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SMTS - System Engineering Resume Example

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SMTS - SYSTEM ENGINEERING
Professional Summary
Accomplished Information System Professional with a proven track record of leading analysis and requirement-gathering efforts for application development projects. Additional background includes conducting joint and rapid application development sessions, mainframe and service-oriented architectures, and supervisory experience in functionality, usability, reliability, performance and regression testing.
Skills
  • Full lifecycle development
  • IT security best practices
  • Managing multiple projects simultaneously
  • Working with shifting priorities
  • Documentation
  • Interpersonal skills
  • Team player
  • Project Management
  • Microsoft Exchange 2013
  • Test-driven programming
Work History
SMTS - System Engineering , 04/2015 to 12/2016
Verizon – 6400 Weston Parkway Cary, NC. 27610
  • Oversaw implementation of application developments for Stand Alone CPE products and services supports.
  • Oversaw the daily performance of computer systems to support end to end business critical processes for Dispatch1, COPS and SSB applications.
  • Created and maintained databases, network accounts and programs for specific department needs.
  • Provided after-hours support for applications and project efforts when needed.
  • Participated in special projects, external audits, evaluations and process improvements.
  • Presented analysis findings both verbally and in written reports.
Technical Manager 1 - Sys & Programming , 06/2010 to 03/2015
Verizon – 6400 Weston Parkway Cary, N.C. 27610
  • Trained users in the proper use of hardware or software.
  • Followed internal procedures for change management, incident management and escalation.
  • Evaluated and conducted technical and functional research and analysis.
  • Escalated unresolved issues to appropriate level.
  • Ensured proper release and maintenance of all systems.
  • Identified and corrected performance issues.
Technical Manager 1- Sys Analysis & Programming, 03/2003 to 05/2010
Verizon – 13101 Columbia Pike , Silver Spring, MD. 20904
  • Oversaw implementation of application developments for invoice ready billing components, tax applicability, and recurring and non-recurring charges for bill presentation.
  • ​Oversaw the daily performance of computer systems.
  • Maintained records of daily data communication transactions, problems and remedial actions taken.
  • Followed internal procedures for change management, incident management and escalation.
  • Ensured proper release and maintenance of all systems.
Education
MBA: Information Technology, 2001
John Hopkins University - Columbia, MD.
Bachelor of Science: Computer Information Systems, 1985
DeVry Institute Of Technology - Altanta, GA.
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Resume Overview

Companies Worked For:

  • Verizon

School Attended

  • John Hopkins University
  • DeVry Institute Of Technology

Job Titles Held:

  • SMTS - System Engineering
  • Technical Manager 1 - Sys & Programming
  • Technical Manager1- Sys Analysis & Programming

Degrees

  • MBA : Information Technology , 2001
    Bachelor of Science : Computer Information Systems , 1985

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