SMTS - System Engineering Resume Example
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SMTS - SYSTEM ENGINEERING
Professional Summary
Accomplished Information System Professional with a proven track record of leading analysis and requirement-gathering efforts for application development projects. Additional background includes conducting joint and rapid application development sessions, mainframe and service-oriented architectures, and supervisory experience in functionality, usability, reliability, performance and regression testing.
Skills
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Work History
SMTS - System Engineering , 04/2015 to 12/2016
Verizon – City , STATE
Verizon – City , STATE
- Oversaw implementation of application developments for Stand Alone CPE products and services supports.
- Oversaw the daily performance of computer systems to support end to end business critical processes for Dispatch1, COPS and SSB applications.
- Created and maintained databases, network accounts and programs for specific department needs.
- Provided after-hours support for applications and project efforts when needed.
- Participated in special projects, external audits, evaluations and process improvements.
- Presented analysis findings both verbally and in written reports.
Technical Manager 1 - Sys & Programming , 06/2010 to 03/2015
Verizon – City , STATE
Verizon – City , STATE
- Trained users in the proper use of hardware or software.
- Followed internal procedures for change management, incident management and escalation.
- Evaluated and conducted technical and functional research and analysis.
- Escalated unresolved issues to appropriate level.
- Ensured proper release and maintenance of all systems.
- Identified and corrected performance issues.
Technical Manager 1- Sys Analysis & Programming, 03/2003 to 05/2010
Verizon – City , STATE
Verizon – City , STATE
- Oversaw implementation of application developments for invoice ready billing components, tax applicability, and recurring and non-recurring charges for bill presentation.
- Oversaw the daily performance of computer systems.
- Maintained records of daily data communication transactions, problems and remedial actions taken.
- Followed internal procedures for change management, incident management and escalation.
- Ensured proper release and maintenance of all systems.
Education
MBA: Information Technology, 2001
John Hopkins University - City, State
John Hopkins University - City, State
Bachelor of Science: Computer Information Systems, 1985
DeVry Institute Of Technology - City, State
DeVry Institute Of Technology - City, State
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Resume Overview
School Attended
- John Hopkins University
- DeVry Institute Of Technology
Job Titles Held:
- SMTS - System Engineering
- Technical Manager 1 - Sys & Programming
- Technical Manager 1- Sys Analysis & Programming
Degrees
- MBA : Information Technology , 2001
Bachelor of Science : Computer Information Systems , 1985
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