Experienced collections representative with computer aptitude, telephone etiquette and strong time management skills. In applying for the Lead SPOC position, being a dedicated self starter with the ability to be a profound multi tasker with superior attention to detail, I know that will enable me to bring a full range of skills and knowledge to the Lead SPOC position.
HUD Certification, Fair Lending/Servicing Overview, Information Security, GLB Privacy (Opt-Out), Fair Debt Collection Practices Act (FDCPA), Bank Bribery Act, Office of Foreign assets Control (OFAC), Mortgage Fraud Awareness, Anti-Money Laundering (AML), Service members Civil Relief Act (SCRA), BANA Deceased Customer Notification, CFPB Supplement, Consumer Financial Protection Bureau, WIMC Code of Conduct and Ethics, Introduction to Servicing, Fair Credit Reporting Act (FCRA), FDCPA & State Collections Laws.
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