SALES REPRESENTATIVE Focus of Interest - Talent Acquistion/Recruting QUALIFICATIONS PROFILE Highly motivated, enthusiastic, and detailed-oriented professional, interested to leverage extensive years of experience in store management to implement innovative strategies in boosting organizational profitability and performance through general management, impeccable customer service and high end sales. Equipped with exceptional communication and presentation skills to win key accounts, retain customers and sell products. Proactive leader with excellent interpersonal skills to render the highest level of customer service and achieve client satisfaction. Primed with strong abilities in resolving problems and maintaining business intelligence-based communication with clients. Proficient in Microsoft Office Suite (Word and Excel), Microsoft for Mac (Works), and various CRM software (Tigerpaw and others). Sales Management Promoted to this management position within one year of employment start date. Progressively maximize sales and drove brand loyalty by directing brand-appropriate strategic merchandising as well as spearheading an outstanding internal and external customer experience. Assume full responsibility in analyzing store sales and payroll goals on a daily basis utilizing key business reports and payroll tools, along with handling employee dispute resolution and escalated customer situations. Customer Service Management Foster positive environment that ensures customer satisfaction, maximum productivity, and profitability by transforming and executing corporate and brand-developed business plans. Business Development Contribute strategic insights in formulating and articulating strategies to drive the business while exercising independent judgment and discretion. Provide expert oversight in establishing and managing implementation of action plans to enhance key performance indicators that maximize business opportunities. Engage in establishing shortage action plan in collaboration with the Management Team to minimize loss and achieve shrinkage goal. Retail Store Management Render exemplary support in maintaining store experience from a merchandise presentation and a customer experience perspective. Perform weekly visual merchandising walk-through with key staff members as well as visual merchandising moves and changes (Brand Moments) on a bi-monthly basis for multi-concept store. Leadership and Team Building Evaluate and improve the effectiveness of associate staff by providing appropriate level of performance feedback. Provide assistance in hiring, training, developing, and supervising sales supervisor and associates. Administer duly assigned tasks, which include creation of training (coaching) and hiring plans as well as support in recruiting quality staff from a diverse applicant pool. Play a leadership role in coaching associate team members to stimulate customer-centric culture by recognizing and rewarding team. Selling Supervisor | 2011 Sales and Customer Service Remarkably achieved monthly sales goals of more than 5-12%. Utilized effective multitasking skills that resulted in exceeding sales goal by 4.3%. Promoted to this position within eight months of employment start date. Successfully achieved sales and service metrics in key measureable areas including UPTs, DPTs, e-mails, Talbots Classic Awards, and customer conversion. Applied best management practices in facilitating and maintaining a strong selling environment that holds associates accountable for achieving productivity standards and other sales metrics utilizing company resources and exceptional leadership. Effectively analyze store reports, improved performance, and took action based on business trends. Accelerated key growth by exemplifying a lead-by-example approach and maintaining consistent selling and service standards through communication, training, and individual accountability. Staff Management Directly supervised staff by providing timely coaching and feedback that maximized individual and team performance. Demonstrated outstanding interpersonal skills in developing and maintaining positive working relationships that support a positive work environment. Optimized productivity by supporting the education of the Store Team on fashion trends, wardrobing and product knowledge. Established supportive relation and maintained two-way communication with manager to stay abreast of company and store information and brand initiatives while reporting status of the entire store. Functioned as proactive leader in supporting effective on-boarding and learning opportunities. Displayed exemplary performance in providing basic direction to associates and appropriately delegating a variety of tasks. Consistently marketed Talbots brand initiatives and boosted key sales and service metrics by effectively supervising and guiding associates. Client Relations Management Guaranteed exceptional selling interactions to provide meaningful experiences and establish brand relationships. Drove brand loyalty by supporting all service enhancers to build strong relationships, including dynamic utilization of client book and style by design program.
Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.Managed all phases of recruitment, including defining hiring management needs and posting available positions.Guided candidates through in-house computer testing.
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