-advocacy.
  • Assisted patients in scheduling doctor and healthcare appointments.
  • Organized patient schedules and assisted in planning transportation and payments.
  • Educated patients on insurance and healthcare plans.
  • Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
ADVOCATE, 10/2017 to 04/2018
UNITED HEALTHCARE – IRVING, TEXAS
  • Assisted medicare members in navigating the healthcare system
  • Answered complex questions and concerns regarding benefits, claims, and eligibility
  • Identified claim/billing issues in the system and sent those issues over to claims department for resolution
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Delivered exceptional customer service to over 80 customers by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met all customer call guidelines including service levels, handle time and productivity.
Team Lead-Customer Service, 02/2015 to 10/2017
Ditech Financial LLC – Irving, TX
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Cross-trained and backed up other customer service managers.
  • Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Science: General StudiesIndiana Wesleyan University - Marion, IN
  • Graduated with 3.5 GPA
Bachelor of Science: SOCIAL WORKIndiana Wesleyan University - Marion, IN
  • Graduated with 3.6 GPA
  • Member of PHI ALPHA HONOR SOCIETY
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Resume Overview

Companies Worked For:

  • Grapevine Medical Lodge
  • UNITED HEALTHCARE
  • Ditech Financial LLC

School Attended

  • Indiana Wesleyan University

Job Titles Held:

  • Social Services Intern
  • CASE MANAGER/SERVICE NAVIGATOR
  • ADVOCATE
  • Team Lead-Customer Service

Degrees

  • Associate of Science : General Studies
    Bachelor of Science : SOCIAL WORK

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